Product: Verizon Wireless Replacement Clear all filters (18 of 18 reviews match)
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I entered into a contract with Verizon at the 12915 Ventura Blvd., Studio City, CA 91604 store. The representative, Kevin Melody, told me that for $199.99, I could have protection on my Smart phone in case of damage without a deductible with Protect Cell Complete. When...
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1.0
Product
Verizon Wireless Replacement
I didn't like
  • Customer service reps lie
  • Deceitful customer service
  • Poor attitude of manager
#818109
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Less than 2 months after upgrading our LG2 phones to the new LG4 at Verizon, my wife's phone died. Although we purchased covers and screen protectors for both at the time at the verizon store, paid way too much as I found out later, when her new replacement phone came...
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2.2
Product
Verizon Wireless Replacement
I didn't like
  • No customer loyality
#817859
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I worked with a telesales person for verizon his name is Justin Byrn and number is 916-297-3521. I purchased the pre-paid jetpack with 2 months 2 Gig plan. I received the jetpack before christmas holidays and when powered it on it would say no service available every...
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1.0
Product
Verizon Wireless Replacement
I didn't like
  • Customers services
#763527
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Verizon Wireless Replacement Review

#618727
Phone had issue where lock up not receive messages so had insurance took verizom store there like no we wont be able replace your phone, know three years later bill $600.00 Called sprint try reactivate phone there like nope $600 upfront no payment no dice thats last time deal sprint, verizon they will never ever do business get red penny from me ever!!!!.
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Verizon is trying to extort $300 from me. I had issues with my phone not sending or receiving text messages so brought it to a store. They examined the phone and said everything seemed ok but they would overnight me a new one. All I had to do was send the old one back....
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Anonymous
Anonymous

You might want to re-think AT&T.Verizon wins hands down.Know one I know of is pleased with their AT&T phone.It's your choice but you are in for a Rude Awaking with AT&...

3.0
Product
Verizon Wireless Replacement
#611093
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After a being a loyal customer FOREVER, with the whole family being on two-year contracts time and again, I am going to switch carriers. In the summer a son called for a replacement phone, and, of course, I had been paying insurance. A replacement arrives that does...
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1.0
Product
Verizon Wireless Replacement
I didn't like
  • Problem resolution
#547360
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I have two high end smart phones, both covered with good insurance I pay monthly through my local Authorized Verizon Wireless Dealer which offer full replacement, in store with NEW phones for a small deductible. One phone less than two months old had a spot on the...
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Anonymous
Anonymous

same here - they are now trying to charge me $299 for a phone I returned that was in PERFECTLY WORKING ORDER and was only 1 year old !!!

Anonymous
VerizonSuks

Complaints to the NJ BBB and the FCC worked. I was contacted by someone from the executive resolution team who in less than 10 minutes issued me a full $299 credit.

1.0
Product
Verizon Wireless Replacement
#544183
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We spoke with customer service person about buying a refurbished/ CPO phone - we were quoted a price of $499; when asked what would be the cost of a new one, to our disbelief the same amount was quoted again; we are Verizon customers for many years and what we heard...
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Product
Verizon Wireless Replacement
#518148
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Had replacement phone shipped to home, missing return label, verizon shipped another label, packed in same box with new label and gave to the mailman, verizon never revived it, verizon says it's my fault for not getting the tracking number, no mention in shipping...
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Product
Verizon Wireless Replacement
#507859
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I will be without a phone "AGAIN" until tomorrow due to faulty equipment Verizion Wirless keeps sending me for a replacement phone. 3rd replacement phone in 2 months. No big deal to them, we will just keep sending you *** that works for a week. Un freaking...
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TUMI2013
TUMI2013

they all give you a used refurb'd phone like thats what you got when you bought the original, *** no you got a NEW one or really did you? One wonders Huh. Its a total rip off...

Product
Verizon Wireless Replacement
#434317
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Similar issue, I has an Apple IPhone 4 had technical problems and was advised to send it back and because it appeared to be an Apple IPhone issue they would send a replacement. I did receive the replacement and was told to return the phone in the box provided,(by the...
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Anonymous
Linda

I have been with Verizon Wireless for about 15 years and I have never had an problem with them.There has to be more to this story than you are stating.

Anonymous
metoo

I had the same thing happen to me. Finally I contacted and filed a complaint with the BBB in New Jersey. That is where they are located. After about a week Verizon contacte...

Product
Verizon Wireless Replacement
#380461
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