Verizon's efforts to correct this problem are appreciated. However, it remains a thorny issue in that it took 5 months and countess measures on my part to come to this point of resolution.
As per my documentation on record with the Better Business Bureau this message from the Executive Offices of Verizon may be interpreted as "convenient" on the part of Verizon. WHY would a customer's veracity be questioned in the first place? WHY would a customer in my good standing need to take the time to stand up to a corporation like Verizon?
SHAME on Verizon. I will continue my efforts in the business world (as President of Advanced Learning Resources LTD and as Emeritus Faculty at the University of Wisconsin-Madison) to call attention to the corporate harassment Verizon has played with me and with others
Reason of review: Poor customer service.