For the second time in a row using this service it has been a night mare. Why does it take 3 hours to get to me for a tire change???
First time it was 5 hours for my 17 yr old to get a jump!!! Each time I got a call /text stating the job has been completed... ***, they NEVER came to complete the job!! This wait time is unexceptionable Verizon!!!
If Verizon can not handle all of the business that comes their way Get other companies to assist or just let your customers know we can NOT service you for 3-5 hours!!!
Of course we will be pissed, of course we will result to writing bad reviews, of course we will cancel our service. REGARDLESS, you still lose customers.
Product or Service Mentioned: Verizon Wireless Roadside Assistance.
Reason of review: Poor customer service.