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Beware, This could happen to you! I have contacted several customer service representatives at Verizon and can't seem to get anyone to fix the ridiculous situation. Here is the story: My smart phone was not working properly, I took it to the local store, they ordered...
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82 comments
Anonymous
#1744919

same thing here. I really hate verizon.

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Review
#303386 Review #303386 is a subjective opinion of poster.
Loss
$449
1.1
Details
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Where should I start? Verizon Wireless are professional scam artists, and they have tried their best to ruin my credit. I will not let them win!! The absolute worst company that I have ever dealt with in my entire life. Be very careful, they will sneak fees in on you,...
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1 comment
Anonymous
#1766369

You need to get out as soon as you can. I have four phones through att and my bill is less that $400.

Review
#1687845 Review #1687845 is a subjective opinion of poster.
Service
Verizon Wireless Phone Plan
Pros
  • Customer service rep
Cons
  • Being stolen from
  • Billing deception
  • Hidden fee dont respect there customers
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Price reduction
Tags
  • unscrupulous billing
  • Verizon Wireless Ripoff
  • Bad Business People
  • Good News bad News
Resolved
4.3
Details

Update by user Sep 17

I posted on Verizon on Facebook and sent it as a message also. I was contacted within minutes by Ebony from Verizon. She checked into it for me and within 2 hours she had credited my account for the first rebate and if second one doesn’t go through on the 9/21/19 she...

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Review
#1656501 Review #1656501 is a subjective opinion of poster.
Service
Verizon Wireless Rebate
Pros
  • Signal service is good
Cons
  • False information and inaccurate information on rebates
  • New xr given with an old sim card that failed in 5 weeks
Reason of review
Not as described/ advertised
Loss
$350
Preferred solution
I want the rebates promised to me and my husband.
Tags
  • Verizon Rebate Problems
1.0
Details

Update by user Oct 26

received a letter from 9/30/2019 Georgia Department of Law and Verizon Wireless Executive Relations had 10 days to follow up with both GDOL and I and never heard from them...I even gave Verizon more time and wrote back to Georgia Department of Law and told them........

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Review
#1659957 Review #1659957 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Pros
  • You are a bunch of overcharging crooks
  • Still looking for something to like about verizon
Cons
  • No help with my problem
  • Poor attitude of manager
Reason of review
Poor customer service
Preferred solution
want this person caught and arrested for fraud
Tags
  • Verizon Deceptive Sales Practices
1.9
Details
We came in yesterday to switch back to Verizon from T Mobile. We went to T Mobile for their better cost, and for BOGO promo on the Note 10. I *loved* Tmobile. They were very nice, process was very quick and easy. Sadly, we were not able to get adequate coverage on the...
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Review
#1664399 Review #1664399 is a subjective opinion of poster.
Service
Verizon Wireless Service Transfer
Pros
  • Service quality and reliability
  • Coverage
Cons
  • Long wait times
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Price reduction
Resolved

Update by user Sep 12

Verizon Wireless finally got my husband's phone switched to my account!

Original review posted by user Sep 11

I have been with Verizon Wireless for almost 20 years. I have never experienced this kind of headache over the last 3 weeks. my husband is also with Verizon Wireless we are trying to get his number...
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1 comment
Angela26
#1746232

After being on the phone for 2 hours with Verizon I was transferred to the supervisor of the IT department. Her name was Lisa!

She told me that she had no way of contacting any of her IT employees because they were on the back end of the department. She had no idea when this issue would he resolved and then stated she was going round and round with me and I was basically wasting her time and told me to have a good day and hung up the phone!!!

Review
#1651148 Review #1651148 is a subjective opinion of poster.
Service
Verizon Wireless Service Transfer
Pros
  • Good coverage
Cons
  • How i am being treated
  • No problem resolution
  • Bad customer support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bad Verizon Customer Service
1.0
Details
You would think that a company who activiates phone daily would know what they are doing but guess what - THEY DONT. I have been dealing with activating my phones for almost 10 hours. 10 Hours that I will never get back - while I wait so that I'm by new phones for when...
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Review
#1672536 Review #1672536 is a subjective opinion of poster.
Cons
  • False promise
  • Long wait period
  • Poor customer service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • liars
  • dishonest
  • ripe off
  • Get Your Crap Together
  • Wish I Never Switched Carrier

Verizon Wireless - Worst Customer service EVER!!!

1.3
Details
I spent a total in one day of 8 hours and 33 mins on the phone with Verizon, getting bounced around from one Rep to another Rep trying to get a replacement phone. At the end of the day,9 :45 PM i was able to have them send me one out which now is going to take 3 days, 3 days without a phone and 1 full day of being on a computer speak to them, thank you google hang outs. Verizon hands down is the worst when it comes to customer services.
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Review
#1684608 Review #1684608 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Oct 23

2 months later and no refund from Verizon prepaid wireless.I had to dispute charge with credit card and send them documented by date and time, who I spoke to proof.Sent documented notes.Bait and switch, terrible customer service company.DO NOT USE VERIZON WIRELESS

Original review posted by user Sep 23

...
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Review
#1661562 Review #1661562 is a subjective opinion of poster.
Cons
  • Poor customer service and worst phobe service ever
  • Did not take care of their mistake
Reason of review
Poor customer service
Loss
$354
Preferred solution
Full refund
Tags
  • Verizon Wireless Bad Service

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Products and Services Reviews

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Verizon Wireless - Time to SWITCH

1.3
Details
I rely only on my Verizon wireless phone and I do live in an area with very marginal signal from Verizon although it’s the best we have. My network extender failed, so no phone service. After 4 long (1 to 2 hours each) chat sessions I’m nowhere with a replacement. Each chat assured me it was being sent, gave me order numbers, but turns out it has not shipped. This issue has been a total waste of a lot of my time, left me with no phone service and been very discouraging for a company I’ve been doing business with since it was known as Bell Atlantic almost 50 years ago. Seems like it is time to switch to another carrier but are any of them any better?
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Review
#1670924 Review #1670924 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Pros
  • Giant company or is that a con
Reason of review
Poor customer service
Loss
$250
Preferred solution
Switch wireless carriers
Tags
  • Chat Service Can t Be Trusted