I changed over from Verizon to another carrier, they port over my phones from Verizon and then that afternoon I call and speak with a rep indicating that I want to terminate my account with them and asked what fees I would have to pay. I was told by this rep that I would pay only a pro rated fee and that I would receive a new bill.
Today I get a bill for a whole month fee, I call back and speak with another rep who tells me that my account was not terminated but only "suspended" regardless of my call requesting that the account be terminated. Basically said that I was going to have to pay for two weeks of non usage regardless. I then asked why wasn't I told this by the prior customer svc rep and he said that the rep should have and that they were in the wrong for not explaining such. Any event I escalated this with a manager who basically just said that this is company policy and that if I wish she can send a complaint to the initial svc rep's manager.
I told them it didn't matter I am done with them and won't consider Verizon for any future services period.
Obviously my account doesn't matter but with such poor policies used to grab money for services not rendered nor used by exiting customers they will hang their own necks. Word of mouth and word of web will be their own undoing.
Monetary Loss: $125.