I went to a Verizon Wireless store to attempt to get new phones and service for my family. They wasted lots of our time and requested unusual items I obviously wouldn't have with me.

I have excellent credit and had three forms of ID on me. They requested my Social Security Card. I drove home and returned with my Social Security Card. Upon my return, they requested an old utility bill which would require another trip home!

If they require these items it would have been professional to ask for them upfront before going through this process and driving all over. Verizon is very unprofessional and apparently unwanting of substantial new business - pathetic customer service!

Company wrote 0 public responses to the review from Dec 17, 2012.
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