Verizon Wireless Reviews

Show reviews that mention
phone service customer service customer bill account store number phones plan
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Explore video interviews
I have been trying for 2 months to replace my 4 year old Pixel cell phone. 1st of, I suddenly couldn't access the MyVerizon. App I have been using for 10 years. So I went to the Verizon store (Which is in another city) only to be told it would be a 2 hour wait. So I...
View full review
View full review
Featured
ID
#2698812 Review #2698812 is a subjective opinion of poster.
Location
Florence, Alabama
Pros
  • Good cove
  • Ra ge
Cons
  • Lousy service
Preferred solution
Let the company propose a solution
Most helpful review
Beware, This could happen to you! I have contacted several customer service representatives at Verizon and can't seem to get anyone to fix the ridiculous situation. Here is the story: My smart phone was not working properly, I took it to the local store, they ordered...
View full review
View full review
90 comments
#1940814

my phone was closed 8/10/20 yet I have been billed ever since...

View more comments
ID
#303386 Review #303386 is a subjective opinion of poster.
Location
Great Bend, Kansas
Loss
$449
New Reviewer

The plan we signed up for has never been the existing plan. Getting overcharged for plans, changing our plan without consent. Being dropped by agents during chats after 45 mins.

Being overcharged, initial DO MORE PLAN getting changed without consent (we don't know what plan we were changed to). Our bill has been very high from the original signing plan. Apparently, our plan was changed without our knowledge or consent to bring price down? The original plan we signed up under should have reflected the original price ($157.67) which was a lot less than what we were charged ($189.52, $189.77).

User's recommendation: Stay vigilant.

View full review
ID
#2909287 Review #2909287 is a subjective opinion of poster.
Loss
$1
Preferred solution
Let the company propose a solution
New Reviewer

My bill should not be this high

Went to Verizon on the 9/17 to cancel sales but this didnt do any good they still charged me for the sales out of my checking on the 9/24 all Verizon thinks about is money. Come on with in a week and they could not. Cancel the sales.

User's recommendation: Go to another phone company.

View full review
ID
#2909039 Review #2909039 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$75
Preferred solution
Full refund
New Reviewer

Item lost in store-was it found? Cannot get through to store by phone

I believe I lost my hearing aid on the store. I simply need to speak to a human being at the location in question. This seems to be impossible.

User's recommendation: Choose a different phone carrier or insist on a workable phone number with an extension when you are in the store setting up your account.

View full review
ID
#2906707 Review #2906707 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Never talked to any one

I have questions on my bill and I want to talk with a person. Please some customers service help I dont understand my bill raised twenty dollars

User's recommendation: Help please.

View full review
ID
#2906237 Review #2906237 is a subjective opinion of poster.
Cons
  • Verizon up
  • Getting thru to talk to agent
  • Need help and no response
Loss
$20
Preferred solution
Price reduction
New Reviewer

Because of how POOR the customer service is

This is the second month in a row that I tried to log in and pay my bill. I can get no help, it keeps saying my password or User is incorrect. Now I have used this site for years to pay my bill every month and now all of a sudden it is incorrect. Try calling with a problem, you will either wait till until you are so tired of listening to their CRAP music that you hang up. You can't chat it tells you tou i O

User's recommendation: If you do not want or need customers offer them something to go away.

View full review
ID
#2905460 Review #2905460 is a subjective opinion of poster.
Cons
  • Never can reach anyone
Preferred solution
GET ME THE ASSISTANCE I REQUESTED

Poor customer service

Poor customer service along with very unprofessional customer service reps (one in particular, named Brittney). Didn't honor the discounts I applied for. Doubled bill. Technical support is atrocious, they dance around the problem without any type of solutions. No callbacks to do a follow-up. Blame other companies (Apple, Samsung, etc.) for their spotty serviced.

User's recommendation: PLEASE don't use this service provider.

View full review
ID
#2904464 Review #2904464 is a subjective opinion of poster.
Location
Piqua, Ohio
Service
Verizon Customer Care
New Reviewer

Need to discuss payment because I have Covid 19

I need to talk to a live person on the phone to discuss my payment arrangement on Saturday because I have Covid 19
View full review
ID
#2903990 Review #2903990 is a subjective opinion of poster.
Pros
  • Good service
  • Coverage was good
Cons
  • Communication
  • Poor cus
Preferred solution
Let the company propose a solution

Never can reach a customer service rep

The only time Verizon customer service answers is to help you buy a product. But if you are a present customer it is always a run a round to speak with or chat with with someone. I keep asking myself why do I stay with such a company! I promise after I am finish with this present contact I am gone! I don't care what kind of service as long as I can talk to someone when there is a problem. Somebody is better than nobodd

User's recommendation: Find another phone carrier! If I could them a neg zero rating I would!

View full review
ID
#2903656 Review #2903656 is a subjective opinion of poster.
Location
Augusta, Georgia

Verizon sucks

WtfPaid 1 mo of service. NO-ONE can figure out why my phone is not activated. You CANNOT get through to Verizon unless you have a Verizon account. It says my number is NOT recognized. Recognized me when they took my $. Sent me a SIM card and car charger. How do you even flipping call them???

User's recommendation: Keep your current carrier!! One is as good or bad as the other.

View full review
ID
#2903277 Review #2903277 is a subjective opinion of poster.
Location
Cincinnati, Ohio

I keep getting texts about a phone i don't even have

i keep getting these text messages about someones hotspot running low and it gives me the last 4 of their account number and i was going to report that my phone was no longer a verizon phone number and i dont want these text messages. its been about 17 hours and no call back and no chat back it just says they are offline

User's recommendation: don’t call verizon costumers service.

View full review
ID
#2901910 Review #2901910 is a subjective opinion of poster.
Location
Almo, Kentucky
New Reviewer

Customer service failure

My phone service is suspended and I cannot get a live person or agent to assist me. At this point I'm ready to switch carriers who are more reliable. This ridiculous.
View full review
ID
#2900140 Review #2900140 is a subjective opinion of poster.
Preferred solution
Customer service I can depend on
New Reviewer

Verizon Customer Service

Customer service is less than stellar. Been on hold on one line for 44 minutes after I was told the wait was 6 - 8 minutes. Scheduled a call through app. they called me back and have been checking my issue while on hold on my cell for 17 minutes. I could go on with the issues as to why I was calling them in the first place, but there is not enough character spaces

User's recommendation: Phone service is normally good, customer service is not.

View full review
ID
#2899818 Review #2899818 is a subjective opinion of poster.
Preferred solution
Fix the darn problem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Time and money

It would be nice to talk to a real person instead of texting for hours or waiting 9 hours for a ten minute wait! After being a 21 year customer I have lost a lot of respect for this corporate empire!

User's recommendation: Think about it for quite a while!!!!

View full review
1 comment
#2067196

Very unsatisfactory!!!

ID
#2899743 Review #2899743 is a subjective opinion of poster.
Location
Hays, Kansas

I have no access to the my Verizon app.

DI have been calling customer service for the last three weeks. The customer service representative cant resolve the issue so they escalate it. I am told I will be contacted. However, I have yet to receive a call. The service is non-existent and I am currently looking for a carrier that provides customer service.

User's recommendation: Don’t use Verizon.

View full review
ID
#2899715 Review #2899715 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Phone does not work because Verizon does not support Apple updates

Maybe their agents would care more if they had their commissions offset by lines lost. I have 7 lines.

User's recommendation: Pick another carrier.

View full review
ID
#2899216 Review #2899216 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Cons
  • Customer service should be called my paycheck service
Preferred solution
Let the company propose a solution

Brands Related to Verizon Wireless

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article