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SHAME ON VERIZON. THE IN-PERSON AND CALL CENTERS' CUSTOMER SERVICE PROVIDE CONFLICTING INFO ABOUT DISCOUNTS.

HAD A DISCOUNT AS A FORMER FED. ALL OF A SUDDEN NO LONGER ACCEPTABLE. ..OH WAIT ONE IN- PERSON VERIZON CUSTOMER CENTER SAID THEY DO ACCEPT IT. PHONE CENTER SAID THEY DONT.

SO NOW THEY TELL ME TO USE MILITARY DISCOUNT. WEBSITE SO CONFUSING IT JUST KEEPS LOOPING TO RESTART LOG IN. UNABLE TO GET HELP JUST OPTIONS THAT ARE USELESS @ 800-890-8007. FINALLY REACHED LIVE PERSON AT 800-922-0204 AFTER I KEPT REPEATING "HELP" WHEN PROMPTED.

WHO KNOWS IF INFO WILL TAKE FOR DISCOUNT. ALL THIS FRUSTRATION FOR 15% OFF ACCESS FEE --NOT TOTAL BILL.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Sep 17, 2015.
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