Product: Verizon Wireless Customer Care Clear all filters (0 of 83 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
On Nov. 9, 2018, we had an appointment with Natalie at the Verizon office on 3rd and Harrison in Corvallis, Oregon. We were completely surprised at the efficiency and courtesy of the staff. Natalie had to work extensively on our phones, since our previous carrier was...
Read more
5.0
Product
Verizon Wireless Customer Care
I liked
  • Customer service rep
  • Natalie
#1397850
Reply to reviews
I just finished an appalling Live Chat session where a) approximately 10 minutes passed before human contact was made - with minimal efforts to let me know how long the wait would be - and when I got to a live person, 10 minutes more elapsed before I just threw up my...
Read more
Product
Verizon Wireless Customer Care
#1365792
Reply to reviews
On September 18, 2018, a group of my students and I, their para-professional were going to businesses to ask for pocket change as a fundraiser for Childhood Cancer Awareness Week. My students entered the Verizon store on South Main Street, Lamar, Colorado and were...
Read more
Lamar, Colorado
Product
Verizon Wireless Customer Care
#1363515
Reply to reviews
I was talked into a new LG thin Q G7 phone the third week of June. I was in a Verizon store and the LG rep was in there. I have had nothing but issues with this phone and they have already replaced it twice. Verizon says there is absolutely nothing more they can do for...
Read more
1.9
Product
Verizon Wireless Customer Care
#1360036
Reply to reviews
Show

Verizon Wireless - Great customer service

I had an awesome experience with customer service. Nona was an awesome help and so friendly !
Product
Verizon Wireless Customer Care
#1348391
Reply to reviews
My iPhone 7 model # A1660 has a defective component that causes a "no service" condition. The internet services work, but it cannot be used as a phone. This is a locked phone on the Verizon net, purchased from Verizon, under Verizon contract. I need this phone every...
Read more
2.3
Product
Verizon Wireless Customer Care
I liked
  • Phone when it worked
I didn't like
  • Verizons failure to accept liablity for a defective phone
#1298547
Reply to reviews
I had a 2 year contract with Verizon back in April 2017. So I went in and ordered 2 new phones for my next 2 year contract. Its called a upgrade. I only ordered 2 phones, but a got a bill for a Jetback. It showed up on the paperwork. I never ordered this Jetback,. So...
Read more
1.9
Product
Verizon Wireless Customer Care
#1275772
Reply to reviews
Asked for a tow via the Verizon Roadside app. After FOUR phone calls and 2.5 HOURS later, they still hadn't dispatched a tow truck! When they did,the ETA was another 2.5 hours more. They were expecting me to sit in the side of the road for FIVE HOURS!! With EVERY phone...
Read more
Product
Verizon Wireless Customer Care
#1267599
Reply to reviews
I switched providers 6 weeks ago and was charged for May and now June. They say I need to stop the check, which will also cost me and will not help with May’s charge, which has been paid. Any ideas on what to do? I have talked to a representative who had no help for...
Read more
1.9
Product
Verizon Wireless Customer Care
I didn't like
  • Website is useless
  • Not able to speak to a supervisor
#1267025
Reply to reviews
Show

Verizon Wireless - Very wonderful experience at Stratford CT location

Joshua assisted me a cellphone upgrade, change of plan and product purchase! Very helpful and experienced would recommend this location to anyone.
5.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Verizon Wireless Customer Care
#1255351
Reply to reviews