I have been a long time Verizon customer and was always happy with their service. I wanted to stay with them but wanted to do a hobby I do called GeoCaching and it takes a plan with data to do that.
I have the low min on my phone because I rarely talk on it and have 1000 text because I do use it to text since I dont talk. Well to get data they wanted $30 more a month which is almost double what my bill was. I had gone in in Feb to the store and talk to them about this and made many inquiries online. I was confused because I kept getting different quotes of how much.
I was not happy I would have to resign another 2 year contract if I did want to get the data and of course I would have to get a new updated phone. So I shopped around and decided to go with a different company with the lower rates and that have the unlimited everything and no contract. So had my phone number ported over to the new company and I knew my bill was up to date so I shouldnt owe much to pay off my bill. So I went into the store to settle up and boy was I SHOCKED to find out they told me I OWED THEM $161.00 !!!!
I said WHAT???? They said that back in Feb when I came into the store that I extended my contract by asking for more min on my plan! I said no I didnt!!!! I said why would I do that when you can clearly look at my long term history and see I NEVER use my min!!!
WHY would I ask for more???? AND you can see that since Feb I have NOT used these min you claim I ASKED for!!! He said Im sorry ma'am but you did. I said do you have anything showing that I did?
He said yes, you were in our store location and we have the employees number and the fact that they could not access your account without your information and autheration to do so! I said thats BS!!! Do you have anything signed by me??? Because I am telling you I DID NOT DO THIS!!!!
He said well Im sorry ma'am but you did. You have broken your contract and you owe us $161.00! This is BS...they can do this to anyone....its my word against theirs. My best friend was with me this day in the store and she knows I DID NOT ask for this.
But what am I going to do get a lawyer and go up against a big corp like Verizon??? or what not pay the bill and ruin my good credit??? NO!!! So your stuck to pay them!
BUT THEY WILL NEVER GET 1 CENT OF MY MONEY AGAIN! I read on another site that they did this to another man....this is discusting way to do business! You know the old "ma bell" used to think they were the only phone company....now look hardly any of us have home phones.....phone booths are a thing of the past!!!! You keep treatin your customers like this VERIZON!!!
You will be a thing of the past too!!!! We pay your pay checks people!!!
I will no longer pay any of yours.......ever! Screwed me once...but never again!
Monetary Loss: $161.