Not resolved

My 17 year old daughter is taking a class trip to Barcelona. I called Verizon on three separate instances prior to her trip to ensure she is set up with international calling and is able to communicate with me. Each time I was assured there was no problem. After a few nervous hours beyond her scheduled time to call me, she contacted me by public telephone and told me her phone does not work.

When I called Verizon, they said her phone does not have the captability to dial internationally. I thought that was why I called and spoke with the previous three nitwits.

I made my way to a Verizon supervisor that confirmed there is nothing that can be done. She said they would send me the device and I could then in turn, at my cost forward to Barcelona.

Now they want to bill for international calling. Do not use Verizon.

Company wrote 0 private or public responses to the review from Apr 16, 2012.
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