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3.0

Spoke to a representative in Verizon Wireless earlier in th week and was told that if I come back to Verizon from Sprint that I would be given a $200 credit per line. This was never stated to me that it was part of a promotion.

Today when I went to a store on Black Friday to buy phones, I was told that the store will give me a $200 gift card credit per line to switch over. The original offer was not very specific and it was never mentioned that offers could not be combined.

I called back and spoke to Verizon wireless who now apologizes about this. Completely unacceptable and dishonest misleading customers.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Let the company propose a solution.

Verizon Wireless Cons: Misleading customers to bring them back, Acknowledged their mistake refuse to correct it.

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