I have been speaking with your to tech support people about the outage that has lasted for 4 days now.The Tech told me to go to the verizon store & get a new SIM card. The tech said it was free. Wrong, it cost me $16, and I still can't use phone. When is this massive outage going to be over? Why can't you tell us about outage? When will service resume "fully"? My internet hasn't worked in four days. Some times I can send a picture text, and...
I'm disgusted with organized verizon mob - service if you want to call it this way I get a bill way higher amount then normal which is around $100.-$108. ,,Then next month comes and I get a statement in a mail showing the amount $0.00 dollars that I have to pay , so I'm thinking that I over paid from previous month and guess what I log in to my verizon to check for data usage and I find out that my bill again $168.00 " what is going...
Here is the more detailed version that I sent to the BBB tonight: My Verizon wireless contract ended on September 12, 2016, but my billing cycle ended on September 8, 2016. I called on September 9, 2016 to ask how to go about switching my service out of Verizon without getting charged. The rep told me to wait until my contract ended on the 12th and then switch to a new carrier. I went to T-Mobile on that day and they gave me a sim card that I...
Its been 4 months. Phone was to be shut off in April. Its now august & verizon is charging me for the 4 months of service even though i wanted the phone shut off!!! Multiple calls to,customer service & no help now they want to,send the bill to collections WTF!!
Horrible, horrible service. I have been with Verizon for years. More, dropped calls, expensive, and no resolve for stripped called and poor signal strength when it was great just a year ago..I intend to change companies after almost 20 years.
I received an e-mail keyed to my account number (listed in e-mail) offering a free IPhone 7 with a trade in of my Iphone 6.The terms were of the usual convoluted type but the offer seemed genuine. Part of the process was having your phone appraised for value. That yielded an appraisal that was over 60% lower than was was being offered. I checked with customer service who indicated I should ignore that and that the true trade in value would be...
I recently switch to Verizon (60 days ago) from AT&T.This decision was made due to the fact that Verizon "SEEMED" to be a more cost effective choice. Let me tell you how wrong I was. First they told me that if I switched to Verizon I could pay about the same as AT&T including two phones. Second they offered me 16gb of data for the first month because it was "customer appreciation day". Finally they offered my wife and I a month free of...
Lied to me multiple times.Changed my account from consumer to business without my permission, charged me for a case i never got, sent a phone to me cracked right out of the box and i had to use assurion and pay for a phone they sent broken, data surged literally overnight and nobody can help, they tell you one thing but are so full of *** that they actually believe the *** they say. Been a customer for 8years at 350 a month. Today i wanted out...
After being told that there was a 14 return policy I bought a prepaid phone and $45/month plan.They managed to screw things up so badly that I decided the very next day to go with AT&T instead. When I went back to Verizon to return my phone and get a refund I was told the sale was final. That the $120 I had spent the day before would not be refunded, not 1 penny. So I spent $120 for 1 day of service and a worthless phone. When I complained to...
I have been with Verizon wireless for 2 years and a month. I switched over from AT&T when I got married because my S.O liked Verizon. Big mistake. We started our service with 3 phones and got talked into trading a paid for brand new Galaxy S6 for a junkyard Elypsis tablet. We ultimately could never use the tablet because it was defective and getting it replaced was the biggest headache. In my time with Verizon I have had nothing but issues....
Do not know what has happen in the last six months but the reception in west tennessee is almost the same as ten years ago only now you do not drop calls people hang up be ause the poor signals so when you take your phone to inquire about the dropped calls they do not show up .I donot know what games they are p,aying but people around here are changing companies left and right when all we want is service at least comparable to last year
I've been with Verizon for almost 5 months now, I've been nothing but frustrated since i came aboard.The service in my home sucks, because there is no service at all. If i want to conduct a conversation i have to go outside away from my home. While trying to conduct a phone interview my called dropped several times during the process. Customer service is not resolving the issue, i don't feel appreciated as a customer and I'm disappointed in...
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