I suspended my service with Verizon 2 days ago because a taxi driver stole my iPhone 4 phone from inside my suitcase while I got out to use the ATM. I am in Colombia, South America at this time.
I return to the USA on Jan. 13. My promotional phone upgrade date is Jan. 26.
I asked Verizon to advance my phone upgrade date by 13 days so I could get an iPhone 5 on Jan. 13 when I return to the USA because I need a smart phone for an important convention in Las Vegas. Verizon refused to to do this, even after I asked to have a supervisor (I.D. #V0PC107) help me.
It is clear to me that Verizon has poor customer service for not wanting to advance my promo date by a lousy 13 days. Very poor customer service is the same reason I left AT&T. I was also told that I will have to pay a $160 early termination fee since I now want to leave Verizon. I went to write a letter of protest to Verizon in their website and stumbled upon many other complaints.
In addition, it appears that if I get the iPhone 5 through the Verizon upgrade promotion, then Verizon will take away my unlimited data.
I pay Verizon over $1500 a year for my cell phone service, and this is how they treated me as a customer. Can someone please recommend a pre-pay plan with a company other than Verizon or AT&T that will offer great prices for decent talk time and data usage?
Monetary Loss: $170.