I recently tried to upgrade my 5 phones with Verizon Wireless. It took 12 phone calls and a trip to the store and guess what, I still have no phones.
At this point, my next phone will be from AT&T. Verizon Wireless has the worst customer service ever. They promise you things and then deny it. They could care less about you or your money cause someone else will just pay them instead.
It doesn't matter if you are a customer who comes back every two years and pays your bills on time, they still treat you like ***.
Up yours Verizon Wireless. There are other companies out there besides you.