Verizon Wireless Reviews and Complaints
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10
ISSUES RESOLVED
1.1K
TOTAL REVIEWS
$550K
CLAIMED LOSSES
$1.3K
AVG LOSS
110K
PAGE VIEWS
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Cons
- Customer service
- No resolution to problem
- Problem resolution
Pros
- Coverage area
- Coverage
- Seem to have better coverage than most providers
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- Latest review first
- Most helpful reviews first
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I pre ordered the note 10 + and when i got it on August 23 the release date i activated it and used it for several days. Actually 12 days because i had 14 days to return ..so i didnt like it there was a couple features i didnt like mainly the power button on the left...
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Review
Cons
- Deceitful customer service
- Poorly trained customer support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
I got a Verizon phone, and to see my calls I need to get into "MYVERIZON' on the web site. I just got a simple flip phone. I don't want texts, or data, just calls. When I got the account they said I could follow my calls in the web site. When I went to activate it they...
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Review
Product
Verizon Wireless Account
Cons
- Customer service
Reason of review
Not as described/ advertised
Preferred solution
fix myverizon
Verizon Wireless in Fort Lee, New Jersey - Verizon customer service and their system should improve!
Been on hold for 30 minutes waiting to speak with person....Terrible customer service..actually their system has really problem. IF someone is looking forward to switch company, make sure your account payment is clear or checking for everything is fine before switching otherwise you have to reach customer service and will experience the most of difficult time. And important thing is your login account will be disappear, and whenever you call them and if you don't have acct# with you during talking with representation, they could not find out your account by phone # or name or even they don't have any information system and keep making you waiting waiting and over phone to another representation, but not found it again waiting and WAITING again!...GIVE UP
Review
Verizon Wireless in Eugene-Springfield, Oregon - Poor customer service
Verizon store on Coburg Rd in Eugene Or. Today I went into the store with a problem with my phone. I had to wait an hour to get someone to help me. There was a girl checking people in and no one else working the floor. This is "BS". This store manager needs fired.
Review
Pros
- Coverage area
Cons
- Poor customer service
- Wasted time
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution
Verizon Wireless - Customer service
Bought a new phone from one of Verizon’s corporate stores they wer horrible fried the old phone refused to assist in set up and transfer of info to the new phe didn’t even activate the new phone sent us home to do it ourselves through tech coach was on hold for hours with no resolve. The next day we went to a small price owned store that was wonderful Adrian D at go wireless 26 mile and romeo plank rd in Macomb MI got all the info off the old phone and set up the new phone for us how the corporate store could ever let someone leave without a functioning phone is beyond me my advice is use the little stores they still care about customer service
Review
Service
Verizon Wireless Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Verizon Wireless in Newark, New Jersey - Non active numbers
Why am I always receiving phone calls from non active phone numbers always trying to sell me something.
Review
I have no service all morning. Also I am unable to get unlimited data because of where I live. I was told I received a letter that said they would buy me out of my contract and let me switch providers. I never received a letter and apparently missed the cut off date to...
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Review
Service
Verizon Wireless Phone Service
Pros
- Same bill amount monthly app
Cons
- Vz does not care about service asurion provides their customers
Reason of review
Poor customer service
Preferred solution
Waive the rest of the fees I owe on my phone so I can switch! Since I was not properly notified.
Tags
Verizon Wireless - Worst service
I was with other carrier. I switch my phone number with Verizon and that is the worst experience in my life. They didn’t provide me network service one day my phone was not work in my work place. I called so many time to Verizon. They didn’t solve my problem. They ripped me off. They charge me too much money for nothing bcoz they didn’t provide me service and they pushed me to buy network extender. They charge me $370 . They said they don’t guaranatee inside the home or office. I can’t stay outside for using Verizon service. Now I switch to Tmobile. My phone working good inside and outside.Now they sent me bill $936.00. I trade in my phone $450 and $200 gift card $1100 was device out of $650 so my bill be $450. Not this much. They are scammers.
Review
Service
Verizon Wireless Phone Service
Pros
- Service coverage
Cons
- Treated me like shxxx
Reason of review
Problems with payment
Loss
$850
Preferred solution
Full refund
Tags
after 7 years with MetroPCS I left the company. MetroPCS upgraded their caller ID system. when Metro upgraded their caller ID system my name for my phone number changed to a different name. after three weeks Metro couldn't fix my problem and I was losing business calls...
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Review
Product
Verizon Wireless Account
Pros
- Store helped me
- Store reps tried hard to help
Cons
- Told 24-48 hour repair
- Did not fix my caller id issue
- Did not take care of their mistake
Reason of review
Access/ activation issues
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
Verizon Wireless in Nameoki, Illinois - GM, Josh lacking customer service skills
I have witnessed him being disrespectful and rude to 3 different customers. He started to be rude to me until i told him to his face his customer service skills suck and he needs to stop the attitude. I feel like he hates his job and working with the public causing him to take it out on everyone that comes into the store. I also didnt appreciate his loud mouth on the phone talking badly about another coworker. Just because the coworker does a better job and everyone asks for him.
Review
Service
Verizon Wireless Manager
Reason of review
Had to get a refurbished phone and pay twice for liquid glass
Loss
$60
Preferred solution
Full refund
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