Product: Verizon Wireless Account Clear all filters (34 of 34 reviews match)
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Verizon Wireless in Boston, Massachusetts - Customer service

1.9
Details
Each time I try to log into my verizon account, I cant. They want me to reset my password over and aver. Calling customer service is a joke. It seems like verizon's largest department is the how to frustrate your customers department. On the website, even the chat button doesnt work. Dealing with companies online shouldnt be difficult, but verizon has worked very hard to see that it is. If you get through to a customer service person, all they want to do is sell you stuff that you cant use, they dont even want to hear why you called. Everywhere I look online, verizon customer service has an 80%+ bad rating, but they are striving for a perfect 100% bad rating. Try another company, get two soup cans and a string, anything but verizon!!
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Review
#1699716 Review #1699716 is a subjective opinion of poster.
Product
Verizon Wireless Account
2.0
Details
I got a Verizon phone, and to see my calls I need to get into "MYVERIZON' on the web site. I just got a simple flip phone. I don't want texts, or data, just calls. When I got the account they said I could follow my calls in the web site. When I went to activate it they...
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Review
#1642654 Review #1642654 is a subjective opinion of poster.
Product
Verizon Wireless Account
Cons
  • Customer service
Reason of review
Not as described/ advertised
Preferred solution
fix myverizon
1.0
Details
after 7 years with MetroPCS I left the company. MetroPCS upgraded their caller ID system. when Metro upgraded their caller ID system my name for my phone number changed to a different name. after three weeks Metro couldn't fix my problem and I was losing business calls...
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Review
#1632975 Review #1632975 is a subjective opinion of poster.
Product
Verizon Wireless Account
Pros
  • Store helped me
  • Store reps tried hard to help
Cons
  • Told 24-48 hour repair
  • 8 days later not fixed
  • Did not take care of their mistake
Reason of review
Access/ activation issues
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Worst Phone Company
I bought a flip phone more than 10 years ago and contracted with Verizon for cell service. At the time, the salesperson sold me a Data Plan, costing about $30+ per month. My flip phone only has a 1.25" screen. I didn't know I did not need the Data Plan in order to send...
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Review
#1606735 Review #1606735 is a subjective opinion of poster.
Product
Verizon Wireless Account
Pros
  • Service rep jordan was professional and courteous
Cons
  • How my issue is being handled
  • Dishonesty and or stupidity
Reason of review
Was sold a service not needed and billed for 10+ years. Computer is somehow deducting usage on a plan that was never used.
Loss
$3
Preferred solution
Let the company propose a solution
3.2
Details
I "cosigned" for a friend to keep her phone. By doing this, her account became a "sub account" to my primary account but I had no access to her account. Seems she forgot to pay a $100 balance when she changed carriers. I was never notified and a derogatory remark was...
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Review
#1579562 Review #1579562 is a subjective opinion of poster.
Product
Verizon Wireless Account
Pros
  • Service
Cons
  • General business practices
Reason of review
Verizon should remove the item from my credit reports since they at not time attempted to contact me as the guarantor of the sub account.
Preferred solution
Removal of item from credit report, a letter of acceptance of responsibility of improper business practices, an apolgy and a modification of their internal business practices to assure guarantors of sub accounts are advised of delinquent items.
Tags
  • unscrupulous billing

Verizon Wireless in Mcdonough, Georgia - Verizon Customer Service is Terrible

1.0
Details
I closed my wireless service with Verizon about 2 weeks ago. I have since tried several times to pay my bill online. The sign in website reroutes me to a website for paying closed accounts. When I try to sign in to that sight I get a message saying it is unavailable. I called customer service and they gave me another website to use. It sent me to the same sight. They must not need their money that bad!
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Review
#1564109 Review #1564109 is a subjective opinion of poster.
Product
Verizon Wireless Account

Verizon Wireless - Verizon overcharged me $40 for 17 months and won't reimburse the full amount after we caught it.

1.3
Details
I have spent hours and hours, and days and days attempting to resolve the huge discrepancy in my Verizon account. I went to Italy with my fiance in November 2017 and added a ONE TIME CHARGE of the International plan for that month. I do not go over every page of my bill, however, I recently discovered that the International charges had been charged to me EVERY MONTH for 17 months!!! I was horrified that I had overpaid $680 and just discovered it. Then I was more horrified that Verizon's policies do not honor me to be reimbursed in full. They offered only 6 months. What a rip off! Don't go with a greedy, self-serving company that doesn't correct their errors and dumps it on the consumer. We left them and are still angry!
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Review
#1538763 Review #1538763 is a subjective opinion of poster.
Product
Verizon Wireless Account
Pros
  • Coverage
Reason of review
overcharged me $40 for 17 months
Loss
$680
Preferred solution
Full refund

Verizon Wireless - Their website SUCKS!!

2.9
Details
Their website SUCKS!! Always have issues logging in. Login I have written down near works...go to rest PW and it asks my "secret question" which I also have written down...comes back and says that's incorrect...then locks me out and I have to call. Then I get BS excuses and have to start ALL OVER with total new log in info. I am switching carriers after 18 years. Fed up! Their website is more difficult to get into than my financial institutions web sites!!
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Review
#1457711 Review #1457711 is a subjective opinion of poster.
Product
Verizon Wireless Account
Cons
  • Website
Reason of review
Bad quality
Loss
$1
Preferred solution
Let the company propose a solution
My wife was sold a 9.7 “ I pad as an I pad Pro. When she brought it back home,I told her they had scammed her and to return it. After hemming and hawing finally Verizon sent an UPS label to return the item. It was returned on November 20th and received on the 26th or...
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1 comment
Anonymous
#1630475

Verizon is second cousin to Satan. They even have the same company color.

What is their stupid committee designed name even supposed to mean ?

Gives you no idea what they do or don't do. Miserable overly expensive company for whom I've developed an obvious distaste.

Review
#1449156 Review #1449156 is a subjective opinion of poster.
Product
Verizon Wireless Account
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Reviews

  1. 245 reviews
  2. 141 reviews
  3. 82 reviews
  4. 31 reviews
  5. 8 reviews
Verizon Wireless reviews
3.9
Details
After reading here not looking good. If they do not credit I will cancel and move on to another wireless provider. Just not good business and will never deal with Verizon wireless ever again. I keep the faith they will do the right thing and credit account for there...
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Review
#1447018 Review #1447018 is a subjective opinion of poster.
Product
Verizon Wireless Account
Cons
  • Poor integrity
  • Never credited my account on return after advising me received
Reason of review
No Credit back to my account
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Broken Promise