Verizon Wireless Reviews

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Update by user Aug 23, 2021

Still waiting on a rep frm executive care team.

Original review posted by user Aug 23, 2021
My name is Charlie Swindall and I am 62 years old and a person that dearly regrets that born of ignorance, I sat here chained to what ever was the biggest fastest computer that I could build and afford and a land line...
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ID
#2801714 Review #2801714 is a subjective opinion of poster.
Pros
  • Good phones
Cons
  • But never offered any reqal solution to fix the problems
  • Not providing the whole information to the customer
Loss
$200
Preferred solution
Satisfaction and the 199.00 ear buds that Ms Trina said she was sending me and instead she sent some 70 junk and billed them to my sisters account. Also seek sincere appology and retraining for the offending reps and tech.
Most helpful review
Beware, This could happen to you! I have contacted several customer service representatives at Verizon and can't seem to get anyone to fix the ridiculous situation. Here is the story: My smart phone was not working properly, I took it to the local store, they ordered...
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93 comments
#2096892

FILE a FCC, ATTORNEY GENERAL and BBB Complaint

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ID
#303386 Review #303386 is a subjective opinion of poster.
Location
Great Bend, Kansas
Loss
$449

Cannot get to talk to a person

My account was canceled in October so I don't know why I was charged so much when I had discontinued my service
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ID
#3279413 Review #3279413 is a subjective opinion of poster.
Location
Olathe, Kansas

Poor comunication

I constantly get a very thick accented support person, they are for ever apologizing, they take my info and then send me to someone to verify and finalize my order and they tell me they can not find what it took me over an hour to do, that did not really seem to have took place. Then I am not being heard and I get told they will call me back, not happening. If they gave the live people in the brick offices the same offers as the phone call customer service this would have happened 5 days ago

User's recommendation: STAY with AT&T.

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ID
#3279257 Review #3279257 is a subjective opinion of poster.
Location
Tucson, Arizona
New Reviewer

Over charge on credit card

No one is answering. The auto sucks. And when you get thur the people sucks. Never solved your problems there no manager to talk too. Verizon just sucks. I need to change provider soon

User's recommendation: Verizon sucks.

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ID
#3277626 Review #3277626 is a subjective opinion of poster.
Cons
  • Wait times
Loss
$200
Preferred solution
Full refund
New Reviewer

Cancel account

Can't get help to cancel subscriptions through Verizon wireless. Need help making sure everything got cancelled
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ID
#3277324 Review #3277324 is a subjective opinion of poster.
Location
Federal Way, Washington
Preferred solution
Notification

New phone

I want to talk about my credit for my old phone. The wait on the phone is hours and the automated doesnt understand!!
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ID
#3276730 Review #3276730 is a subjective opinion of poster.
Location
Palm Desert, California
New Reviewer

Automatic payment

This Is the worst customer service Ive ever heard of all I wanna know is if Im on the automatic payment plan and its not I want to set up but now Im going to switch to another carrier
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ID
#3276514 Review #3276514 is a subjective opinion of poster.
Location
Whiting, New Jersey
Preferred solution
Automatic payment

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New Reviewer

Cannot get into my Verizon account

I switched my unlimited regular account to the 5G prepaid plan yesterday (Jan 20) and now I cant get into My Verizon account!
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ID
#3276177 Review #3276177 is a subjective opinion of poster.
Location
Prince George, Virginia

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Verified Reviewer
New Reviewer
I have been a Verizon Wireless customer since 2009. This situation that started in October 2021 and everything that has happened since then has been a total nightmare, I bought an iPhone pro max 12; previously I had an iPhonex. Before I traded in the iPhonex , I backed...
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ID
#3275923 Review #3275923 is a subjective opinion of poster.
Service
Customer Service Profiles Customer Care
Cons
  • Customer service stinks
  • Deceitful billing practices
  • Billing practices
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

I'm unable to login. Happens every time I try.

I start the login, then the screen comes to the secret question. If your answer is wrong, you can click on forgot the answer (but it locks your account , it puts you in a loop to sign in. you can't and there is no email or text giving me something to log into to change or learn my answer. THUS THERE IS NO WAY TO LOGIN AND YOU CAN'T TALK TO ANYONE UNTIL YOU ARE LOGGED IN!? We finally got in after 45 minutes on hold in the queue. The person contacted said he would send a note on how to log in--NEVER HAPPENED. Said he would send all of the billing information to me as they are no longer doing that automatically; HAVEN'T RECEIVED FULL BILLING INFORMATION YET.

User's recommendation: HAVE ALL YOUR BILLING details SENT BY MAIL.

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ID
#3275007 Review #3275007 is a subjective opinion of poster.
Location
Tacoma, Washington
Preferred solution
fix the site so one is not in a loop trying to change question or password.

Horrible service. Traded in my note 9 back in July and they said they can't find my trade in. 800.00 lost

Traded in my note 9 back in July. And they don't see any don't trade in your phone they will say they can't find anything on it. .
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ID
#3274978 Review #3274978 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

Unlock code I bought a phone off a friend

I can't get into my moto e4 It was factory reset and j don't know the old email and password I got the unlock code but it is still not working
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ID
#3274955 Review #3274955 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
Let the company propose a solution

HORRIBLE supervisors/manager follow-up is a JOKE!!!!

I have made over 12 calls since January 6, 2021 and have yet to get my issue resolved. Three different supervisor/managers said they were going to call back and. have not. Verizon took $104. from me on January 6th for a phone that I didn't order and increased my bill by almost $40 for a phone I never received. Fed-ex show that phone being in Texas on its way back to them on the 13th of January & they increased my bill after that. I was charged for a phone & increased phone bill and I don't have the product...illegal

User's recommendation: GO WITH ANOTHER CELL PROVIDER.

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ID
#3274885 Review #3274885 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

Service when traveling international service

Indeed, international travel line in Dominican republic started tonight. I have called and waited over an hour for an answer. Received none.

User's recommendation: Pick up the phone.

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ID
#3274750 Review #3274750 is a subjective opinion of poster.
Location
Hartford, Connecticut
Preferred solution
Internacional coverage

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Verified Reviewer
New Reviewer

A cellular payment was taken from my checking account after my account was closed.

I closed my Verizon account and went with another carrier before the closing date. I closed out on 1/15/22, and then another payment was taken on 1/19/22. I want my money back!
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ID
#3274289 Review #3274289 is a subjective opinion of poster.
Location
Picayune, Mississippi
Loss
$88
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I'm being harassed by lots of spam calls

I could never reach a person to help me. I called 9 times. Find a new company to work with. I do not think verizon cares abo.ut consumers.

User's recommendation: Find a new company.

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ID
#3274113 Review #3274113 is a subjective opinion of poster.
Location
Columbus, Kansas
Cons
  • Cannot seem to find actual person that exists
Preferred solution
I NEED HELP!!!!!

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