On March 3, 2015 I received an email from Verizon Wireless entitled: “ATTENTION: YOUR MOBILE EMAIL ACCESS WILL CHANGE ON MARCH 31” The email implies that at this time I will no longer have the reasonable email access that I bought the phone to use.
I called customer service at 1 pm on March 9th and was told yes, Verizon would be terminating the current email service on my phone on March 31st and that Verizon had been contacted by some of the email providers indicating that they will not be supporting this method of email service. .
This action is unacceptable. Providing less than 30 days’ notice prior to termination of such an important service shows a total lack of regard for your customers and is even more unacceptable.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.