
Verizon Wireless
Verizon Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Verizon Wireless has 1.9 star rating based on 1639 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Verizon Wireless to a friend or colleague.
- Rating Distribution
Pros: Coverage area, Coverage, Good coverage.
Cons: Customer service, Poor customer service, No resolution to problem.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Verizon Wireless has 1.9 star rating based on 1639 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Verizon Wireless to a friend or colleague.
- Rating Distribution
Pros: Coverage area, Coverage, Good coverage.
Cons: Customer service, Poor customer service, No resolution to problem.Recent recommendations regarding this business are as follows: "I wouldn't advise anyone to use Verizon. To me I don't think they're professional.", "Check around for better pricing and be aware of coverage.", "Be able to talk to a representative", "Do not use this company", "No go elsewhere".
Most users want Verizon Wireless to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
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Unlock phone
Switched providers due to poor service getting worse. They locked our phones so we couldnt take them with us

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer23.5 hours on chat and phone no resolution

Still waiting on a rep frm executive care team.
My name is Charlie Swindall and I am 62 years old and a person that dearly regrets that born of ignorance, I sat here chained to what ever was the biggest fastest computer that I could build and afford and a land line telephone that I manned 16 hours a day on the short ones and 7 days a week regardless I joked with the other ignorant ones about how these kids are with these cell phones. The last such I had came complete with a pigtail curly cord and a regular phone receiver and a battery pack that needed a team of mules to pack.
I had not a clue that the technology had grown so. The truth is that I was way too busy for that as I had advertised myself to be the worlds premier master hatter and so I had to learn to be that or would have had too but learned that no other I could find in the custom hat industry knew anything either. Still I pursued my masters in an arcane industry and surely I did achieve my goal but at a cost but I digress. When I toyed with a small 8 dollar maybe cell phone then and it having likely some prepaid straight talk through Verizon service but that did not interest me then so much as I realized that this tiny little devise had a some what powerful and nearly equivalent to in many aspects a home owner laptop.
I was soon to learn that this thing called android that I had not learned about as I left computers and went to hats was then very Linux variant that had a UI that I thought should always be and would be the ultimate OS and here it was already. I knew that evening as I sat there in a camper trailer that was sized for less than one but was what I was reduced to after the drug addicts that I had tried to employ had burned me out multiple times, that this little phone had surely to be the smaller sibling of a much larger brother out there some where that may have a larger screen and key board but still be small enough to hold in your hand and also come to take on some substantial case when working and dress down to something protective but sleek for the dance floor at Pound VA town hall on Thursday nights. I may have mentioned about being the worlds premier master hatter the title now belonging to my apprentice and ex-wife but I did not mention how I was also a back woods hillbilly that ran a unique global empire from a home cottage setting in the back woods or South West VA and did so from a land line and a hand made box that was as good as they got as it had to be as it was the real brain of that outfit. I will hot share any more of my sorry life as this is no about me but I tell you all this so you will know the love I have of your technology.
You can now I hope imagine how that Samsung and the Note family powered by Verizon Technologies, set me free as if I had unchained the dogs after a 12 year term with a bad master. I could take my business anywhere and I had a telephone and my only phone these day as it has the capability, I just learned a few days back of having a multiple lines.
I fear if I do not stop my true life story and lead in to my belief that any company no matter how wonderful the offering of products--- and how I know this so well having offered 2500 to 30,000 dollar hand made bespoke hats to the rich and sometimes deserving but always gifting them these fine creations as they 100% of the time purchased my one of a kind world premier services that they had not seen often in a life time and others in twenty years--- You have to have service as at the end of the day it is what people really buy as they just accept the rest of the package like the product and all but when things go south, they only can recall the service and when they buy again and in multiples they are buying service because the last outfit they signed to did not provide near enough of it. Sir I am about to relate a story to you of my recent encounter with
Verizon customer care and level two technical support that I do not believe you can fathom to be true unless and until you find the truth of all I say will add up to the points that are revealed in the supposed notes they take on such service call as they choose not to share them with me and only assure me that they are notating all. I have not a clue if they notate any or all and how their notes translates to what is real but I do know for a fact that some very hostile reps can slant the language of the notes to where there is some skewed version of what was not presented and bolded or highlighted or some how made to be the predominant theme that cause a some or many or most reps to glance at those notes on a return call and immediately take disdain at you and ask if you are wishing to get some extravagant piece of technology awarded to you and for no valuable reason that they can see and thus you are to be brushed off quickly and shewed away and you know such actions could very well dissuade many a devout Verizon user out there and also may well make them wish to try ATT out as well since they cover similar grounds and they are not captive.
While I am certainly letting you know that that first line of defense reps are certainly there, they do not dissuade me with the level of torment that I have already had with the upper and senior staff of customer and devise care or technical. I will just start this out with a bang and start naming names and say I would not be calling back in and asking for the next one I can get that may read the notes and hear my voice and my story and know that I am or was asking first and far most for retraining for the errant folks that impacted me so that I have bitterly wept as a grown man with strong personality and tough resolve and not normally prone to any such outbreaks but still doing so after just mentioning how the behaviors I had encountered would break a lesser soul. May I now relate my journey here thus far and how I was brutalized by a series but not all of your reps and in fact found a few that had compassion one that had professionalism all over her surface and gile all over her heart and she salted the notes thus to make them look revolting on a glance and her name was and she proudly says Jessica from and Alabama. I am sure she will be in the note and sure if called up on will be able to give a most professional reply with little or no hint of the personal disregard she had toward me or me as demonstrated in previous notes she read.
Now I wish to at this point say I take full responsibility for my thoughts and my actions and some of my actions were quite deplorable and my excuse of reacting and not acting is not a very noble one. With that disclaimed, I wish to say that once I sobered up after about 7+ hours on with the first level cust care rep and continuing with her supervisor that took over the call with out any prenotice nor acknowledging that she had been party to the later part of the conversation where it had degraded as my experience with the first rep degraded and then ship wreaked as I reacted so poorly with my behavior but not my intent which was to climb the latter till I found some one that would put my name on a package that was coming to me. A simple feat turned to a major fiasco that lasted literally for 23.5 hours on a chat and on the phone and I say lasted but should say lasted so far as you can see I am still at it after a few hours sleep and then research showed me this page on the internet that is some pissed at Verizon and it almost describes me but I rarely to ever get pissed and yet some times I get indignant and this thing I call principal that rules my life takes over and while it may be a mental illness that makes one seek justice or too many westerns as a child, it is still my lot in life and here I remain and continuing.
My story :
I was surfing the internet when I ran upon an article about how that Verizon helps some deserving and some needy with the free assistance of a network extender as I sought to find what the heck this fem2cell feature on my note 20 ultra that said none found was about. So I called Verizon wireless up and got one of your hawkers that wished to see me this thing and yet was quite helpful to move me along when he learned of my impoverished state and how my life now has declined till I live on the charity of a relative.
The next rep I met was nice and concerned and yet also diligent and attempted to have me turn in my existing telephone and upgrade it to a new one and thus be awarded a free network extender, When I explained that while I was the single admin on the account and had nearly full power of use of it that my sister owned the account and the payments made toward my phone was by her CC and I would not choose to add any charges to that card without her consent as she was the owner and also she would likely love to upgrade me if there was an upgrade as I have I believe the latest and greatest out there already but she would not do anything when she already only has 3 or five minute periods in her work filed life to talk with me as it were and those generally of late so static filled or disconnecting that she would never upgrade or even likely continue with her contract now if she did not first get some signal here at my house as I stay pretty chained to it as I did the land line now except Thursday night bluegrass dancing for 2 hours. When she learned of my disdain for the Verizon app and cloud that I had uninstalled long ago due to their being so not ftp like and giving 5 gb of space and limiting file type so it was for me undesirable to use and thus was unavailable for some or other test, she involved some engineer into the process and also scheduled a tower inspection and approved a network extender and then maybe due to end of shift announced that a senior was taking over the call. That senior also very nice and helpful but maybe a bit lax with no real complaint here but maybe should be as somehow she is at the root of all of this starting, tells me that the deed was down already and I had been approved for the network extender and then somehow seems she wished to continue to talk but less professional and casual to the point that I was tired and asked if she wished my shipping name and address and email to confirm with her records. She affirmed and a couple more god byes later and I finally discontinued before another goodbye hello from her as she had all the info she needed.
Maybe she was lonely as I learn later many reps or most work from home if the truth was told by Jessica from Alabama later on in my quest. Regardless when I realized a couple days later that I had not gotten her email I called back in and found that the order was indeed all approved and yet was not finalized for some unknown reason but would be finalized now and email confirmation. No sooner than I hang up, I realized that I had forgotten to ask if this would be labeled to ship to me as the last agent was supposed to have verified and done already. I did not know the gal I just spoke to would not be available and there started me on a 23.5 hour venture without a break using first chat with the first one I was transferred to and then to her first level customer care supervisor that would hold me in chat for some several hours refusing to transfer me in the chat to the second level technical service that she insisted I needed as they were only available by phone and while I did not believe this and in fact had one of my rare physic knowing moments and was positive that was not true then as that rare gift had never failed in a life time of popping up at time.
Towards the end of my non chat with that supervisor that refused to speak during the last 15 or so minutes or more finally clicked me off and so I returned to chat and got a man that was in same building as the supervisor and knew her when I said her name was Casey and again I am positive she is in the notes. This very nice man assured me that second level chat was indeed available and while he had no comment on why the supervisor would not send me there, that he would gladly do so when I was ready and if I choose to take a moment to compose myself and he would be delighted to transfer on my say so. He did exactly this and I met the first level person there named Hazel. Now I wish to back up a moment and say the incredible thing that I know in my heart likely happened not based on psychic knowing but on the deductive strategy of eliminating all that cannot be and what ever is left has to be.
This supervisor named Casey I believe wished me off that chat so badly as she had developed a sincere hate for me due to my rude crude and just down right uncalled for foul mouth and bad behavior and purposefully tormenting her as I knew she was not being honest in an attempt to cause her to come clean and transfer me in the chat, that she upon getting me out of that chat or else in the fifteen minutes of not chatting had gained access to the My version account of my sisters and DID DO THE UNTHINKABLE. She entered the account and removed or else some how via tools at hand disabled the 4 digit point that was set. The full effect of this, I am not sure of but it caused the automated answering to announce that for some unknown reason that my pin was deactivated. Also the next 3 unknown reps I was to reach would state the same thing to me and yet, I was next in line to meet a gal that proudly called herself Jessica from Alabama.
Now not to distract from my encounter previous to this with Hazel and then her supervisor named, I wish to say Ethan but have misplaced the card his name is legible on and the back up note I have here it is not but the notes internal there will show this. First of all however I have to say about this Jessica of Alabama demands that my pin is not deactivated and that no rep or supervisor there or even me as manager of this account can possible access nor change that and my sister in conjunction with a special rep that verifies her as she alone can change or set or access this feature of the account. When I inform her that all I know is that before her, the three answering reps and the preceding electronic announcements all say that the pin is deactivated and why would they if it were not. She keeps insisting that she is looking at some internal feature and that my pin is absolutely not deactivated and on my insistence it is she ask me to hold and checks some other resource supposedly and comes back to re affirm that it positively is not deactivated or in any other state than working properly.
She also tells me that ALL version reps are working from home now and is another world due to Covid. So I explain to her that I wish to file a grievance against two employees and she insist she is ultimately qualified and desirous to do this for me and quoting her professionalism is unstainable when I express my distrust for some of the reps I have encountered and now my further distrust of even her and how I will not have her to file the grievances and will seek another in the Verizon family to do this and also hope that same one can also free my heart of the discord it now has and if not I will continue to reach out till I do find that solstice. I was by then keenly aware of the hatred she too had for me and clearly was a proponent of the me too movement and thought me to be a vile perpetrator based on the notes that were surely embellished by this first level cust care supervisor named Casey. Now back to Hazel and her supervisor in level 2 Tech.
I told Hazel how that I had a network extender that was approved to be sent to me and yet that the labeling I had verified was reflecting my sisters name and not at all my own and I wished to be included or exclusively listed as the name above my very own shipping address as the delivery drivers here in rural VA already try to find any excuse to not drive up and most times return not deliverable any parcel they can find fault with and she had not lived back here in the past 50+ years and please do anything but allow the package to ship as it was labeled now. She assured me that would be impossible and that my desire to speak to her supervisor would fall on death ears for he would tell me the same and that that package WAS GOING TO SHIP AS WAS. She soon gave up the helm and transferred me to again I wish to say Ethan but the notes will identify him. So I get on with that super and he is completely over bearing as was Jessica if Alabama and refuses to listen to me and tried to avoid my issue with canned replied not in duplicate or triplicate or quadruple but in multitudes for the following 2+ hours or more.
Then all of a sudden he decides to listen as he is now ready to end this chat and I ask again if he will void the last package label and issue a new one with my name included or at least in care of. He then as if he is a totally new rep says hold for two minutes and comes back to say this is not a problem at all and if I were to get two of these, to send one back or risk being charged with it. I then tease him for a moment to say after all the abuse I have suffered I am not sure if I would send it back due to pain and suffering I may keep that for compensation. He then offers me to give me 20% off the existing amount owed on the contract and issue it as a credit on the bill.
I tell him my sister pays that bill and it would be insignificant to her as she makes more money than god. She then offers to pay that amount some 26 and change to a pair of ear buds for me and bill the balance of 199 to my sisters account. I tell him that I sure do need the good ear buds badly but would not add a penny to my sisters account without her say so and further more found it insulting that he would offer me such a paltry sum to cover the then 19 hours of abuse I had endured for no cause as if the first super had sent me there by chat and not lied and he had listened to me in the first 5 minutes that I had explained how to solve this to my satisfaction, then I would have been off the issue in less than an hour and likely a half and there would be no cause nor claim for compensation. To this end after more of his canned messages in multiples he offered me then a 39.00 dollar pair of ear buds and when he learned that I seek so little in my life but seek only the better and best and that I would wish for the ear buds that were like the phone I had and that on the upper crust so he offers then me half off or 100 dollars off the 199 ear buds he offered at the beginning and then got like Hazel before him demanding that there were now three options before me and than I WOULD CHOOSE ONE and further more this chat had went on far long enough and he was ready to end it.
He stated the offer of the 100 off would stand and he would note it in case I decided for it and it would not expire and I could call back in. I then repeated my request for the name of his supervisor as I had done several times before now and each time before he interjected with some other answer and would not and did not give the name of his super. This time he then after demanding then I would take nothing since I would not take his options and again his other canned response is there anything else now? When I saw there was no more to discuss with him, I then had a singular and not multi request I ask the name of his super again and at that time like the super in level named Casey had done, he hung up or disconnected from me with out answering.
So I continued to reach out and there I met after three more short calls miss Jessica from Alabama and she demanded she take this case over and yet she while pretending to be the utmost professional for sure was hiding that she had read the notes and joined in spirit to the super at level one and was going to defend Caseys actions and even lie about Caseys ability and kept repeating how she had 7 years invested there and was thus clearly qualified and ready to give me the justice I sought or at least that which she thought I should have. That would be that she would not keep the offer that Ethan had given me and that she would consider a 25 dollar offer for me and no more and that was standard for all reps and all I should expect. She tried to dissuade me from reaching out any more and allow her to conclude this matter for me. I declined and continued to call.
I then met Jennifer a cust care rep that validated my pin was deactivated and tried to help me reset my pass word on My Verizon so to hopefully fix this and then in that process I encountered the secret question security feature and was astounded to find a secret question there that I had not set and one I would never have set and one I could not answer. It was only after she had kindly transferred me to her super named Tiffany to have her assist me in filing the grievance on both Casey and Ethan all the time insisting that I wished them no harm and no discipline and only wished them retraining as I had told this person named Jessica from Alabama before. Now Jessica spitefully did salt those notes so that they reflected that I had only one concern and that was to get the `199 earbuds and not pay the 100 as I am sure you will see if and when you read the notes and did not have them reflect that my cause was to get these folks retrained and my secondary thought was to now also be compensated for the time and trouble and pain and suffering I had gotten. So Tiffany seems quite nice and does agree to file my grievance and says she also will not agree to my getting the balance of the 100 off those ear buds.
So I continue to reach out and I then met Trina a woman of color and a very nice lady and jovial and yet quite professional I thought and yet now question that belief. I explained to her the time I had spent of over 23 .5 hours by phone and now with one break over 26 hours as I had it figured She said she wished to help me end my agony and she first helped me find a way to reset my pass word and pin using both the phone where I reinstalled the My Verizon app and the browser version of My Verizon. She also said she was going to send me the ear buds and ask my address and all and then ask I show her the ear buds in question and explained they were 199 is all I knew and Ethan had introduced me to them but I had not actually seen them but based on the price assumed they were suited to my phone and she then says they will possibly charged to my sisters account but she would adequately note the file where if so I could call in and they would adjust this cost off the bill. During finalizing resetting my pass and all, I got the email saying she had added a 79.0o0 ear bud set to my sisters bill.
She then started kind of rushing me after I informed her she may have chosen the wrong ear buds as I got a email and bill for 79.00. Now she did not respond to that issue and continued to push me to reset the pass and trying new things and asking in a hurried manner if I got it yet. When I told her I was sure I had but just a second more while the page loads she had gone from the call. As all three reps Tiffany, Jennifer and Trina told me they would continue to monitor my case and check in with me.
I thought I could call back in and get Trina on phone based on her saying she was so noting things in the file. Now where Trina just made a mistake in choosing the 79.00 ear buds and not choosing the 199.00 ones she led me to believe she was choosing for me and finalizing my need for more call ins, I am not sure as she may as well as thought me to accept the 79,00 ones and thus hung up on me also and not at all was disconnected as the couple others like Jennifer was disconnected and called me back but Trina did not call back and now there is a pair of 79.00 ear buds charged to my sisters account with a rebate link attached to them and yet when it is clicked it says cannot apply and call the listed number instead. Now I end here and say this.
I am not ending here until I am sure the two folks named Casey and I believe Ethan are to be retrained and not until now I get the 199 ear buds as it is far less than any fair compensation but I told Ethan at the point he was begging to leave the chat as he was tired, I would drop all oif he needed to gp so badly if he would give up the 199 ear buds and I am a man of my word one way and the other.
So my prayer is in short that you check into this and you make sure at least two and possibly more gets retraining and that I get my 199 ear buds and I will drop it all as I said I would and if not as I say I will continue on but not for the 199 but for true compensation. Please call or txt or email me as you wish any time day or night as I will not sleep till this is concluded.
Namaste
Charlie Swindall
Gladhatter Hat Company
276-455-****
- Good phones
- Not providing the whole information to the customer
- But never offered any reqal solution to fix the problems
Preferred solution: Satisfaction and the 199.00 ear buds that Ms Trina said she was sending me and instead she sent some 70 junk and billed them to my sisters account. Also seek sincere appology and retraining for the offending reps and tech.
User's recommendation: Do not be in hurry or expect much from the cpvid fearing verizon clan.

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Verified Reviewer |I am unable to speak to a manager to voice my issue.
First of all Verizon has great signal service and that is the only reason I have not cancelled my account YET. I have been a customer with Verizon for over 6 years.
I usually have pretty good customer service until this past year. I have been having severe financial difficulty as I am sure most of the country has. I unfortunately have to rely on payment arrangements just to provide a comfortable living for my family.
That being said I made a two part payment arrangement with Verizon o 6/27/22 to pay $250 by June 30th and $353 by July 12th. I paid the $250 on June 28th which was before my schedule date of June 30.
Which left me only having to pay my $353 payment by July 12th. On June 29th my services was disconnected. I called Verizon and they turned it back on due to an error I was told. On July 9 again my services where disconnected again.
I called Verizon and again my services where restored and I told them to remove the disconnection fees from my account but the representative stated she could only remove one and I would have to call back to talk to a manager to get the other removed. She also informed that there are other customers complaining of services being interrupted even though they made arrangements. Then again on July 10th my services where disconnected. I tried all day that day speaking from 6 different representatives stating they where sending me to the department to have my services restored and I told everyone of them do not blind transfer me and that financial services was closed.
Every of me transferred me somewhere and none of them called me back if I was disconnected from them. I have a daughter who lives alone 1.5 hours away from me who is on my contract and she had no means of contacting anyone the entire day u less she was under wifi since she has an iPhone and can imessage her dad. I worried me not being able to reach her especially with her getting off work late at night. I had to go and borrow money just to pay my Verizon bill so the system could automatically turn my services on.
I am very upset and with me already having issues with my heart rate being elevated with mild exertion this situation really had my heart rate speeding way in the 140's. I called today to voice my issue with a manger as the customer service representatives I have talked to could not give me a legitimate answer as to why I had to deal with all these disconnection issues. I told them I am willing to wait for hours or even have a call back just to speak to a manager. I was placed on hold and told no manager was available to take my complaint.
Told my connection fees will be waived and given a ticket number of 177****. Getting the disconnection was was only part of my issue. I needed to know why when I did what I was supposed to even though I could not afford it. Verizon needs to do better.
As though they have great service. I will be switching to Xfinity.
Because I prefer to pay less and deal with issues than pay more and deal with issues. I will post this on every social media outlet I can so my voice is heard since a manger at Verizon was too busy to take my call.
- Generally decent coverage
- Actually contacting a human being
- Long waits wrong advice working w incompetent tech people
- Not able to speak with live customer service representative
Preferred solution: An apology and answer as to why this happened
User's recommendation: Let your voice be heard
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They signed me up for LifeLine
And traded is ent me to Tracfone now neither one of them will replace the new unusable device The phone came not hooked up to my number Tracfone cant get into account because my PIN number isnt correct - the only one I use so it still on the other phone company Wrong email only have 2 not either one last four of your credit card I wouldnt let them have the # cant verify the account ..
Preferred solution: Apology
User's recommendation: Do not use this company
No network error all the time, phone numbers including Verizon toll free phone #s error mess from Verizon that the # is disconnected or changed or not in service. I've spent hours on the phone with te
Hours on the phone with tech support for over a month now. Still the same issues and they haven't done anything but do the same tech support steps each time I get them on the phone.
Hours on the phone with tech support for the last month, still same issues. Known #s VERIZON TO, says disconnected not in service or changed.
5g is a joke, when my phone auto switch over to 5g, can't call, can't use the internet. Absolutely the worst service I've ever had.
But worse of all, they don't care! Obviousy!!!
- No coverage no internet or slow expensive tech is repeative
Preferred solution: Price reduction
User's recommendation: Don't waste your money on premium cost for less than average service!

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Verified Reviewer |I called Verizon to Inquire if my Galaxy S9 Phone is Unlocked
I was told the phone is unlocked. The next morning, my phone was "wiped" in other words, it was as though I'd just taken it out of the box.
All the silly apps I uninstalled like Solitaire were back on the phone. All my videos, downloads, audio files are gone. Verizon Tech Support said they don't have the power to remotely wipe a phone. Maybe it was the sunspot activity???
Plus, our bill for 2 lines with 2Gb of data increased from $81 to $95 a month this August 2022. I will be leaving Verizon after 10+ years.
- Price increased
Preferred solution: My precious videos back ... my downloads ... by audio files.
User's recommendation: Choose Mint or Xfinity or any wireless provider ... cheaper good ... service can't be worse
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Worst experience of my life
Worst experience of my life with customer service. I just switched over to Verizon from US Cellular.
I opened up a business account line with internet and everything was working. 2 hours later everything was disconnected. I had no cell service no internet. I had to go back to a Verizon store and was there for 4 hours using their phone.
Being pushed off to all different departments, and no one giving me the correct answer. First stating I was flagged for fraud, then saying I was denied, and then someone stating it was their fault and he could get me all reactivated in 24 hours and he apologized that someone had done this to me. So then the lady at verizon was the only helpful girl and had me buy a prepaid card for my phone so I could at least get in contact with my clients. As this was a business account and I missed out on an entire day of work and money with no service.
She stated I would be refunded. I call the next day to get reactivated and then they state again it's fraud. I get transferred to 5 different people constantly getting pushed to the wrong areas or people who could not help me. Then I speak to a fraud supervisor and all she can say is it was flagged is fraud and they cant do anything.
She literally gave me not options to even prove Its me. She flat out said its disconnected and thats it. So not only did I lose out on an entire day of work but I lost my phone number that was for my business because they deactivated me. And to top it off the Prepaid service I bought just so I could have a working phone for over night...
They refuse to refund me.
I really thought verizon was supposed to be the best and this proves that they dont care at all about their customers or providing excellent service. Thank you for nothing and wasting my time and money!
Preferred solution: Full refund
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Verified ReviewerPoor Customer Relations
Verizon totally drop the ball on this one. After speaking with them about not getting my first order.
They convinced me to place a second order. I didn't have to pay anything due to their promotion. By this time I had been without a phone for over a month. So I didn't want to wait a week to get a phone so I asked them to expedite the phone over night and I would pay for it.
Their response was they don't go that. Like really you are kidding right? But no they would ship overnight. By now also I have received 3 bills from them and after spending by whole 8 hours being passed around I was no closer than I started to getting the bill resolved for a phone I never received and service I never used.
After 3 days I traced my phoner to see when it would strive. To find out the phone is on back order not due to ship for 60 days. I called them and the same old run around nothing getting resolved. To top it all off I'm now getting 2 bills for 2 phone I don't have and 2 lines of service that I have never used and all they want to argue about is I signed the agreement.
Yes I signed an agreement for a phone and service that I don't have, now does that make sense. STAY AWAY FROM VERIZON….Nothing but problems
The first came and no phone. On the 9th I get a bill for over $100 and call them telling them I dont have a phone yet and I shouldn't have to pay the bill. The agent tells me that the phone should ship the next day which was a Friday or it will ship the Monday after the weekend. On Sunday I check the tracking number they gave me and the message was that nobody was home on Friday to sign so it was shipped back.to the warehouse.
I call them right away and I had been off work that Friday and never left the house. They did not show up to deliver my phone. When I call they said I gave them the wrong address and I made myself clear that I did not give them the wrong info. My bill sure made it alright on the info I gave them.
I had a agent supposedly help me reorder my phone again and oh he was great and just lied his *** off to shut me up. He told me that I would have my phones the very next day. All lies no phone but another bill sure made it to the house. I don't trust now anything from the agents.
and my bill has doubled and still no phone. I will try to contact their corporqate offices and then the BBB. The agents say anything a lot of lies.
I had asked tor Corporate numbers or a quality manager to speak with and they wont give you a phone number save their souls. I have so disappointed in their public relations .
Cruizn
- Terrible terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don't use Verizon their prices are too high and you can't depend on them to follow through.

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Verified Reviewer |Bad customer service
Bought iPhone 13 charging port went bad instead of fixing it they gave me what I thought was a new phone since mine was only a few months old but instead they gave me a used one. Not happy
Preferred solution: A new phone
User's recommendation: No go elsewhere
I have been told false information on 3 different occasions
First I asked before I added a extra line with a tablet will I be able to call and text. I was told yes.
Second I noticed when I called that my name wasn't showing up it was somebody else's. I contacted Verizon they said it would change it never did. Then I ran over my phone on accident and they told me that I could bring it into a Verizon store and get the screen fixed the next day I talked to somebody else and I said that was false information. I have been trying for four solid days to get my identification verified through the IRS with ID me and every single time it says they can't verify that my phone account belongs to me.
Now I finally got a bone replacement and for some reason they can't activate my phone line and they want me to bring it a hour away to a store.
I told them no I am a single parent with two girls I can't afford to do that. With all that being said if the shoe was on the other foot would Verizon give me any slack no I don't think so they would have their lawyers crawling up and down my back.
User's recommendation: I wouldn't advise anyone to use Verizon. To me I don't think they're professional.

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Verified Reviewer |Complaint
My iphone was stolen and I had no insurance but I was using my Apple watch to make calls. Customer service representative tried to change my plan and he removed my cellular from my watch.
I could not make a call for over a week.
Non of your tear 2 technicians returned my calls and I've been with Verizon for 20 years. Now I'm paying the balance of my account and have closed my account.
Preferred solution: Full refund
User's recommendation: Do not commit yourself to Verizon.
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Verified Reviewer |Very poor customer service, misleading pricing
Nothing to add. I gave a very thorough description at the beginning. No progress to date--no contact from Verizon Wireless.
no progress, as of this date.
Extremely rude manager. I bought a new Smart Phone there, on a promotion, on 3/5/21. The promo was $100, for a regular price of $665, which I would pay in monthly pmts over a 2 yr contract, of $4.17/mo. When I got the 1st bill, I was billed for the full price of the phone, of $27.90.
I went back to this store, on 3/17/21, I was told that the discount will appear on the next bill. Also, the next bill will show a credit for the difference between the full price and the promo price. Plus, on that 1st bill, showed an "activation chrg" of $40, which I was not told about when I bought the phone. I understand about activation chrgs, but the presentation of information to the customer here STINKS!
When I got the next bill--the 2nd bill--I was still charged the full price, AND no credit(s) shown for the difference between the full + promo prices. I went back to the store, on 4/15/21--was told that the promo price will be on the next bill, & it will show 2 credits for the differences between full and promo price. I spoke with a fill-in manager, as it was the regular mgr's day off Also was told that the 2nd bill I got is actually the 1st bill. This fill-in mgr tried to tell me that the dates on the bills is why the 2nd bill that I got is the 1st bill.
(the 1st bill had a closing date of 3/4/21, the day before I bought the phone). This guy was no help--just led the conversation around in circles, muddying the waters. Every time I go back to that store, they tell me one more thing, that I wasn't told before. JUST SMOKE AND MIRRORS HERE; A SHELL GAME--SWITCHING THINGS AROUND ON ME EVERY TIME!
That 1st bill--the real 1st bill, dtd 3/4/21, says right on it "First Bill." FIRST BILL! I called Verizon Wireless (VZW) on the phone a couple times. The first time, later on 4/15/21, the rep on the phone tried to find the promotion in their records. after about 45 mins, he couldn't find it + told me to go back to the store and get the name of the promo.
I WILL ADD HERE, THAT THIS REP AND THE OTHER REPS I SPOKE TO ON THE PHONE WERE ALWAYS COURTEOUS AND RESPECTFUL. I went back to the Nutley store, again, the next day (4/16/21). I asked the reg mgr for the name of the promo. He didn't know right away; so he looked it up on his computer.
He kept me there, while he's looking, FOR ONE & A HALF HOURS!!! All he did was duplicate what the VZW rep did on the phone, the day before. HE WASTED ANOTHER 1+1/2 HRS OF MY TIME THERE IN THE STORE!! I tried to show this store mgr what my bill should be, compared to what I was actually being billed.
I used the numbers from VZW's billing statements. However, this guy would not let me finish my statement--HE STARTED INTERRUPTING ME, TALKING OVER ME, AND SHOUTING AT ME!! It was all reduced to a shouting match, so I turned to leave, and as I did he says to me that I can refuse to pay if I want. This big jerk didn't care about my issue at all.
VZW's billing system could use some upgrading, but the store mgr's should know better what's going on with this. He was right there in the store, just a few feet away from the clerk, on the day that I bought the phone. Why is he so unaware of any of this?? The next day, 4/17/21, I called VZW on the phone, and THE VZW REPS WERE VERY COURTEOUS AND HELPFUL, in contrast to the store mgrs.
They cleared up the promo price issue for me. I had been ready to just return the phone and disconnect the service; and I told them this at the store a couple times. The mgr told me it would go on my credit rpt; and the fill-in mgr told me I could pay off the Smart Phone, then terminate. I would have recourse if this went on my credit rpt, and I wasn't about to pay off the phone, since iI wasn't even being billed correctly.
THE STORE MANAGEMENT HERE DON'T GIVE A C*** ABOUT COURTESY, CUSTOMER SERVICE, OR SATISFACTION!! BIG FAIL FOR THIS VZW STORE! I WILL NEVER GO TO THAT STORE AGAIN! I PAID MY 2ND BILL AT THE COMPANY VZW STORE OVER IN THE NEXT TOWN.
I FEEL THAT VZW SHOULD INVESTIGATE THIS MGR, AND CONSIDER SOME WAY TO REPRIMAND.
I'm still not entirely sure that I will keep this phone--I'll have to see what I get charged, and decide if the amounts are consistent with what I was told when I first bought the phone. If I keep this phone, it'll be because of the courtesy of the VZW reps on the phone--TY very much.
As for the store itself, BIG FAIL!! You don't even deserve a single star for this review, but I had to give one!
- Misleading pricing structure
- Rude mgt
- Ignorant store personnel
Preferred solution: Price reduction
User's recommendation: avoid this store--use the company VZW store in Clifton
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Verified Reviewer |Unhappy customer
My phone has a virus. I've been on the phone with verizon for 2 days with no good results.
I just paid 229.00 in April for this phone and this is the 2nd time this virus has come on my phone. They have my account flagged and I've been a customer over 10 years,so I cannot get my upgrade unless I pay in full and I cannot get a new phone without paying 229.00 again.
Not happening! I want my upgrade or I want a new phone at no cost to me as I think this one was sent to me with this virus already in it.
Preferred solution: My phone upgraded or replaced at no cost to ne
User's recommendation: Don't get verizon
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Verified Reviewer |Having problems setting up new account
I have called several numbers and nobody can help me with my new devices. I thought you guys were open 24 hours for customer service?
- When you can get through to them
- Horrible customer service now
Preferred solution: Deliver product or service ordered
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Verified Reviewer |Hidden charges, horrible customer service
Was charged twice this month for changing name on account. Also traded my phone in for discount on new one, now discount is removed because of name change.
Have been charged a fee for turning off a line I have had for many years but never used. I have tried all channels of resolution without getting anywhere.
User's recommendation: Stay away from Verizon
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Verified Reviewer |Charges
Know when your We were charged for the entire month after we switched carriers on the 12th of the month We played 2 carriers for the same month.
- Deceitful billing practices
Preferred solution: Price reduction
User's recommendation: Know when your payment date is and change carrier as close as you can to that date
About
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Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.

Verizon Wireless is ranked 374 out of 2143 in Telecommunications category
USA, Worldwide, Other, Europe
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file a complaint with the fcc and also the better business bureau they are required to unlock your phone providing its paid off and not reported lost or stolen for example.