Verizon Wireless Reviews

Show reviews that mention
phone service customer service customer bill account store number phones plan
Filter review
  1. 718 reviews
  2. 327 reviews
  3. 182 reviews
  4. 89 reviews
  5. 25 reviews
New Reviewer

Need to speak to person

Incorrect charge on an order I was charged for overnight shipping when it was not the case order number was 409-**** Thank you please call back 215-431-****
View full review
Comment
Helpful 0 Not helpful 0
ID
#3267903 Review #3267903 is a subjective opinion of poster.
Pros
  • Wireless service works well
Loss
$20
Preferred solution
Price reduction
New Reviewer

Trying to activate phone

1.6
Trying to get a phone activated and the person that I talked to I told her what issues was happening and she tried to get the phone activatsed and it didn't work out and she said she would have to call me back to get the phone working and she never called me back and it's been about a week >
View full review
Comment
Helpful 0 Not helpful 0
ID
#3266456 Review #3266456 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Verizon Wireless Cell Phone Activation
Preferred solution
My phone turned back on

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I want to cancel my cell phone with Verizon

I have been paying $58 plus for my phone. I am 91, don't drive any more and my phone just sits here. I don't use it. I am living on my Soc. Sec. now and paying that much for a phone I don't use is dumb. My rent is more than half of my Soc. Sec. income and I need to cancel things that are costing me money. Can you help me?
View full review
Comment
Helpful 0 Not helpful 0
ID
#3265884 Review #3265884 is a subjective opinion of poster.
Location
Columbus, Ohio
Preferred solution
Cancel my phone. Explained in email.
New Reviewer

I ordered a cellphone through my internet service provider, Spectrum recently. Yesterday upon trying to set it up , my Verizon number stopped working. It is saying that my number is no longer regestered through a service provider and I can not make or receive calls of...
View full review
View full review
Comment
Helpful 0 Not helpful 0
ID
#3265075 Review #3265075 is a subjective opinion of poster.
Location
Sparta, Georgia
New Reviewer

Dispute bill

I called last time to dispute charges. Your rep helped me out. Extra charges never taken off. Please help
View full review
Comment
Helpful 0 Not helpful 0
ID
#3265007 Review #3265007 is a subjective opinion of poster.
Location
Rochelle, Illinois
New Reviewer

Actiavate my phone

My visible wireless sim card does not work in my Verizon phone. I need my unlock code so I can keep using my moto e.
View full review
Comment
Helpful 0 Not helpful 0
ID
#3264512 Review #3264512 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
Unlock code
New Reviewer

Set up optic speed

Unable to set up my orbic speed hotspot. The ellipse hotspot has been recalled we need to set up our new Arabic speed hotspot please give me a number that I can call back an 800 number 24 hours a day
View full review
Comment
Helpful 0 Not helpful 0
ID
#3264002 Review #3264002 is a subjective opinion of poster.
Location
Portland, Oregon
Preferred solution
Setting up my orbit speed hotspot
New Reviewer

Verizon Wireless - New phones that I need to pick up and can’t seem to even though I’ve made several attempts.
Verizon Wireless - New phones that I need to pick up and can’t seem to even though I’ve made several attempts.
I ordered 3 new phone before Christmas. I waited and when they called that one arrived, I got off work early to be pick it up. Waited an hour before they told me I had to have all three phones at once to pick up. Never received another call. Called everyday for a week....
View full review
View full review
Comment
Helpful 0 Not helpful 0
ID
#3260943 Review #3260943 is a subjective opinion of poster.
Location
Des Moines, Iowa
Preferred solution
Deliver product or service ordered

Carrier/sim unlock or network switch

I've been trying for weeks now to unlock a.phone I bought off market place off Facebook and everyone I talk to keeps given me the run around or says I need to transfer you to a different person then I het hung up on or something else happens like the say we'll I put in the request just have to wait now well I've waited and called and everything and still nothing I'm getting passed off and you is it such a issue or problem/ hard to do I'm switching the phone over to straight talk don't you guys Owen Straight talk now so you am I still jumping through hoop to do this... I'm not going to join Verizon so what do I have to do to get this phone unlocked
View full review
Comment
Helpful 0 Not helpful 0
ID
#3259974 Review #3259974 is a subjective opinion of poster.
Cons
  • Continual push to up sell me to different phones
  • Problems with service

Pay bill

1.0
I was unable to speak to a human. I made a payment without talking to anyone. You need to get more help so customers can talk to a real person.

User's recommendation: Go to another phone company.

View full review
Comment
Helpful 0 Not helpful 0
ID
#3259198 Review #3259198 is a subjective opinion of poster.
Location
North Canton, Ohio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I have sent Numerous Communication to Verizon, Including this one yesterday: To Whom It may Concern: This Notice has been sent to the Verizon Legal Dept, Sales Dept, Customer Service, And Numerous Phone Calls To Sales Dept. 800-419-****...I have sent numerous e-mails...
View full review
View full review
Comment
Helpful 0 Not helpful 0
ID
#3258273 Review #3258273 is a subjective opinion of poster.
Loss
$43
Preferred solution
Deliver product or service ordered
New Reviewer

Problem with my bill

The name on the account is my fathers who is deceased I have sent in his certificate of death nothing has been changed and there are charges on here that are not mine
View full review
Comment
Helpful 0 Not helpful 0
ID
#3256608 Review #3256608 is a subjective opinion of poster.
Location
Hacienda Heights, California
Preferred solution
Price reduction

Can’t talk with a representative, long wait times, brick and mortar service stations suck, people are not trained well poor customer service and it expensive!!

1.0
Poorest customer service I have ever dealt with. EVER!!! Wait time to speak to a person is unbelievable, the app is not user friendly. Verizon store employees are not well trained..

User's recommendation: Verizon ~ It’s fine until you need help.

View full review
Comment
Helpful 0 Not helpful 0
ID
#3256405 Review #3256405 is a subjective opinion of poster.
Location
Havre, Montana

Being over charged

1.0
Bought a phone Z flip and traded my note 20 and was told I would get 800.00 trade in for my phone. Every time I go to my Verizon it says I owe 700 plus dollars for my phone. I talked with customer service and they told me it was taken care of . Now I'm going to another company

User's recommendation: Go to another company.

View full review
Comment
Helpful 0 Not helpful 0
ID
#3255541 Review #3255541 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

# 309403**** has been an issue since he never received his phone. This was suppose to be a new phone change from us cellular to Verizon bi t it has been nothing but issues....

Never received a phone because address was incorrect and service to speak with anyone has been difficult. Not enough help and have to make an appointment a week later.
View full review
Comment
Helpful 0 Not helpful 0
ID
#3254000 Review #3254000 is a subjective opinion of poster.
Location
Fort Myers, Florida
Cons
  • Pricey
Preferred solution
Let the company propose a solution