Back in May of 2013 I received an invoice from Verizon that stated I was over on my minutes. This had not occurred prior, and the amount charged for the minutes was actually far in excess of the Monthly bill.
When speaking to the Verizon customer service agent, they proposed that if I switched plans they would retroactively credit my account for the full amount.
This never occurred and they continue to bill me late charges and the overage charge for the minutes, yet I switched plans. I have continued to address this matter, but it's been to no avail, they are willing to offer a 50% credit, but that's not what was agreed to when I switched plans.
Monetary Loss: $145.