After having some issues with Verizon Wireless in December that seemed to have been resolved to my satisfaction, I received my bill for January stating i owed over $400. The breakdown of the bill shows I have a credit for $759.
Even after adding up the actual charges which total $515, I still figure I have a credit for $243.99. I am already getting the phone calls saying my bill is past due. I reached out to the executive office at Verizon earlier this morning, but have not heard anything back. I am exhausted by Verizon.
When I had the issue in December, I spent at least 2 hours on the phone with customer service and had to go to one of the retail stores as well, and the issue was still not resolved. Through this whole process, I found out I have an outstanding Verizon Fios bill from about 4 years ago. I hadn't received a bill from Fios in years and had no idea there was an outstanding balance. The communication and transparency of Verizon is HORRIBLE.
I feel like I am being scammed every time I have to do anything with them.
I will be taking our four phones somewhere else as soon as we can! My advice is to never get involved with Verizon Wireless!
Product or Service Mentioned: Verizon Wireless Mobile Phone Service.
Reason of review: Billing.
Preferred solution: Let the company propose a solution.