Verizon Wireless Reviews

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Veterans discount

3.8
Still waiting for confermation of this veterans discounts. They promised 25.00 discount. I've been promised this since the day we signed up for Verizon phones
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ID
#3099073 Review #3099073 is a subjective opinion of poster.
Location
Dallas, Texas

Wait time

4.2
Waited 35 minutes to talk to a rep about a problem with my phone. When finally got thru rep fixed problem immediately. Whats with your response time. Have 6 phones with you, 3 still under factory warrenty

User's recommendation: Call early and get comfortable, long wait.

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#2969836 Review #2969836 is a subjective opinion of poster.
Location
Rochester, New York

To close an account

4.0
No complaint. I just wanted to closeout a line for a jet pack that I was not using. In no way pissed.
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#2964127 Review #2964127 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Did not get call back

3.8
Cant not reach real person. Call back did not happen. Super poor customer service. 004444****788765****755676****776665****777777****888766****667876****786555****5(56765**(**6((55((((****)hhhhjhttgjiuhggggggggggggggggggggggggufhfjfhghhggYyyytyttytgggyyyyhhhhhhhghhhhhhhhhhhhhhggggggggghghhhhhhhgggggggghgLkkkkkkkjhggggf

User's recommendation: Allow several hours for help if ever provided.

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#2954124 Review #2954124 is a subjective opinion of poster.
Preferred solution
Help

3.8
I have been a loyal customer with Verizon since 1990. Ive been very happy with customer service and tech support; both in person and on line. Recently, and no fault of the employees of the Verizon Wireless Authorized Store, I had an issue that made me rethink my long...
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ID
#2949188 Review #2949188 is a subjective opinion of poster.
Pros
  • Good coverage
Cons
  • Not flexible

Poor service can't talk to a live person

3.7
Wanted to get inter net service but could not get connected to alive person to ask questions. On hold now for over 20 minutes.
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#2929436 Review #2929436 is a subjective opinion of poster.
Location
Muskegon, Michigan

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Verified Reviewer New Reviewer

Poor customer service

3.8
Upon receiving text from Zachary, we visited store and were told we hadnt arrived within the 5 minute window. I explained we live 2 miles away, didnt help

User's recommendation: Change to T-Mobile.

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#2926895 Review #2926895 is a subjective opinion of poster.
Location
Bend, Oregon
Pros
  • Good coverage
Cons
  • Poor customer service
New Reviewer

Upgrade phone

4.1
I lost my phone I need to replace it I cannot use my phone at whatsoever at this time I need it replaced and I have the phone with them however I need to speak with a customer representative do you help me further my experience with Verizon. I have been a loyal customer for years my number is 474-629-****.Please help me in order to reach their process and I am trying for
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#2920667 Review #2920667 is a subjective opinion of poster.
Pros
  • Coverage pros are affiortsvbility
  • Unlimited talk & text
Loss
$300

My phone has a setting that says i cant make purchases from it. How do i remove that

4.4
I was having trouble with settings that I couldn't fix. Rose Ann was the agent who helped me, and she was delightful. It took over an hour to resolve the problem. She never became impatient and ultimately fixed it.

User's recommendation: I've been with Verizon for over 25 years and have never had a problem with service.

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#2919773 Review #2919773 is a subjective opinion of poster.
Location
Sacramento, California

Echo o

4.0
I still get an echo during calls using my phone. Normally I hear the echo when I'm using the phone speaker, but can get the same issue while using blue tooth connection with my car. I have tried adjusting the volume down on my phone and have had the other party do the same, trying to eliminate the echo. The volume adjustment helped somewhat, but has not eliminated the problem. Very Frustrating!
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#2879332 Review #2879332 is a subjective opinion of poster.
Location
Clearwater, Florida

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Verified Reviewer New Reviewer

4.2
I recently received a bill and found someone I don't know had opened a second line, and somehow become the "Account Manager", without -my -knowledge or permission, to make these account changes. I tried to close the account by going in person to my local Verizon store,...
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ID
#2864507 Review #2864507 is a subjective opinion of poster.
Pros
  • Payment plan options
Cons
  • Privacy breach
  • Difficulty filing claim for fraud onls
Loss
$200
Preferred solution
Full refund
New Reviewer

Trying to get them to refund auto drafts they have made to my bank since I dropped their wireless service.

3.6
Non user friendly access to their customer service support telephone number. Useless chat - keeps forcing me back to their website. After I finally located a customer service telephone number was placed on "eternal hold" with the usual *** hold music. I will probably dispute the two charges and let Verizon deal with it

User's recommendation: Great company for normal service, I had this account since July 1993 until porting the number to Charter Spectrum Business Mobile services. They have a local office to help with any difficulty.

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#2855294 Review #2855294 is a subjective opinion of poster.
Pros
  • Great nationwide and canada coverage
Cons
  • Very difficult to reach live customer service
Loss
$130
Preferred solution
Full refund

Because my voicemail is coming up as a Hospital number

3.8
Everything is working fine. The issue was corrected and as far as I know, my correct voicemail is working. Thank you
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#2853238 Review #2853238 is a subjective opinion of poster.
Location
New York, New York

Operation of phone

4.0
My LGQ10 android phone would not call out or receive calls. I went online to the LG website, chatted with someone in customer support and resolved the problem.

User's recommendation: Go directly to website of manufacturer to resolve your problem.

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#2843384 Review #2843384 is a subjective opinion of poster.
Location
Salinas, California
New Reviewer

My account was hacked

4.0
Someone took over my phone account and now I cant do anything with it I cant make or receive calls or text messages and now someone have activated my account to a different phone
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ID
#2842589 Review #2842589 is a subjective opinion of poster.
Loss
$55
Preferred solution
Full refund

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