Verizon Wireless

Update: Wednesday I spoke to customer care Stephanie she was huge help she said then it is not a warranty replacement that they can do an in-house claim and definitely do it. She reweighed into tech-support with a supervisor.

I guess she told them the story and then put me on the phone with them. She told him my account number and she pulled it up and the lady said we did an in-house claim you’re going to be getting it on the 29th and we’re gonna be replacing you with a new one is one time is said thank you so much she gave me an order number which is fake she also gave me a ticket number cause I asked her to open it so I can get in touch with escalations and the executive department and she gave me a fake one. There’s only notes on the customer care side with Stephanie but it has no at all notes with the tech-support supervisor saying any of this, but yet nobody still wants to pull up the call last week when the tech-support lady had her manager pull up the call where I was promised the new phone they told me to wait 72 hours and if you did not hear from the manager or anybody else to give us a call and I did and all I got was guess what another refurbished and then mocking at me and then today when I called in about the Wednesday call they said there’s no order number no number and they don’t seem to want to pull up the call and see that this Wednesday that lady gave me all of this and no one‘s being held responsible and then on Monday the guy is mocking me asking me about my grandpa who is dead telling me that he must’ve had my number that’s now attached to this corporate account when he was alive when I told him I opened up the number in 2017 or 2019. It’s like insane that I actually now have recorded every call and today I was told well that’s weird ma’am they don’t usually call up the calls unless it’s about a crime and that it Hass to be investigated you know through the cops since I’ve been here for about 11 to 12 years the manager calls me back and he says I’m gonna pull up these calls and I’m gonna talk to Stephanie and I’m definitely gonna get back to you and I told him well.

You know you have a guy who’s following you know this phone call because he wants to know what to do in this situation and he was the one that told me and mocked me saying that they never listen to calls but you’re telling me that you’re gonna pull calls, so which is it? Are you guys just saying it just asked me and when am I gonna get you know anything updated or known back give me till Monday morning I said you know what I said.

I already am lowering up. I’m already pissed off consumer because you guys don’t do anything you’re not gonna call so another disappointing call from Verizon and I’m trying to scam me my grandma.