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Spoke to "Tyler" (ID 18329) on 10/20/15 at 8:40pm and asked for manager due to third time calling about same issue.

He refused to connect with a manager saying manager "Marco" would call back. When I asked for his ID on the basis that this person may never call, given that is more typical than not, he said the manager refused to give it. I asked him to ask them directly again and he said they confirmed they would not give out their identifying information.

Of course, they have not called so far. He said it would take "1 minute" because the manager was saying they would call right away.

Reason of review: Poor customer service.

I didn't like: Useless customer service people.

Company wrote 0 public responses to the review from Oct 20, 2015.
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Anonymous
#1070873

Call Center employees cannot give out employee ID's, because they do not have consumer-identifiable ID's that are specific for a callback. Sharing Verizon Employee ID with coworkers or callers is potentially punishable by disciplinary action up to and including termination.

All internal Employee ID's are used for paycheck/paystubs only. Even if they had given it to you, it would not be useful to reference, as representatives do not have direct extensions due to relatively high turn-over rate within the call centers.

Source: Former VZW Customer Care Representative

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