I recently got sucked into the edge program. I have been a long time Verizon customer 10+ years.
I called customer service wanting to change my plan to a much smaller one, the fine young man told me that is not necessary due to the edge program, without going into detail I was told I would be saving 60.00 per month, that was not the case at all I gave them my phones got new phones at full retail price received the bill with absolutely no savings. I called and got the run around, no way out what so ever, I really feel I was miss lead, but they don't care.
I refuse to pay and told them to shut it down. It's just to bad this giant company refuses to help unhappy customers, I would have stayed if they would have helped me in anyway.