New Reviewer

Billing

2.5
Inconsistency of information and lack of follow through resulting in having to call month after month getting a different rep each time who assured that what was agreed upon will be actuoned only to have the issue remain unresolved and compounded by the in7put of doffetentcrepresentatives who verify that prior reps or action was not properly processed. Very time consuming and frustrating.hopefully next months bill will reflect all agreements.

User's recommendation: Prepare to talk with reps in the Phillip ones with limited access to informationz.

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#4469308 Review #4469308 is a subjective opinion of poster.
Pros
  • Found coverage
Cons
  • Customer service frustrations
Loss
$100
Preferred solution
Follow through on agreements and customer service reps within the US who speak English as their first language.

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Verified Reviewer New Reviewer

Very rude operater

2.8
He answered the phone and I could not hear what he said and when I told him I can't hear you he asked me very sternly and hateful what is yr name ??? Then he apologized for being rude

User's recommendation: male sure they can hear you.

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#4390181 Review #4390181 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

Took 3 days to transfer to Consumer cellular

3.3
First of all it takes an hour to reach a live person and two men disconnected our call. Yes the third day I was angry. People don't speak English and just incompetent people. So happy to leave verizon

User's recommendation: Never after my experience.

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#4389967 Review #4389967 is a subjective opinion of poster.
Location
Baliwag, Central Luzon
Pros
  • Mone
Cons
  • No call backs
Preferred solution
Apology

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Verified Reviewer Junior Reviewer

Customer Service is lacking knowledge

2.5