Product: Verizon Wireless Family Phone Plan Clear all filters (5 of 5 reviews match)
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They sent me a phone because mine was not charging with the pad, I decided not to use and sent back. Well, they charged me over 1500.00 for the phone not being returned and it was. I received a message that the credit would be on my next bill which it was not, so I...
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Review
#1664512 Review #1664512 is a subjective opinion of poster.
Service
Verizon Wireless Family Phone Plan
Reason of review
Poor customer service
Loss
$300
Preferred solution
Price reduction
Tags
  • no customer service
  • Lies
1.0
Details

Update by user Jul 27, 2017

Nobody from Verizon has contacted me other than the 1-star reviewer of my review.

Original review posted by user Jan 21, 2017

Verizon is charging me $40 ($10 per phone) a month in insurance for my phones that Verizon say have a trade in value of $200.I'll do the math for you. They charging me 12months X $40 per month= $480 per year for phones worth $200 in trade-in value. In other words,...
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1 comment
JS2017
#1354864

I refer to trade-in-value in the review, but it isnt what you think. Verizon defines a trade-in-value on all phones you get from them.

The value, of course, is way below what you could get if you sold it yourself on Ebay. So when the phone break, you get, 1/2 of its 'trade-in-value'.

So you are getting squat. No where near to making you whole again.

Review
#994848 Review #994848 is a subjective opinion of poster.
Service
Verizon Wireless Family Phone Plan
Pros
  • To leave them
Cons
  • Penalty for being a loyal customer
Reason of review
Pricing issue
Tags
  • Verizon Cares About Money Only

Verizon Wireless - Ripped off on family plan.

2.7
Details
We had a 'family plan' with 3 phon, mine, my wifes, and my mother-in-law, supposedly for 800 minutes, with calls been the 3 plan phones not counting as charged minutes. Were on the auto-pay option, and when my wife was hospitalized in January 2011, I notice that we were being charged over $400 for a plan that was supposed to be $215. went into our billing, and found that we were being charged over-time for calls that were between the in-plan phones, went back 6 months, and found the same over charges.. When I called Verizon's customer service, I was told they would 'look into it', then found t my access to billing and call logs had been cut off. Fro, bank records, this had been going on for over a year. I cancelled a-pay, Verizon cut off my service , including my hotspot that I used for internet access. I recently was contacted by a collection agency for a supposed due bill from Verizon for $798.02, which I contend that not only do I not owe but that Verizon owes me over $2400 for fraudulent char on this account. If you have encountered the same problem with Verizon's billing, please contact me at desertscout53@gmail.com.
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Review
#952939 Review #952939 is a subjective opinion of poster.
Service
Verizon Wireless Family Phone Plan
Pros
  • Seem to have better coverage than most providers
Cons
  • Steal and lied
Reason of review
fraudulent billing
Loss
$2400
Preferred solution
Full refund
Tags
  • Frauulent Billing

Verizon Wireless in Wichita, Kansas - Verizon and T-mobile racked me

Yep, same problem. Traded in 2 smart phones when transferring from T-mobile. Was told to take picture of the 2 mile long recept, I bought 4 phones, along with otterboxes and expensive chargers. My son took pictures of the receipt and sent it to Verizon. Here it is 6 months later, no rebate, they took my old phones and it ended up costing me around $800 to change service. I thought I was ripped when T-mobile lost 2 phones I sent them through UPS, with proof of delivery from UPS. T-mobile charged me for both phones and simply told me many times that they couldn't find them. Just today I received an email from Verizon that the rebate program has expired and I would receive nothing. I guess if you sign up for a cell phone you will be ripped off.
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Review
#884534 Review #884534 is a subjective opinion of poster.
Service
Verizon Wireless Family Phone Plan
Reason of review
Problems with payment

Verizon Wireless Family Phone Plan Review

3.3
Details
Is $25 per line disconnect fee really fair? I had the phones on my family planned disconnected because was going through financial issues. I got my balance to $0 and $125 was added this month for the disconnect fees. Even my tablet got the $25 fee which just uses the data. That is so bad I think and makes it so hard to pay the bill in full each month.
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Review
#846221 Review #846221 is a subjective opinion of poster.
Service
Verizon Wireless Family Phone Plan
Reason of review
Problems with payment

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

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