Product: Verizon Wireless Roadside Assistance Clear all filters (16 of 16 reviews match)
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Verizon Wireless - Don't count on them if you are stranded on the side of the road.
Last night we were 33 miles from home on Hwy 92 in Nebraska between 2 small towns (two major cities within 30 miles of where we were). We had a flat tire on our motorcycle. We contacted Verizon Roadside to arrange for a tow truck. We were not concerned about the extra...
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Review
#1549261 Review #1549261 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Cons
  • No updates
  • Service never provided
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • verizonstillwaitingforatowtruck
  • verizonhomealivenothankstoyou

Verizon Wireless in Long Beach, California - Terrible roadside assistance program

I am heading into my 4th hour of waiting for a tow truck as I type this. Thankfully my cat is in my own driveway and not on the side of a road somewhere. First truck was cancelled for some unknown reason, when I called the second tow company to find out where there truck was, the dispatcher was extremely rude and falsely told me there would be an out of pocket charge for mileage. I’m now waiting on the third driver and after this tow, I will be cancelling my membership ASAP!
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Review
#1500006 Review #1500006 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Bad quality

Verizon Wireless in Rockville, Maryland - Worst Experience Ever

I needed tow service and no contractors were available. Told to contact one and file for reimbursement which should take a couple of weeks. 2 months later still waiting on repayment. Would not recommend this company even if the service was free. No one should experience incompetence from everyone contacted. Buyer beware!
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Review
#1458158 Review #1458158 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Poor customer service
2.6
Details
I called for fuel delivery at 6:42pm. Its 1:11am. " Were so sorry for the inconvenience..but we are unable to secure services for you at this time...please call back tomorrow." This service is AWFUL. I'm a Best Buy employee and work everyday to make sure that each new...
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2 comments
Anonymous
#1680527

gee maybe you shouldn't ryun out of gas!! completely preventable!!

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Review
#1399978 Review #1399978 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
I was on a stretch of road without gas stations for 40 miles in the desert. I pulled over on to a side road but was in the middle of nowhere in complete darkness. It was 12:30am. I called Verizon and they told me they were sorry but they had no service providers in the...
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1 comment
Anonymous
#1530663

So, it is Verizon's fault that you ran out of gas in the middle of nowhere? Sounds like you should have called the Auto Club.

Review
#1318715 Review #1318715 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Bad quality
4.4
Details
My 18yr old daughter blew a tire on UT I-15 hwy at about 1am and called me about it I advised her to call RSA then call me back.When she did she stated the woman that she talked to was extremely rude did not know any thing of the hwy even though my daughter gave clear...
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Review
#1196592 Review #1196592 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Poor customer service
1.6
Details
Verizon Wireless - STOP...... DON'T PURCHASE!!!
Verizon Wireless - STOP...... DON'T PURCHASE!!!
For the second time in a row using this service it has been a night mare.Why does it take 3 hours to get to me for a tire change??? First time it was 5 hours for my 17 yr old to get a jump!!! Each time I got a call /text stating the job has been completed... ***, they...
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Review
#1165974 Review #1165974 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Poor customer service
1.0
Details
This is a total scam.I figured since it was Verizon I could count on them if ever needed. On 1.27.17 at 6pm eastern standard time in NY. I HAD A FLAT TIRE. I was stuck at the airport and call they acted like no problem, we will call you back in 20 minutes. 45 minutes...
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Review
#998978 Review #998978 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Poor customer service
1.0
Details
We are retired and were examining our monthly utility bills.We discovered Verizon had been charging us $3,00 a month for roadside assistance that we had not ordered. We contacted Verizon customer service and spoke to a supervisor "Tierra" in Little Rock, AK. We have...
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2 comments
Anonymous
#1278069

You're both at fault. Which is why they only give 6 months of charges back.

Yes, Verizon is sleazy but you should have looked at your bills. You've learned a lesson.

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Review
#995901 Review #995901 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Problems with payment
Preferred solution
Full refund

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Reviews

  1. 245 reviews
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  5. 8 reviews
Verizon Wireless reviews
1.0
Details
I have subscribed to this service for over 5 years. I thought it would be handy to have as I hate changing tires. I can never get the lugs loosened properly. My husband actually had to use this and they couldn't find anyone to come out. I know it is not directly...
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Review
#930376 Review #930376 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Bad quality
Preferred solution
Full refund