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Resolved
4.3
Details

Update by user Sep 17

I posted on Verizon on Facebook and sent it as a message also. I was contacted within minutes by Ebony from Verizon. She checked into it for me and within 2 hours she had credited my account for the first rebate and if second one doesn’t go through on the 9/21/19 she...

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Review
#1656501 Review #1656501 is a subjective opinion of poster.
Service
Verizon Wireless Rebate
Pros
  • Signal service is good
Cons
  • False information and inaccurate information on rebates
  • New xr given with an old sim card that failed in 5 weeks
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
I want the rebates promised to me and my husband.
Tags
  • Verizon Rebate Problems
Resolved

Update by user Sep 12

Verizon Wireless finally got my husband's phone switched to my account!

Original review posted by user Sep 11

I have been with Verizon Wireless for almost 20 years. I have never experienced this kind of headache over the last 3 weeks. my husband is also with Verizon Wireless we are trying to get his number...
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1 comment
Angela26
#1746232

After being on the phone for 2 hours with Verizon I was transferred to the supervisor of the IT department. Her name was Lisa!

She told me that she had no way of contacting any of her IT employees because they were on the back end of the department. She had no idea when this issue would he resolved and then stated she was going round and round with me and I was basically wasting her time and told me to have a good day and hung up the phone!!!

Review
#1651148 Review #1651148 is a subjective opinion of poster.
Service
Verizon Wireless Service Transfer
Pros
  • Good coverage
Cons
  • How i am being treated
  • No problem resolution
  • Bad customer support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Verizon Customer Service
Resolved
1.1
Details

Update by user Jun 15

Someone from verizon wireless was able to correct the problems and let me access my account whenever I like.

Original review posted by user May 15

I would give a 0 stars review if possible. They promised 7GB free data with data only plan prepaid autopay. Never got the 7GB data. Chatted to complain & they...
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Review
#1535079 Review #1535079 is a subjective opinion of poster.
Service
Verizon Wireless Phone Plan
Cons
  • Cant contact company
  • Cant access account
  • Vzw will not allow phone calls or chat unless using their phone
Reason of review
unfriendly user interface unable to access account
Loss
$150
Preferred solution
Get me access to my account or cancel the service & remove my credit card.
Resolved
2.9
Details
I have been a Verizon customer for over 10 years and they just gave me a reason to leave. I recently traded in my Galaxy S5 which was "appraised" at $572 for a Galaxy S7. Today, I got an email indicating the credit to my account was a measly $57...I got robbed!!!!! I...
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4 comments
LadyScot
#1276902

And when you contacted Verizon about this issue they said...........

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Review
#997038 Review #997038 is a subjective opinion of poster.
Service
Verizon Wireless Samsung Cell Phone Trade-in
Pros
  • Coverage area
Cons
  • Trade-in scam
Reason of review
Pricing issue
Loss
$515
Preferred solution
Account Credit
Resolved

Resolved: Verizon Wireless - Mobile Phone Service Review

I'm disgusted with organized verizon mob - service if you want to call it this way I get a bill way higher amount then normal which is around $100.-$108. ,,Then next month comes and I get a statement in a mail showing the amount $0.00 dollars that I have to pay , so I'm thinking that I over paid from previous month and guess what I log in to my verizon to check for data usage and I find out that my bill again $168.00 " what is going on""""""??? I'm sick and tired playing All this games I'm going to dump them like bad habit!!!!!
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Review
#948813 Review #948813 is a subjective opinion of poster.
Service
Verizon Wireless Mobile Phone Service
Reason of review
Pricing issue
Resolved

Resolved: Verizon Wireless in Arizona - It works when no one else does, for me.

4.5
Details
A couple of years ago someone "accidentally" cut into a fiberoptic cable between Phoenix and the Northern part of the state of Arizona. This killed ALL phone, internet, 911 service to the upper portion of the state for more than 6 hours. A lot can happen in 6 hours. After researching it, it seems only Verizon (and Verizon Wireless) were still working when this occurred. I also found, in the small town in which I live, that any movement more than a mile from the main highway effectively ended all cell phone service. Verizon Wireless, however, offers a reasonably priced and simple cell phone ($13-$20 depending on seller) and a modest (see: REASONABLE) fee for those of us that actually use a phone as a phone and not a security blanket ($15 mo). This simple phone works INSIDE my home, two miles from the highway. Now I no longer have to join my neighbors out in their yards trying to "get a signal".
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Review
#900279 Review #900279 is a subjective opinion of poster.
Resolved
4.1
Details
I was told by 4 different employees of verizon wireless that I would not lose my unlimited bandwith plan by upgrading my phone. When I finally went for it I followed the last instructions I was given. To buy the new phone under a 2 year plan, then not to use the new...
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Review
#866724 Review #866724 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2400
Preferred solution
To take steps to cause VZW to lose as much business as possible for the rest of my life. Unless you are rolling back my plan don't contact me.
Tags
  • Unlimited Data Plan Scam
Resolved
1.0
Details

Update by user Feb 09, 2016

Verizon Executive Office contacted me and gave me several months credit to resolve problem

Original review posted by user Feb 09, 2016

About 3.5 weeks ago I switched from an iPhone to a Samsung S5. Before I did I first called Verizon and asked if I would lose my saved messages or my texts. They said there would...
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Review
#786526 Review #786526 is a subjective opinion of poster.
Cons
  • Long waits wrong advice working w incompetent tech people
Reason of review
Poor customer service
Preferred solution
I want out of my contract I have invested too much time and energy and am not interested in working with incompetent technical support and upgrades that cause problems
Resolved
2.8
Details

Update by user Feb 11, 2016

Not resolved. I just paid the 450 out of my pocket and I am saying the *** with Verizon.

Original review posted by user Jan 31, 2016

I switched to Sprint and went into a local Verizon to pay my final bill/contract because Sprint bought out my contract. This place told me the amount for my final bill/contract was...
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1 comment
Anonymous
#1105266

I agree with this writer, I hate them as well. My advice to others is to stay away from Verizon.

Review
#781245 Review #781245 is a subjective opinion of poster.
Pros
  • You are a bunch of overcharging crooks
Cons
  • Over charges
  • Online chat useless
  • No resolution to problem
Reason of review
Poor customer service
Loss
$450
Preferred solution
Account to just be settled for me being lied too!

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Products and Services Reviews

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Resolved

Update by user Aug 31, 2015

March 25 2015 filed suit in Small Claims Court. My costs $ 95.00.

August 26 Verizon calls and settles out of court for $ 500.00. Moral of this story: Don't let big business walk all over you.

Original review posted by user Mar 19, 2015

I have had a Verizon phone for 10 to 12 years. It was a basic phone for making...
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Review
#610238 Review #610238 is a subjective opinion of poster.
Pros
  • Coverage area
Cons
  • Ignorant customer service people
Reason of review
Poor customer service
Loss
$157
Preferred solution
Full refund