Product: Verizon Wireless Roadside Assistance Clear all filters (0 of 11 reviews match)
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My 18yr old daughter blew a tire on UT I-15 hwy at about 1am and called me about it I advised her to call RSA then call me back.When she did she stated the woman that she talked to was extremely rude did not know any thing of the hwy even though my daughter gave clear...
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4.4
Product
Verizon Wireless Roadside Assistance
#1196592
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Verizon Wireless - STOP...... DON'T PURCHASE!!!
Verizon Wireless - STOP...... DON'T PURCHASE!!!
For the second time in a row using this service it has been a night mare.Why does it take 3 hours to get to me for a tire change??? First time it was 5 hours for my 17 yr old to get a jump!!! Each time I got a call /text stating the job has been completed... ***, they...
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1.6
Product
Verizon Wireless Roadside Assistance
#1165974
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This is a total scam.I figured since it was Verizon I could count on them if ever needed. On 1.27.17 at 6pm eastern standard time in NY. I HAD A FLAT TIRE. I was stuck at the airport and call they acted like no problem, we will call you back in 20 minutes. 45 minutes...
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1.0
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Verizon Wireless Roadside Assistance
#998978
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We are retired and were examining our monthly utility bills.We discovered Verizon had been charging us $3,00 a month for roadside assistance that we had not ordered. We contacted Verizon customer service and spoke to a supervisor "Tierra" in Little Rock, AK. We have...
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Anonymous
Anonymous

You're both at fault. Which is why they only give 6 months of charges back. Yes, Verizon is sleazy but you should have looked at your bills. You've learned a lesson.

1.0
Product
Verizon Wireless Roadside Assistance
#995901
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I have subscribed to this service for over 5 years. I thought it would be handy to have as I hate changing tires. I can never get the lugs loosened properly. My husband actually had to use this and they couldn't find anyone to come out. I know it is not directly...
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1.0
Desert Center,California
Product
Verizon Wireless Roadside Assistance
#930376
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Verizon Wireless Roadside Assistance Review

Second time i called for a tow. Second time no one showed up by the promised time. Second time no courtesy call to tell me that the two will be late. Second scripted insincere apology. And all for three dollars a month.
4.2
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Product
Verizon Wireless Roadside Assistance
#907270
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After calling Roadside Assistance at 7:30 AM today, Action Towing was dispatched to tow our truck to our mechanic.They gave an ETA of 45 minutes. When that time came and went they then gave an ETA of ANOTHER 60 minutes. After contacting them again their answer was,...
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1.0
Product
Verizon Wireless Roadside Assistance
I didn't like
  • Refusing to compensate inconvenience
  • Having a service call charged to may account
  • Poor quality of some towing contractors
#841467
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So I had a key break off in the trunk. I needed a new key made and explained this the the road csr. I get a text explaining the ETA was 90 mins. About half an hour OUTSIDE of that time frame I call and ask if the person is coming and I get a "yes they're coming"...
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3.5
Product
Verizon Wireless Roadside Assistance
#734904
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Almost 3 years ago, we started paying for roadside assistance through Verizon Wireless.Last fall went to use it, it did not work, I was assured by Verizon I had it. This week my radiator hose broke, again I went to use roadside assistance, and again was refused....
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1.3
Product
Verizon Wireless Roadside Assistance
I liked
  • Seem to have better coverage than most providers
I didn't like
  • Charge for service that was not provided
#678524
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I pay verizon wireless for road side assistance & they left me on the side of the road today. Natasha is the one that handled the call she hung up with I'm sorry that all I can do. I told here what was wrong with the car the lower ball joint on the passenger side...
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Product
Verizon Wireless Roadside Assistance
#667832
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