Billing Practices
Customer service
Price Affordability

Verizon made a $650 dollar billing error in April 2015. They took complete responsibility and issued a credit to my account.

Since then, I've spent 8 hours on the phone trying to fight the last $300 dollars of that billing error. Everytime I speak to anyone, I have to spend 20 mins just explaining what happened. I've demanded the initial call be pulled and reviewed but Verizon said they can't do it. They said it is their mistake but a clerical error now means I have to pay.

They said tonight, I can pay for their $300 mistake or their $650 mistake. I feel like I am being threatened and it's "THEIR MISTAKE."

Why bother saying, " this call is being recorded for quality assurance"? Why won't they pull a call? They have been overcharging me for over 8 months.

Do I get as credit?

No. I get told to pick which of their miatakes I have to pay for.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Jul 07, 2015.
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