Verizon Wireless Reviews

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Bills

Was charged for the tech to come but did did not do the job that supposed to done &;;;;;;;;;; end connecting my expander through Wi-Fi
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ID
#3052262 Review #3052262 is a subjective opinion of poster.
Location
Norfolk, Virginia
Preferred solution
Yes
New Reviewer

Puk code

Went to call someone hit wrong button and went to the pup thing now I can't make any calls or text and I need to get into my emails I'm waoting a very important calls for a court hearing that was just finished so now I prob lost out do to this and this will me up. To 8 weeks my settlement
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ID
#2662341 Review #2662341 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$5000
Preferred solution
Deliver product or service ordered
New Reviewer

عدم تفعيل شريحة الاتصال الخاصه بي

Verizon Wireless - عدم تفعيل شريحة الاتصال الخاصه بي
Verizon Wireless - عدم تفعيل شريحة الاتصال الخاصه بي
شركة عملاقة عدم تفعيل شريحة الإتصآل من سأنا م لم اتمكن من الاتصال 3 ويتم الاتصال برموز فريزون لاعلمها ارجوا المساعدة في حل هذة المشكله ولكم جزيل الشكر في اسرع وقتلى ممكن

User's recommendation: Ok.

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ID
#2606910 Review #2606910 is a subjective opinion of poster.
Location
Sanaa, Sanaa
Preferred solution
Let the company propose a solution
New Reviewer

Phone issues

I call 611 to change number from 814331**** to 814331**** power cycled it 3 time now I cant make any calls
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ID
#2585379 Review #2585379 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need more data

So I was without a phone for 14 days due to your company not swapping out my ruined sim card after they told me it would work the next morning. And when I called to let them know. I got hung up on 3 different times and then told that nope to bad the sim card I had was no good. And then it took 14 days for me to get a new sim card. that was supposed to show up 24bhours after my conversation with one of ur *** customer service representatives. So I had a phone withba paid bill I couldn't even use. And yes company didn't even offer to give me any kind of reimbursement for the 14 days I was unable to use my phone. I would like to get some kind of reimbursement for those 14 days

User's recommendation: Make sure sure u talk to the supervisor so you get the rite answers.

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ID
#2392004 Review #2392004 is a subjective opinion of poster.
Loss
$20
Preferred solution
Full refund
New Reviewer

Finally achieved perfect service

I had to drive to one after another Verizon until I found Jason. I was told that I had to have a phone reservation to the Verizon but I could not call from my phone. So a freeing up a spot for fixing my phone was becoming extremely discouraging. So I went to three different Verizons. But at my fourth Verizon and with our appointment. Jason went above and beyond to get outstanding service and hook
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ID
#2389390 Review #2389390 is a subjective opinion of poster.
Location
Pomona, California
Preferred solution
Congratulate Jason on doing a great job

Sim card stopped working

So I called 6 times total. And 3 out of the 6 I was hung up on. Then I finally got someone who sounded like they were gonna help and was put on hold for an hour and a half. And still got no help. Then the 5th time the guy I talked to did just what I was asking. He made sure my new sim was ordered and he did everything he could to make sure I was satisfied. Then today dec. 30th my new sim arrived and I called and customer service rep. Who's name is Luis helped me he did an amazing job he did everything to get my phone working. And he put in a request to get me credit for the days I didn't get to use my phone. Some of ur employees need to learn way better communication skills.

User's recommendation: Make sure to get names and employee numbers.

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ID
#2359982 Review #2359982 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Phone not working

The Customer Service Tech was out standing. Fixed my problem in a mater of a few moments.

User's recommendation: I highly recommend Verizon.

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ID
#2339197 Review #2339197 is a subjective opinion of poster.
Location
Clinton Township, Michigan
New Reviewer

My phone isn't working

Update by user Dec 03, 2020

I was using the phone and it got frozen

Original review posted by user Dec 03, 2020
Is frozen see only see snow

User's recommendation: I like to be more freely transaction on my tablet.

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ID
#2319558 Review #2319558 is a subjective opinion of poster.
Pros
  • Good service
  • Quality of network
  • Phone when it worked
Preferred solution
Get another phone

Incorrect billing amount

Verizon billed almost $200 as an early termination fee where none existed. I could not get it resolved and was put on hold numerous times and then the call would drop. I sent an email to Verizon thru pissed off consumer and within 48 hours I received a call from the executive office at Verizon. All monies owed were rightfully credited. Case closed.

User's recommendation: This is an efficient consumer website, results guaranteed. I am very grateful.

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ID
#2301813 Review #2301813 is a subjective opinion of poster.
Location
Milltown, Montana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You asked me to write one

I asked to have my account changed due to a death in the family. Everything was handled very quickly and efficiently. And I'm not pissed!

User's recommendation: Verizon has always treated us very well.

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ID
#2264160 Review #2264160 is a subjective opinion of poster.
Cons
  • None that i know of
New Reviewer

Lost phone at restaurant

We need you to take a number off a sim card and contact the account holder for q lost phone
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ID
#2167922 Review #2167922 is a subjective opinion of poster.
Location
Bonners Ferry, Idaho

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Broken phone

Dear Sir, I have purchased 2 Verizon phones, one for my grandson last October and one for my son several months ago. There have been no problems, the phones work well, the service is fine. The other day my son dropped his phone and broke it. Stupidly, I did not take out insurance on either phone. I will continue to make payments as that is what I agreed to at the time of purchase ( neither phone is completely paid for) I was just hoping if maybe out of good relations or the goodness of your heart, could we work something out? I appreciate your feedback and any help you can offer. Sincerely, Susan Gladden

User's recommendation: take out the insurance.

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ID
#2155704 Review #2155704 is a subjective opinion of poster.
Product
Lg Electronics Cell Phone
Pros
  • Was ok till this problem
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Solved a problem with my Apple phone

The guys in the Moorpark ca store solved my problem with my Apple phone in about 20 minutes. I previously spent about 20 phone calls to Apple support and talked to at least 8 different Apple experts over a 3 month period and they couldnt solve it. I didnt mention the phone is 3 months old. Thanks again to the guys in Moorpark
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ID
#2062568 Review #2062568 is a subjective opinion of poster.
Location
Moorpark, California
Service
Verizon Wireless Customer Care

Help I received at a Verizon store in Riverhead NY

I want to compliment Kevin who worked today at the Verizon store at the traffic circle in Riverhead, NY. I am a senior who owns one of those flipper phones. I do not want a big smart phone, but do rely on my phone for staying in touch with my family or for emergencies when I am out and about. Well, my Verizon flipper was dead, but Kevin saw the problem, opened the back, jiggled the tiny battery, and voila, the phone was on. He did not try to sell my anything but did advise me about a possible upgrade with larger characters. With such a device, I would continue the prepaid plan I have now for my Verizon flipper. This message is to give a thumbs up to people like Kevin, kind, temperate, helpful, essential workers for seniors and technology.

User's recommendation: Shop Verizon if you can.

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ID
#2018845 Review #2018845 is a subjective opinion of poster.

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