Product: Verizon Wireless Account Clear all filters (0 of 20 reviews match)
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On May 9, 2018 I paid my bill and me and my daughter went to Verizon Store and I told them we wanted new phones and I wanted to add her onto my plan. They told me I had to pay 164.00 on my account before my daughter could be added or get new phones. I told them I...
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Product
Verizon Wireless Account
#1273783
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I was with Verizon Wireless for over 10 years never missed a payment or had issues. The SECOND I left to go to another service provider, they cut me off from accessing my account in any shape or form. You can't do ANYTHING short of calling and that is a nightmare...
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3.2
Product
Verizon Wireless Account
#1209785
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My company has been a verizon wireless customer for over 8 years. We were always able to access account and pay bill through their app. One day I was no longer able to do that because I was told I have a business account. I had the business account for years prior to...
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1.0
Mount Orab, Ohio
Product
Verizon Wireless Account
I didn't like
  • Passed around from one department to another
#1183326
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For many years my wife, my daughter, my son, and I all owned Verizon phones.One by one, we transferred to other carriers, until the only phone on the Verizon account was my daughter’s. Then, early in 2017, ownership of the Verizon account was officially transferred...
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1.0
Product
Verizon Wireless Account
I didn't like
  • Dishonesty and or stupidity
#1168520
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I was looking at adding a phone to existing service for my grand daughter.The ads on line made it seem simple. Then I made the mistake of logging into my verizon. It was an endless loop about upgrading and new billing date, along with the credit card I was using was...
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2.0
Product
Verizon Wireless Account
I didn't like
  • Anything on web site
#1167853
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Verizon is nothing but a trap.Offered a discount to set up autopay. Did so and things were fine for months until I had to update the expiration date on the CC I was using. Autopay SKIPS a month if you make a change without notifying you then charges late fees and takes...
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Anonymous
Anonymous

Update: got a decent guy named Mike in the Wilmington office to try and set things right. Now I have a text message saying my balance due on 12/28 is $171.86 while the online ...

1.4
Product
Verizon Wireless Account
I liked
  • Service coverage
I didn't like
  • New plans being shoved down my throat
  • Ignorant customer service people
  • Billing deception
#1138329
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On January 29th, I ordered a Samsung J3 prepaid phone on Amazon with the intention of adding the phone to my Verizon account (not a prepaid account). On January 30th, I took the phone to a VZ store, where someone assisted me in trying to add it to my account. I was...
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1.0
Product
Verizon Wireless Account
I didn't like
  • Fake charges
  • Poor customer service
  • Activation fees
#1019258
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We discontinued Verizon cell phone service and switched to another carrier on 2/21/2017.On the same day, 2/21/2017, we paid the Verizon bill in full of $127.56 covering service from 2/13/17 to 3/12/17. We noticed that our payment was cleared and the Verizon account was...
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1.0
Product
Verizon Wireless Account
I didn't like
  • That i received no refund after numerous contacts
  • Charge for service that was not provided
  • Website usability
#1015855
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I was a satisfied Verizon customer for about 15 years but cancelled my account with Verizon after an incident occurred that I should have caught before it happened.But it happened because the Verizon represented falsely represented information to me causing me to...
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3.8
Product
Verizon Wireless Account
I didn't like
  • Treatment by billing and sales
  • Way i was treated by their billing department
#998568
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Verizon Wireless has lied to me several times and so forth and then when they get called out on it they act like nothing wrong. Well anyways they try to say I owe 1230.00 and I have tried and tried to get my account looked at thoroughly and get help but they wouldn't....
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1.0
Product
Verizon Wireless Account
#985452
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