Verizon Wireless - Verizon overcharged and has refused promised refund for 5 months and is now charging a $350 early termination fee
Pick a different wireless provider! For your own good, read the customer reviews for Verizon, there are many honest negative reviews and claims against Verizon because costumer services is horrible and the company is dishonest in customer dealings. We signed up for a plan and were over-charged. We called and emailed costumer service regarding our incorrect bills for 5 months and ended with them promising to refund (next bill cycle - for 5 months)...they never refunded and we were forced to cancel - now we are being charged a $350 early termination fee (ETF). Without notice (before we even received the ETF bill) Verizon sent the $350 ETF fee to collections. We have been given the run-around for 6 months and paid our bills on-time. Customer service is poor and each representative always has a different story in which they claim the representative before them didn't know what they were talking about. A good way to get a major headache. Our case is by far not the first and will not be the last.
Verizon did not deliver as promised and mis-charged us customers. We are not impressed.
Be wary and know before you buy.
Monetary Loss: $3500.