Verizon Wireless Reviews

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Verizon Wireless - The treatment from customer service
Verizon Wireless - The treatment from customer service
Verizon Wireless - The treatment from customer service
Verizon Wireless - The treatment from customer service
Purchased two new iPhone 13 pros and had one come defective. Online customer service stated they processed a return and that I would have one sent to me and I would ship back my defective device. After multiple contacts to support saying the order is being processed...
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ID
#3081846 Review #3081846 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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This phone has problems connecting to internet or cellular data a lot of the time. It does not matter if I'm under my home Wi-Fi, or out and about. It does not matter what state I am in. Today, when I try to open up a some links for email, it gives me a message,...
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ID
#3063747 Review #3063747 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$500
Preferred solution
Let the company propose a solution
Been working with Verizon regarding my 2020 SE iPhone. Talked with several tech people trying to help me, finally referred me to the elite tech area. Heather did an a excellent job trying to diagnose the problem, Also running several tests on my phone, nothing really...
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#3025503 Review #3025503 is a subjective opinion of poster.
Location
Bradenton, Florida

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I ordered a new phone from Verizon. I called them a half hour later to cancel, they said it was to late. When the phone arrived I I ask for and was sent a return label. The phone was sent via FedEx, the label they sent was ups which I did not read. I took the package...
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ID
#3024363 Review #3024363 is a subjective opinion of poster.
Pros
  • Reps seem to be very nice and promise things
  • One person will make a pe
Preferred solution
I would like their promise kept and that charge removed from my credit report

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As of my last review I was contacted the very next day by their privacy office and they sword up and down that I would be contacted by the Verizon wireless customer service dept. It is now 5 days later Andi have as of yet not been contacted by anyone at all from...
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ID
#3021052 Review #3021052 is a subjective opinion of poster.
Preferred solution
Just the simple code to get them to release my phone so I can start my service with q-link before it stops being active due to lack of activation and use. This is ridiculousness

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Bad customer service

I just need to close my account with them but I can no longer get into my account. I switched to another company because they overcharged us continuously. Our phones were switched but I forgot about a tablet that we had. I need to get it off, don't even know where it is. I can't get a real person to help me. I just paid the bill for this but still can't get a human. Horrible customer service and overcharging. RR

User's recommendation: Run away.

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ID
#3020814 Review #3020814 is a subjective opinion of poster.
Location
Herndon, Pennsylvania

I want to set up hotspot

How you are treating people during this pandemic pay you $100 you cut my phone off two weeks later didnt say nothing I turn my phone back or you want to charge me $100 for each line deposit thats *** this time day and age soon as I pay off my phone and my iPad Im gone and I will never come back to Verizon again

User's recommendation: Say no to Verizon they don’t care about you ladies want your money.

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ID
#3017737 Review #3017737 is a subjective opinion of poster.
Location
Akron, Ohio
New Reviewer

Sim card locked need puk code

A pissed customer service policy?!! Just wow. And now I have to write a min of 100 words?! What am I 12? Heres the rest: djdhfhh DiDi sizi redux DiDi fur sheds Dushanbe d she d silks djsysheir dishs d d d g. Skidded f Sachs shrug hd bdhcyr hdh dnfjfh. I h h h. Dnsowwlw aozgcjr skxhft
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ID
#3000599 Review #3000599 is a subjective opinion of poster.
Location
Fort Myers, Florida

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I purchased a wireless charger on Sept 24, 2021, it did not work, of course I wanted to return it. After waiting over an hour to return the product, Eric called me a Lair, stating I did not purchase the item from Verizon. After trying to get Eric to accept the return,...
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ID
#2990789 Review #2990789 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Apology
New Reviewer

About Internet service

Can't talk to anyone about my order for internet service. I don't do business with a company who doesn't answer their phones!
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ID
#2982913 Review #2982913 is a subjective opinion of poster.
Preferred solution
Talk to anyone in customer service

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New Reviewer

20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone

Verizon Wireless - 20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone
Verizon Wireless - 20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone
Verizon Wireless - 20 years of paying my bill in time every month literally meanz NOTHING Network pin on a 2nd personal phone
My main phone line gas been a $40 monthly service for 20 years, I purchased a Verizon issued Motorola that I have a SIM for thru TMobile.vsince I wasn't running my second personal phone through them I get 57 minutes on hold just to be told NO!

User's recommendation: Decline all device protection/ insurance that Verizon offers because it's literally a waste of money.

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ID
#2982782 Review #2982782 is a subjective opinion of poster.
Loss
$86
Preferred solution
Exchange this unlockable Verizon Motorola for any unlocked smart phone or apply a few months of prepaid unlimited service to the Verizon Motorola so my 2nd line is open and you keep my business past the 20 years i up to this moment have given you
New Reviewer

Unable to talk to a person because internet not working

How is it possible to get my problem resolved when I cannot speak with someone. Cant chat because of no internet over the phone!!!
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ID
#2981045 Review #2981045 is a subjective opinion of poster.
Location
Bradenton, Florida

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Verified Reviewer
New Reviewer

Nonexistent customer support

I have been with this company for 18 years. For the first 10, they were the best. Then everything changed. Customer support went to zero, they charge you for EVERYTHING. You can't get ANYONE on the phone. I am currently passing the 1 hour on hold for an agent(approx. wait time 8 minutes). This happens EVERY TIME I call. Most of the time, you wait FOREVER, then the system hangs up on you. I have had it, I am going to another carrier TODAY!!!

User's recommendation: DO NOT CHOOSE VERIZON, unless you have a LOT of free time and very deep pockets.

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ID
#2980678 Review #2980678 is a subjective opinion of poster.
Cons
  • Useless customer support
Loss
$2000
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

On hold too long. I wanted to talk to somebody about switching to Verizon, but trying to get a hold of somebody doesn’t seem to be an easy task. Not something I wanna deal with

Waited on hold. I was interested in switching from AT&T to Verizon. However, it takes too long to contact Verizon. There should not be such a long hold times! I will probably stay with AT&T, even though Im not that happy with them

User's recommendation: Contact a different carrier. Verizon customer service is not user-friendly.

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ID
#2973463 Review #2973463 is a subjective opinion of poster.
Preferred solution
I would like to switch, with a deal better than what I’m getting with AT&T. Also, a number where I can talk contact Verizon easily without long wait time
New Reviewer

It sucks

I have a payment due. It did not go through. I have a new card. I got transferred and it didn't help because the info didn't go through. There is help. They want to change my dollar amount. I like my plan. I am seriously thinking of changing my provider.

User's recommendation: Change to another provider.

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ID
#2969206 Review #2969206 is a subjective opinion of poster.
Pros
  • This is frigging rediculous
Cons
  • Customer service
Preferred solution
Let the company propose a solution

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