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I contacted Verizon Wireless in April 2020. I had trouble getting through on the phone so I ended up contacting them through online chat.

I contacted them to inquiry about ending my service for 3 phone lines with them. I was wanting to know if I ended service with them would I have to pay any fees for doing so. I was informed by the agent that for 2 of my 3 lines that there were no fees at all that would need to be paid if I were to end my services. Within the next week I ended my services.

When my bill came for the final service there were 2 charges on the bill for $250 each for rebate promo adjustment. I saved the entire conversation I had with the agent the day I contacted them about ending services and have documentation stating I would owe no fees to end service. I have provided this documentation to Verizon. We have spoken with them countless times from then until now with absolutely no resolution.

They have no placed my account in collections. The collection agency has been completely unhelpful and I feel like Verizon is now trying to back me into a corner to pay a bill I shouldn't rightfully owe. This needs to be resolved. I should not be punished for a customer service error.

If I would have been notified correctly of the fees I would never have ended my service.

I did my due diligence by contacting customer service first to figure out any details I needed to close the account. I should be required to pay fees that I was directly told I wouldn't have.

Verizon you need to make this right!

User's recommendation: Don't use Verizon. They have terrible customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

Verizon Wireless Pros: No bobody will answer the phone.

Verizon Wireless Cons: Received no satisfaction with problem, Customer service reps lie.

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Colleen T Prf

Did you report it to the FTC and/or FCC? FTC.gov FCC.gov Also report to your state attorney general's office or BBB.

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