1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Warranty
Website
1 comment

Spoke to "Tyler" (ID 18329) on 10/20/15 at 8:40pm and asked for manager due to third time calling about same issue.

He refused to connect with a manager saying manager "Marco" would call back. When I asked for his ID on the basis that this person may never call, given that is more typical than not, he said the manager refused to give it. I asked him to ask them directly again and he said they confirmed they would not give out their identifying information.

Of course, they have not called so far. He said it would take "1 minute" because the manager was saying they would call right away.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Verizon Wireless. The most disappointing about verizon wireless staff from Verizon Wireless was useless customer service people Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Tmobile that you may also consider. Also, you can continue reading comments about Verizon Wireless.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Verizon Wireless to other companies on our site.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1070873

Call Center employees cannot give out employee ID's, because they do not have consumer-identifiable ID's that are specific for a callback.Sharing Verizon Employee ID with coworkers or callers is potentially punishable by disciplinary action up to and including termination.

All internal Employee ID's are used for paycheck/paystubs only.Even if they had given it to you, it would not be useful to reference, as representatives do not have direct extensions due to relatively high turn-over rate within the call centers.

Source: Former VZW Customer Care Representative

You May Also Like