Spoke to "Tyler" (ID 18329) on 10/20/15 at 8:40pm and asked for manager due to third time calling about same issue.
He refused to connect with a manager saying manager "Marco" would call back. When I asked for his ID on the basis that this person may never call, given that is more typical than not, he said the manager refused to give it. I asked him to ask them directly again and he said they confirmed they would not give out their identifying information.
Of course, they have not called so far. He said it would take "1 minute" because the manager was saying they would call right away.
Reason of review: Poor customer service.
I didn't like: Useless customer service people.