Product: Verizon Wireless Mobile Phone Service Clear all filters (45 of 45 reviews match)
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3.1
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Update by user Jun 10

no

Original review posted by user Jun 08

We closed out account May 9th but had to pay for services we didn’t use until June 4th when their billing cycle closed. I don’t understand why I should have to pay for anything after May 9th. Crazy!
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Review
#1554410 Review #1554410 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Reason of review
Return, Exchange or Cancellation Policy

Verizon Wireless - Poor phone reception

Hate there phone reception on the coast. The only time I have full bars is when your in there store. this is 2019 get with it. There over priced service , sucks. When my 2 years are up I'm done with them . need more phone towers all along the coast.. If man can talk to earth from outer space then you can surly have better coastal phone service ..
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Review
#1516912 Review #1516912 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Reason of review
poor reception

Verizon Wireless in Albuquerque, New Mexico - Tired of this company

Your company claims to be the best network, but I have not had service all day. I have family that has metro PCS and they aren't having any issues. Well have nothing to keep me with your company so I will be leaving you for a lower bill and where I don't have to pay a arm and leg to get a new phone. You may have been the best at one time but not anymore. You treat your customers and employees like *** I hope you go down.
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Review
#1434714 Review #1434714 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Reason of review
Bad quality

Verizon Wireless in Ventura, California - Verizon scamming customers

1.2
Details
Verizon scammed a friend paying my cell phone bill. She attempted through automated payment service for Verizon. Her credit card number was taken by Verizon. They forced hee on their sytem and booted her to buying additional data. I conference called Verizon with my friend and was given a horrible run around. Verizon store employee lied to my friend and told her this one procedure would clear it up. I go a store ,and the employee called the store where my friend went to,and i was told that Verizon was holding $20 for late charges. They wanted $20 more dollars. My friend caved in to their extortion. They are stealing money left and right from customers. FTC and FCC are going after them for falsifying information including about their plans for 5G.
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Review
#1431433 Review #1431433 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
The customer service for Verizon Wireless is the worse!!!! Their customer service relations center is a complete joke. I had the worse experience with Tonya and Kim, both have these nasty, thinking they are better than the next person attitudes. I was told by Tonya...
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3 comments
Anonymous
#1625887

Sounds like you’re a biased Verizon worker or you’re related and/or friends with someone else who is. Because your biased response is wrong...

have you read the numerous complaints made against Verizon wireless especially their customer service even online alone? Obviously not, or else you would know that the problem really does exist with Verizon. Verizon’s focus and underlying concern is completely and entirely on accumulating money regardless of how negatively impacted the customer are. And Verizon’s greedy priorities even at the expense of the customers has become blatantly obvious.

But we are learning, and soon Verizon will have lost too many customers to even stay afloat. Thus soon and it won’t be long before Verizon will be going out of business. And I for one cannot wait to see that happen. Because Verizon is greedy, crooked, wanna be snobs, who really aren’t appealing and neither does Verizon as a carrier have anything useful or any longer appealing to even want.

They are burdensome to their customers, a waste of time and money.

Ultimately Verizon has nothing good to offer. And their cunning manipulative is finally becoming exposed.

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Review
#1426064 Review #1426064 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I wish I had seen these posts before I left Sprint of 16 years to go to Verizon. We had moved in the past several years and Sprint does not have a tower close to my new location, so decided to change to Verizon. WOW am I EVER disappointed. Never received my $150 per...
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Review
#1405544 Review #1405544 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Reason of review
Problems with payment

Verizon Wireless in Norton, Virginia - Too many spam calls!

4.1
Details
What is up Verizon wireless!? I keep getting spam calls, block them and they just call from another number. These calls come from other wireless numbers and if you call back the other wireless customer has not called you but has been getting spam calls as well! *** my own number called me yesterday! This needs to be dealt with or I will be switching wireless providers!
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1 comment
Anonymous
#1669735

This is happening on every carrier nation wide, I had at&t and switched to Verizon but they kept coming. ended changing my number completely and it solved the issue.

the problem comes from giving businesses your phone number when you sign up for anything online, computer data miners then retrieve your cell phone number form the website data bases and sell your number to these scammers.

It's a national possibly world wide epidemic and the people responsible should be put in prison for life. I can only imagine the billions of dollars they've scammed people out of and no one has been held responsible or brought to justice.

Review
#1390683 Review #1390683 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
1.1
Details

Update by user Nov 29, 2018

Also want to update what this fiasco has cost me - close to $1000 and over 25 hours! And it's still ongoing as I filed a FCC complaint, although that doesn't seem to be doing anything either. Verizon continues to spout the same technically impossible answer.

Update by user Nov 29, 2018

Six weeks...

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Review
#1385095 Review #1385095 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Cons
  • Total lack of responsiveness
  • Broken promises from verizon support
  • Suddenly having no cell service at home
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Tags
  • Poor Customer Service - Verizon
1.5
Details
Verizon is Notorious for Overselling the Antiquated Tower systems Capabilities Anywhere outside a Metro Area . I live 1.5 miles from a Northern Michigan Rural Verizon cell tower and Often get , No Service ,No Signal , 3G signal showing on my iPhones . Along with Missed...
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Review
#1315944 Review #1315944 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Pros
  • Still looking for something to like about verizon
Cons
  • Paying lobster prices for canned tuna for inferior service
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Reviews

  1. 245 reviews
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  3. 82 reviews
  4. 31 reviews
  5. 8 reviews
Verizon Wireless reviews
1.4
Details
Besides the fact that I just saw a commercial on Bravo that promotes Homosexuality, they lied about my coverage after being with T-Mobile for 20 years. At least T-Mobile told me the that my service where I moved would not be good. Turns out it’s better than Verizon....
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1 comment
Anonymous
#1673368

you're real lucky you posted this online you ignorant bigot, i would put you through a *** wall if you if you even whispered that homophobic slander in my presence. burn in ***

Review
#1295095 Review #1295095 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Reason of review
Not as described/ advertised