I was the primary account holder and called Verizon on August 7, 2013, to cancel my account. The rep I spoke with was rude and did not cancel it.
I gave the phone to my 10 year old granddaughter in Ohio for the camera. She ended up using it to make calls when she realized she could.
Verizon refuses to take responsibility and the BBB agrees with Verizon.
Is anyone willing to do a class action suit? If we have enough complaints to get a lawyer to take the account and get Verizon to pay them, it would show Verizon they cannot take advantage of their current and former customers.
Monetary Loss: $400.