Unclaimed
Verizon Wireless
Reviews and Complaints
3.6M
CLAIMED LOSSES
3.1K
TOTAL REVIEWS
470K
PAGE VIEWS
19
ISSUES RESOLVED
Verizon Wireless Reviews
New Reviewer
No network error all the time, phone numbers including Verizon toll free phone #s error mess from Verizon that the # is disconnected or changed or not in service. I've spent hours on the phone with te
Update by user Jul 28, 2022
Hours on the phone with tech support for over a month now. Still the same issues and they haven't done anything but do the same tech support steps each time I get them on the phone.
Original review posted by user Jul 28, 2022
Hours on the phone with tech support for the last month, still same issues. Known #s VERIZON TO, says disconnected not in service or changed. 5g is a joke, when my phone auto switch over to 5g, can't call, can't use the internet. Absolutely the worst service I've ever had. But worse of all, they don't care! Obviousy!!! User's recommendation: Don't waste your money on premium cost for less than average service!
ID
Location
Charlotte, North Carolina
Cons
- No coverage no internet or slow expensive tech is repeative
Loss
$1000
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNeed talk to someone
To correct my billing address to 590 Washington Avenue,38105,in concern to me Andre, Mckinney so my bill is coming to me, not 2342 Verdun Street, Memphia,Tenn38114, my now old addrwss.
ID
Location
Memphis, Tennessee
Loss
$16
Preferred solution
Let the company propose a solution
I no longer have Verizon due to coverage and price!!
Poor coverage and double the $$. I found a better service and coverage at a much cheaper price. I also was unable to get help. So I moved on!
User's recommendation: Find another service for a better price and coverage!!
ID
Location
Farmington, Washington
New Reviewer
New service
I want to transfer my servíce to Verizon I have been transferred total of 19 times and have tried 12 numbers and all have been wrong numbers and the time I was able to talk to a person it was a one hour and 18 minutes not counting the on hold time I was told that notes would be entered so when I call back I would not need to repeat my self and no notes what so ever
User's recommendation: Be ready to call numbers as agents will not give you numbers that are correct.
ID
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer
Do you want me to do a review
you want me to do a review I just want to cancel my account that I have with you my son passed away he has account with you he was in an auto accident on July 4 I need to cancel his account you dumb *** ***
ID
Location
Hollywood, Florida
New Reviewer
U have not done anything for me yet
No contact with pissed customer or verizon. U r killing me hhjdjjh :38,!:: Dj DNR FDR disks Ft fjxidjdj
ID
Preferred solution
Info on my billings
Rebate and my bill
Nothing yet can someone call me my number is +146******** . So that I can better understand $ please contact me
User's recommendation: My rebate.
ID
Location
Dallas, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUpset with this companies deceptive business practices
I paid for setup fees for a phone plan including home internet!!! After 4 weeks of no internet they admitted they could not supply internet in my area! The phone plan that was part of this complete plan endup being double to cost discussed. I will be changing my phone services very soon and everyone else should consider other services other than Verizon
User's recommendation: Buy from another supplier.
ID
Pros
- Services are ok
Cons
- Unable to reach a live person
- Outrageous prices and broken plans
Loss
$200
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNeed agent
NOTHING, PUT UP A CHAT AND NOTHING CONCERNING WHAT I NEEDED. THEY PUT UP OPTIONS THAT HAS NOTHING TO DO WITH WHAT I NEEDFIND ANOTHER COMPANY
User's recommendation: FIND ANOTHER COMPANY.
1 comment
ID
Location
Ashburn, Virginia
Cell connection
Online services did not address questions about the connection issues on there end, they assumed all the problems were with the devices. Every phone on our plan has been getting poor connection, all the way from Charleston to Huntington. The signal provided by Verizon is very poor right now and has been for several days. Do we need to turn off 5G and go back to 4G LTE?
1 comment
ID
Location
Winfield, West Virginia
New Reviewer
I can't pay my payment arrangement because my account was hacked. I can pay on Monday
I cant pay my bill due to my bank account being hacked and frozen due tobeing hacked. I have no money until next monday
ID
Location
Lexington, North Carolina
Preferred solution
I just need to schedule for next Monday to pay my arrangements
Payment arrangement
I have been with Verizon since 2016 and I have never had so many problems getting someone on the phone! The app it self after the update doesn't even work! This is a big problem! Once my contract is up I will be going to a different carrier! HORRIBLE CUSTOMER SERVICE! Very unhappy! I wouldn't even give you any Stars for anything! I will be writing a review on Yelp! I will also never recommend Verizon to anyone else! Absolute Failure on all ends!
User's recommendation: NOT VERIZON.
1 comment
ID
Payment arrangement
I have been with Verizon since 2016 and I have never had so many problems getting someone on the phone! The app it self after the update doesn't even work! This is a big problem! Once my contract is up I will be going to a different carrier! HORRIBLE CUSTOMER SERVICE! Very unhappy! I wouldn't even give you any Stars for anything! I will be writing a review on Yelp! I will also never recommend Verizon to anyone else! Absolute Failure on all ends!
User's recommendation: NOT VERIZON.
ID
Called to get a 10.48 cent refund no lock. Have been working on this for over 2 months.my accounts closed but I sent in a check for what I owed and they deducted that amount from my bank account
We were with Verizon for years cell phones up to 4 phones and high speed Comcast. Now Im having such trouble getting a 10.48 cent refund.
User's recommendation: Don’t ever overpaid.
1 comment
ID
Location
Odessa, Florida
Billing question
Payment increased because of surcharge fees by Verizon; no change in plan or coverage; I dont know if this will be from now on- fees keep going up - wondering if I need to look for another provider
User's recommendation: I doubt it.
1 comment
ID
Location
Birmingham, Alabama
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Verizon Wireless
the "agents" are nothing more than paid seat warmers who know nothing beyond there script. the will lie and hang up / disconnect on you they know nothing will happen to them ( includes there executive relations) best option is to look online for help