I switched to Verizon about 8 years ago. We've had 2 accounts for several years.
My wife just went to straight talk and Verizon clipped her for $850. I've never been late now all of a sudden verizon has ran my payment twice (which of course didn't clear) tagged on surcharges and wants me to pay a month in advance. I dropped one of my phones and a tablet doesn't even have service--it runs strictly off of wifi and yet I pay $40 for that tablet to be on my bill. I'm over verizon and their ripoffs.
They discontinue service plans and then disconnect service because they ran payments twice. I too will be on straight talk as of this week. They lock your account and you can't get back into pay the final bill.
They also locked us out of our bill pay with our bank. I am done with VERIZON and will NEVER DO business with them again.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Price reduction.