I am very disappointed... in Verizon after being a long time customer they have changed there "customer service" mindset and started being rude and not working with there customers!
Not sure why the change but they have become very rude and hard to work with and after 10 years of being a costomer, it is time to move to the next carrier... We had a damaged phone replaced and after finding out it was NOT covered we wanted to return the phone (Days later). Verizon said they would not take the phone back and demanded there $300 for the phone. They would not work with us, talk to us or even discuss the matter.
When we threatened to leave the carrier after many years of service they said "good-bye"... This is not the kind of company I want to do business with and you should think twice! I want to do business with a company that appreciates my money! I will be porting my numbers and taking my business elsewhere....
Sprint - T-mobile - AT&T????
Suggestions??? Petra Monell