New Reviewer

I requested to have my due date changed after paying my bill after that they sent me 2 notices saying my bill was past due and did not change my due date. I’ve been with this co. over 20 yrs. and

2.5
Recently theyre service has gone downhill on top of the additional charges they add on and complicated phone monologue with their computer you must go through before getting a live person. Honestly this wouldnt be my first choice.

User's recommendation: Do not go auto pay you’ll be sorry.

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#3721592 Review #3721592 is a subjective opinion of poster.
Location
Danville, California
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Completely blindsided by my provider of many years. Verizon is ghosting me for no reason. Please cancel my account IMMEDIATELY. Thank you

2.9
Really? Why now? You havent cared about me for the past several weeks. Please cancel my 15+ great relationship with your company. Im going landline Happy

User's recommendation: Take control of your life back!!!! Stand up and refuse to be stalked by the government and, more importantly, everyone!!!!!! Don’t let technological means brainwash you!!!

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#3711159 Review #3711159 is a subjective opinion of poster.
Pros
  • Was the best
  • Were a good company to do business with
Cons
  • Fraudulent loyalty claims
  • Not able to speak to a supervisor
  • Have no interest in my opinion
Preferred solution
I would like to be released from cell phone service, please.

2.6
VERIZON has announced those of us on existing plans will notice a $12.00 increase on our bills not including another $1.35 per line as a service charge. It's this or move to one of their pricier "unlimited" plans. Living in central Florida, Poinciana, we've never had...
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#3697341 Review #3697341 is a subjective opinion of poster.
Location
Kissimmee, Florida

2.7
Getting to speak with a live person like going to *** and Back. Finally spoke with polite individual and gave info regarding possible phone scam. Call disconnect during transfer to fraud department, no call back. Had to go through entire call process again, including...
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#3696225 Review #3696225 is a subjective opinion of poster.
Location
Lynchburg, Virginia
New Reviewer

Update billing information

2.6
The website links weren't working. My credit card had been cancelled and a new one sent to me because of fraud. My Verizon account was attached to the old card. I did NOT receive any notice that the old card wasn't working for them. They just disconnected my account. With the website not working correctly, I had a very difficult time updating the account with my new card information since I could NOT call them. I finally found and old text message and using my home wireless, I was able to make the change that way. Very disappointing!
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#3677082 Review #3677082 is a subjective opinion of poster.
Location
Wasilla, Alaska
New Reviewer

Technical support

2.7
Im going to att. I can never understand your CS, Im always disconnected, Your CS never sends me to the right number, Your phone are *** Im done
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#3629945 Review #3629945 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
I’m leaving, idc about free products I want service

Bad phone system

3.3
First off when I called through the first three times got disconnected I finally waited and waited and someone finally got on and this is a business account they went through the problem with my Wi-Fi and my phone not working properly drop calls cracking voice repetitive in one area of my house which I never had the problem in the past 20 years I waited forever in line after 15 minutes I hung up nobody called me back I could not stay on line holding for the technical the second technical person

User's recommendation: Just frustrating nothing they could do.

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#3627737 Review #3627737 is a subjective opinion of poster.
Location
Greenlawn, New York
New Reviewer

Paid bill. Keep getting billed for more.

3.2
Switched phone service paid my bill completely with Verizon and Im still getting billed for my phone which I dont have anymore.

User's recommendation: Be careful and completely understand what you’re doing with Verizon.

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#3616755 Review #3616755 is a subjective opinion of poster.
Location
Walker, Minnesota
Preferred solution
Left alone and not getting billed for something I don’t have

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Verified Reviewer New Reviewer

Expect a refund for closed account

2.5
Waiting on refund for at least 7 months. I read somewhere that a refund of my money would take affect after 6 months. I'm still waiting for the money to hit my bank account.

User's recommendation: If you have patience and money, the value is there.

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#3615937 Review #3615937 is a subjective opinion of poster.
Location
Chicopee, Massachusetts
Pros
  • This is frigging rediculous
Cons
  • At this point everything
Loss
$65
Preferred solution
Full refund
New Reviewer

I am getting multiple fund raising texts from politicians. How do I block them

2.6
None of the listed customer service numbers were answered. Chat system did not function. 10 years ago customer service was excellent. Today they do not want customer interaction. When will tech companies learn there is a lot more to keeping customers than their software and hardware. Is there anybody there Verizon?

User's recommendation: Get a second opinion.

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#3585137 Review #3585137 is a subjective opinion of poster.
Location
Daytona Beach, Florida
Pros
  • Wireless service works well
Cons
  • No one oversees a customer
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

As I am using one handset I never received the another one but the company is charging for two device inspite I am using only one device don’t know how they add second device I lodged many complaints

2.6
I asked the executive kindly verify where the second device has been delivered and on which address who has been recieved and by which courier whats the imei but till no update and unusually charging in my account for two device. This is rediculus

User's recommendation: Customer service is very bad keep on hold like for two to three hrs.

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#3584950 Review #3584950 is a subjective opinion of poster.
Product
Apple Cell Phone
Pros
  • Seem to have better coverage than most providers
  • Same bill amount monthly app
Cons
  • Custotmer service
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

Reconnect my service

2.7
I cant reconnect at all and customer service never answers the automation is evasive and always says try back later its been two weeks of trying to reconnect and I cannot get my account unsuspended it makes me mad I paid for more gigs of data and the month expired before I could use any of it

User's recommendation: Make it clear if you experience this run around you want compensation.

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#3578729 Review #3578729 is a subjective opinion of poster.
Service
Verizon Customer Care
Pros
  • Good phone service
Cons
  • Customer service stinks
Loss
$100
Preferred solution
Let the company propose a solution

As a handicapped senior citizen I need to speak to himans..not digital sign ins or chaos with logi s passwords etc. I am calling from mine and that should be secure enough to tell you to drop subscri

2.6
I do not want these additional services added. I never requested the "free" subscription for a month and then you have the audacity to boll $+9.95 a month if not canceled. In addition. Just try to cancel using your digital service. Log ins, chats that go nowhere etc. Pay people to a swer phones ateast for senior citizens ; handicapped!!!

User's recommendation: If you value custo.er service or need it from a human phone call do not use Verizon. Hours spent trying to address issues several times lately.

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#3557305 Review #3557305 is a subjective opinion of poster.
Location
Laurelton, New Jersey

Bill of 25 cents

2.6
I switched to another carrier two months ago. I had an overpayment on my account so Verizon sent the refund in the form of a Visa card. Last week I received a bill for 25 cents. I tried paying online and Im a store. Couldnt pay that way. Finally spoke to a person who could take my payment but couldnt take less than a dollar. Ridiculous!

User's recommendation: Make sure the refund amount is correct.

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#3529713 Review #3529713 is a subjective opinion of poster.
Location
Mount Angel, Oregon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Make a payment

3.0
I'm always having dropped calls or my phone won't let me make calls. Why do I have to make 100 symbols?
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#3524608 Review #3524608 is a subjective opinion of poster.
Location
Joliet, Illinois

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