I am so angry right now with verizon. Been with them over 6 years.
I chatted several times with an agent to get exact quotes on the new plan i was ordering. I was quoted a very reasonable rate via the chat service. I asked over and over is this the monthly price just to be clear. When i look at my contract it shows$50 more per month.
I called customer service and they said we cant bring up your previous chat. Then they said they could view my chat. ThEn they said well we cant honor that price......even though the chat agent is quoting you a price, we don't honor it. Seriously, isn't that fraud?
I am sending both phones back and i am sure they will charge me, but as far as i am concerned i have the chat logs, documentation and plan to go as high up as possible. They are committing fraud to get people to buy plans from their site.