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Billing Practices
Customer service
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Price Affordability
Product or Service Quality
Style and Design

I called to lower my bill with Verizon as my husband & I rarely used anywhere near the shared minutes of the plan we were on. I ended up with a plan that is costing me more money and am on a 2 yr contract all because of their bait and switch routine!

Of course when I asked for the supervisor to review the conversation I had with the rep the tape "can't be found" but if it had been a dispute with anything I had said they would have found it IMMEDIATELY! If any other cellular service worked here where I live I'd tell them to go fly a kite, but as it is the 'can you hear me now' guy is the only one who can hear himself shouting out here.

For now I'm stuck, but just wait....... karma is a wicked woman ;)

Reason of review: Problems with payment.

I didn't like: Bait and switch practices.

Company wrote 0 private or public responses to the review from Oct 04, 2015.
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