I got sucked into get the Verizon Edge Plan when my contract expired and was up for renewal. The Verizon Rep told me how great it would be to have this plan and fell for all the lies. In my previous plan my monthly bill was 58.00 unlimited messages and 400 talk time - I'm not a high volume telephone users - just in peaks I might talk to relatives and friends for a few days, but I never go near my 400.
So there comes the Edge, first of all when the phone was available, it was only available with higher GB via Edge and I was told it would take a few weeks, I got the phone within a few days. Best Buy and Verizon were warehousing the higher gigs and selling anxious users the 16-32 gigs - which is useless to me. I do a lot of apps and pictures.
I was also dubbed into believing that THE EDGE was cost-effective - now I'm pay 109 per month with a 10GB data plan. I was told that my new bill would not go over 68 a month! When I asked for the recording of my conversation with Verizon Rep., I was told the tape was not available.
To get out of this plan I will have to pay nearly 700.00 and I will pay it off and cancel my 15 plus year customer association with Verizon. The plan only works if you cannot pay for your own contract-phone, which I had always done.
I am hopeful and sure that there will be a CLASS-ACTION law suit against Verizon by my state Attorney General.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Price reduction.
I didn't like: Deceitful sales, Deceitful salesperson, Deceitful customer service, More lies.