any unused money on a prepaid account with Verizon wireless at the end of the billing cycle is stolen from you and your account deleted. just so you know.
the Verizon wireless operators are rude, unhelpful, socially inept, and severely less than knowledgeable. in order to get any help what so ever you have to be way beyond the point of pissed off. good luck to you. I would truly suggest you find another wireless provider.
I myself will go on a personal campaign to find and promote a company that will do what they say and say what they do. it may be naïve, but there has to be one.