I have had Verizon for more than 12 years. I have been trying to add a line since 12/23.
I have been hung-up on more times than I can count-no one calls me back but they are my current provider so they even have my number. When I got through finally tonight 1/4 the person who answered could not put the NEW phone I bought in July to a new line when I demanded an explanation he simply disconnected me. When I tried to call again I just kept getting the recording we don't give a *** we're all busy. I am currently paying for six lines so you can imagine my regular bill now and I'm trying to add a line and this is service??
My brother is totally hostile regarding Verizon because of the bad service he's gotten-he went to ATT.
I don't want to change all of the number but this has to be the worst service from any company on earth except Dell. I will try again tomorrow but if the service is bad again I will move all of my service to ATT.
Good luck Verizon - you are the worst and I've had Verizon since 2000.