I just finished an appalling Live Chat session where a) approximately 10 minutes passed before human contact was made - with minimal efforts to let me know how long the wait would be - and when I got to a live person, 10 minutes more elapsed before I just threw up my hands and gave up. How complicated was my issue?
All I was looking for was to identify the time of day I called a specific number last Thursday. Is that so complicated that it couldn't be answered in 20 minutes? Or, maybe, is it an indicator that Verizon views its customers as irritants to be put up with between billing cycles? Moreover, they don't even provide an option for customer feedback on their website.
Do you honestly believe they care a bit about anything other than your check clearing? They should thank their lucky stars that the dirt balls in the Republican party share their disdain for customers. Don't believe me? Wait til you see what happens without Net Neutrality
You are so lucky Comcast sucks worse.
Verizon - Pray to your god of Mammon the American people never elect a congress with the balls to regulate you. Pray...and keep those campaign contributions flowing
Product or Service Mentioned: Verizon Wireless Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.