Verizon Wireless Reviews and Complaints
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Customers don't like
- Customer service
- No resolution to problem
- Problem resolution
Customers like
- Coverage area
- Coverage
- Seem to have better coverage than most providers
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I have been given multiple promises which are not honored in any way. Supervisors promise and do not follow up. I have been struggling with this issue since June and no one has solved anything for me. Verizon Wireless has my phone in impeccable condition and has not...
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Been fed up with #Verizonwireless for the fact originally bout a year ago i was wanting a different prepaid phone to the one i got roped into by one of the 3rd party locations that i got stuck on a contract with. originally i went to a verizon corp location and the...
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I recently changed banks from TD to service credit union. I used the SCU online bill pay to pay my verizon bill but the check they sent was missing the MICR (still have no idea what that is). So my new bank made a mistake in paying it. Verizon sent me a letter saying...
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I didn't like
- Being treated like a slug when i paid 3 years of service solidly
I was on a Bi Weekly plan to pay affordable price after explaining how I lost one of my jobs. Called them today after receiving automated call and was told I paid too early on my payments so they broke the promise payment. Reallyx paying too early instead of not at...
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I was on a stretch of road without gas stations for 40 miles in the desert. I pulled over on to a side road but was in the middle of nowhere in complete darkness. It was 12:30am. I called Verizon and they told me they were sorry but they had no service providers in the...
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Verizon is Notorious for Overselling the Antiquated Tower systems Capabilities Anywhere outside a Metro Area . I live 1.5 miles from a Northern Michigan Rural Verizon cell tower and Often get , No Service ,No Signal , 3G signal showing on my iPhones . Along with Missed...
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I liked
- Still looking for something to like about verizon
I didn't like
- Paying lobster prices for canned tuna for inferior service
I purchased a Samsung Galaxy S9 and tired to return it 4 days after to Verizon and they wouldn't take it. The video call wasn't working, the notifications weren't working, the phone was over heating, I had to charge it about 3 times per day. I've been calling for...
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I didn't like
- Run around when they gave me a defective phone
Sometime ago we upped our plan to 10G for data. We never went over and then suddenly 1 month we did and it went over substantially every month after that. At first we thought it was a phone, so we purchased a new phone. It wasn't the phone and the data was being...
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MarylandInTheFall
I've been having issues going over my data plan too. I used to have 2 GB, and would almost never go over. Then I got a new phone, my usage has stayed the same but it's like ev...
I didn't like
- How they dismiss problems
I cancelled my Verizon cell phone service after two years in May 2018 and switched to Consumer Cellular and thought I had cancelled all my numbers. The next day my access to my Verizon account on line was gone. Yesterday (July 10) I received a late payment notice from...
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Jp
VERIZON wireless is the worst cell phone service provider!The customer service or lack there of , including supervisors must take classes on, how to lie to your customers, and...
Verizon is a company of ill-mannered, ignorant, incompetent *** I lost my phone and was shocked to hear the replacement fee (2.5 year old Galaxy 6S) would be $150.00 after Verizon said it would be free. I was trying to get a rep to help with this and the IDIOT said I...
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Select Reason
So, it is Verizon's fault that you ran out of gas in the middle of nowhere? Sounds like you should have called the Auto Club.