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1.1
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Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Where should I start? Verizon Wireless are professional scam artists, and they have tried their best to ruin my credit. I will not let them win!! The absolute worst company that I have ever dealt with in my entire life. Be very careful, they will sneak fees in on you,...
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1 comment
Anonymous
#1766369

You need to get out as soon as you can. I have four phones through att and my bill is less that $400.

Review
#1687845 Review #1687845 is a subjective opinion of poster.
Service
Verizon Wireless Phone Plan
Pros
  • Customer service rep
Cons
  • Being stolen from
  • Billing deception
  • Useless customer service people
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Price reduction
Tags
  • unscrupulous billing
  • Verizon Wireless Ripoff
  • Bad Business People
  • Good News bad News
Verizon Wireless - Don't count on them if you are stranded on the side of the road.
Last night we were 33 miles from home on Hwy 92 in Nebraska between 2 small towns (two major cities within 30 miles of where we were). We had a flat tire on our motorcycle. We contacted Verizon Roadside to arrange for a tow truck. We were not concerned about the extra...
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Review
#1549261 Review #1549261 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Cons
  • No updates
  • Service never provided
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • verizonstillwaitingforatowtruck
  • verizonhomealivenothankstoyou
1.0
Details
Another Verizon Wireless horror story
Long time VZW customer. Ordered an upgrade to my Samsung Galaxy online on 10/9, finally, because my old phone died. Wanted it delivered to work because I am always in the office. Couldn't change my address of record online, because they want a confirmation via text....
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Review
#1388089 Review #1388089 is a subjective opinion of poster.
Service
Verizon Wireless Samsung Electronics Cell Phone Upgrade
Pros
  • Still looking for something to like about verizon
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$959
Preferred solution
Full refund
Dirty Retail Verizon Wireless Store
The bottle pictured has been in front of this store location for 23 days. You would think that at least one employee would take a moment to throw it in the trash, but yet it remains there. How can this be acceptable? There should be an option to the number of words...
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Review
#1166058 Review #1166058 is a subjective opinion of poster.
Service
Verizon Wireless Sanitary Conditions
Cons
  • Cleanliness
Reason of review
Poor customer service
Preferred solution
Clean up a bit.
1.6
Details
Verizon Wireless - STOP...... DON'T PURCHASE!!!
Verizon Wireless - STOP...... DON'T PURCHASE!!!
For the second time in a row using this service it has been a night mare. Why does it take 3 hours to get to me for a tire change??? First time it was 5 hours for my 17 yr old to get a jump!!! Each time I got a call /text stating the job has been completed... ***, they...
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Review
#1165974 Review #1165974 is a subjective opinion of poster.
Product
Verizon Wireless Roadside Assistance
Reason of review
Poor customer service

Verizon Wireless - My smart reward program

2.4
Details
Verizon Wireless - My smart reward program
Verizon Wireless - My smart reward program
I currently have about 77000 points and I can’t access my reward or redeem it. Pior to Augs 2017 I have already had in my account 7,000 pts. and place 3,000 pts already in cart for 3 coupons 2 For GNC and 1 Vitamin Shoppe And I can’t redeem it cause Verizon didn’t fix the problem since August 2017 . The rep said on Augs they will merger the points that I already accrued and my current pts .. They keep giving me the run around instead of fixing the problem or calling the IT to reopen my account! I already had an account and activated it a long time ago .
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Review
#1118117 Review #1118117 is a subjective opinion of poster.
Service
Verizon Wireless Rewards Program
Reason of review
Damaged or defective
2.1
Details
Verizon Wireless - Verizonwirelessons
Thank you for that information. As you have not been able to offer me a resolution, only trouble tickets and delays, I have asked AMERICAN Express to debit the amount owed from Verizon. Because Verizon made misrepresentations to me on multiple occasions, assuring me I...
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1 comment
Anonymous
#1356693

I had the same problem, #verizonwirelesson learned the hard way.

Review
#1076412 Review #1076412 is a subjective opinion of poster.
Service
Verizon Wireless Cell Phone Replacement
Reason of review
Pricing issue
Verizon Wireless - 5 Months to request a return label! Are you serious?
From Jan 2016-Jan 2017 I couldn't figure out why out of 8 years did my bill go from being normal to being about $600-$1200 a month! I finally reached out to an executive because I knew something wasn't right. I was having issues with credit cards being opened in my...
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2 comments
Anonymous
#1362180

Please try using correct punctuation and grammar. Your review was very difficult to read.

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Review
#1060703 Review #1060703 is a subjective opinion of poster.
Service
Verizon Wireless Cell Phone Replacement
Reason of review
Poor customer service
Preferred solution
Full refund
Verizon Wireless - Verizon really let me down

Update by user May 21, 2017

Here's the big kicker too. For 6 weeks, everything was great as I stated.

4G, unlimited. We were averaging about 2.5 to 3 gigs a day.

Now, when I switched back to the 50 gig plan, all of a sudden it had us using 6 gigs a day. Of course, it wasn't "their fault" and must...

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2 comments
Anonymous
#1331866

We had the same thing happen to us. In fact, your situation is almost identical to ours.

I made it very clear when I bought the unlimited plan that I needed to be able to rely on fast internet due to my work as a closed-captioner. The sales rep assured me that I would have the fasted possible service and unlimited. He even high-fived me. You can imagine my shock when I got the text that my service was going to slow down.

When we went in and confronted the sales person about the "slow down" of service after 10 gigs, his only resolution was to return the system and go somewhere else. Oh, and he said "I understand" a lot, which is evidently the new way of dealing with dissatisfied customers. We are now considering going to the FCC for Verizon misrepresenting their unlimited data plan.

You just go to the FCC website and fill out the complaint form and they deal with the company directly. Evidently, nobody likes to get a call from the FCC.

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Review
#1049761 Review #1049761 is a subjective opinion of poster.
Service
Verizon Wireless Internet Service
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Products and Services Reviews

Compare Verizon Wireless to

ATT
ATT
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1.3
Details
Verizon Wireless - Cheating
Verizon Wireless - Cheating

Update by user Apr 08, 2017

I went to Wireless Center of Costco on March 5, 2017 and T-Mobile had 7 days promotion: 2 lines $100, 3rd line free, and additional each line $20. My family has 5 lines, Wireless Center of Costco has very good business because T-Mobile promotion. So they don't have...

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Review
#1031504 Review #1031504 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Cons
  • Hours of my time to resolve your fraudulent activity
  • Donot keep their promise and agreement
Reason of review
Pricing issue
Loss
$2400
Preferred solution
Price reduction