The people that work at Verizon are only interested in selling you something. They don't know much about what they are selling and will tell you anything even a lie to get you to buy.
There is no customer service what so ever as no one there knows anything about the phones and can't help you. I have been lied to ignored and told it was my own fault. How does one get help when they have a problem.
Last time I was there, the guy took two phone calls and kept looking the other way when I was trying to explain the problem to him. Phone still not right and not sure what to do.