I ordered a $39.95 per month voice, $10.00 per month text package. Month 1 the bill was almost $90.00.
After numerous attempts to reconcile I called the BBB, verizon then reduced the bill to $54.53, apparently they are claiming the " tax " is the difference.
Just got this months bill it is for $73.63, when I asked why, they indicated that there is tax plus a charge for my calling the BBB and if I do not like it I shouid either file a claim in small claims court or I can go F--- myself.
I have reached some one named Jeanette Fitzgerald, she is in charge of having relations with the executive staff at verizon and when she is not busy fdoing that they use her name to sign emails telling customers that supposedly "care" but that they have no intention of honoring the contract.
Must be a fantastic company to be a executive for, having a paid staff memeber to have relations with, use the name to tell people to Foff, just amazing.