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Beware, This could happen to you! I have contacted several customer service representatives at Verizon and can't seem to get anyone to fix the ridiculous situation. Here is the story: My smart phone was not working properly, I took it to the local store, they ordered...
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82 comments
Anonymous
#1744919

same thing here. I really hate verizon.

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Review
#303386 Review #303386 is a subjective opinion of poster.
Loss
$449

Verizon Wireless - Horrible customer service

I have been a Verizon customer for over 20 years. I needed a grace period of ONE day after always paying my bill on time, and they wouldn't budge at all. I'm about to switch to MetroPCS or something more affordable, but I thought by being a loyal customer, one day wouldn't be a big deal. So I had to literally un-enroll as a customer, then re-enroll, causing me to lose my discount. I am so tired of them and their horrible customer service. DO NOT USE VERIZON!
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Review
#1699913 Review #1699913 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Cons
  • Bad prices
  • Wasted my time
  • Continual push to up sell me to different phones
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Verizon Rip Off
  • Broken Promise
  • Verizon Charges For Bogus Service

Verizon Wireless in Boston, Massachusetts - Customer service

1.9
Details
Each time I try to log into my verizon account, I cant. They want me to reset my password over and aver. Calling customer service is a joke. It seems like verizon's largest department is the how to frustrate your customers department. On the website, even the chat button doesnt work. Dealing with companies online shouldnt be difficult, but verizon has worked very hard to see that it is. If you get through to a customer service person, all they want to do is sell you stuff that you cant use, they dont even want to hear why you called. Everywhere I look online, verizon customer service has an 80%+ bad rating, but they are striving for a perfect 100% bad rating. Try another company, get two soup cans and a string, anything but verizon!!
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Review
#1699716 Review #1699716 is a subjective opinion of poster.
Product
Verizon Wireless Account
1.1
Details
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Verizon Wireless - VERIZON NIGHTMARE.. READ MY STORY
Where should I start? Verizon Wireless are professional scam artists, and they have tried their best to ruin my credit. I will not let them win!! The absolute worst company that I have ever dealt with in my entire life. Be very careful, they will sneak fees in on you,...
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1 comment
Anonymous
#1766369

You need to get out as soon as you can. I have four phones through att and my bill is less that $400.

Review
#1687845 Review #1687845 is a subjective opinion of poster.
Service
Verizon Wireless Phone Plan
Pros
  • Customer service rep
Cons
  • Being stolen from
  • Billing deception
  • Hidden fee dont respect there customers
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Price reduction
Tags
  • unscrupulous billing
  • Verizon Wireless Ripoff
  • Bad Business People
  • Good News bad News

Verizon Wireless - Worst Customer service EVER!!!

1.3
Details
I spent a total in one day of 8 hours and 33 mins on the phone with Verizon, getting bounced around from one Rep to another Rep trying to get a replacement phone. At the end of the day,9 :45 PM i was able to have them send me one out which now is going to take 3 days, 3 days without a phone and 1 full day of being on a computer speak to them, thank you google hang outs. Verizon hands down is the worst when it comes to customer services.
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Review
#1684608 Review #1684608 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
1.0
Details
You would think that a company who activiates phone daily would know what they are doing but guess what - THEY DONT. I have been dealing with activating my phones for almost 10 hours. 10 Hours that I will never get back - while I wait so that I'm by new phones for when...
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Review
#1672536 Review #1672536 is a subjective opinion of poster.
Cons
  • No call backs
  • Long wait period
  • Poor customer service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • liars
  • dishonest
  • ripe off
  • Get Your Crap Together
  • Wish I Never Switched Carrier
2.2
Details
I recently (in September 2019) signed up for Verizon's new prepaid phone plan which included 16 GB of high speed data. I live in Provo, Utah, near Salt Lake city, so I assumed I wouldn't have an issue with getting fast data. The data plan is supposed to give you 4G LTE...
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Review
#1672450 Review #1672450 is a subjective opinion of poster.
Cons
  • False advertisement
  • Slow data
Reason of review
Bad quality
Loss
$55
Preferred solution
I changed service providers.

Verizon Wireless in Marlboro, New York - Unethical business practices by sales people

1.0
Details
I needed to upgrade my phone so went to the store. I picked out the XS Max 256GB and paid for the misc. cost. The sales person tried to sell me a phone case and I refused to buy it. I got home and noticed that he game me the wrong phone. So I returned it next day and ended up paying extra cost because he didn’t charged me correctly the day before. He didn’t provided many any receipts on both days. I waited a couple day and checked my account. I got charged for an insurance that I didn’t approve and couldn’t find $60 charge on my account. I called the customer service and told that it was for a restocking fee. He gave me the wrong phone and charged me for his mistake. It’s distasteful.
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Review
#1672281 Review #1672281 is a subjective opinion of poster.
Service
Verizon Wireless Apple Cell Phone Upgrade

Verizon Wireless in Marlboro, New York - Unethical business practices by sales people

1.8
Details
I needed to upgrade my phone so went to the store. I picked out the XS Max 256GB and paid for the misc. cost. The sales person tried to sell me a phone case and I refused to buy it. I got home and noticed that he game me the wrong phone. So I returned it next day and ended up paying extra cost because he didn’t charged me correctly the day before. He didn’t provided many any receipts on both days. I waited a couple day and checked my account. I got charged for an insurance that I didn’t approve and couldn’t find $60 charge on my account. I called the customer service and told that it was for a restocking fee. He gave me the wrong phone and charged me for his mistake. It’s distasteful.
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Review
#1672280 Review #1672280 is a subjective opinion of poster.
Service
Verizon Wireless Cell Phone Upgrade

Verizon Wireless - Time to SWITCH

1.3
Details
I rely only on my Verizon wireless phone and I do live in an area with very marginal signal from Verizon although it’s the best we have. My network extender failed, so no phone service. After 4 long (1 to 2 hours each) chat sessions I’m nowhere with a replacement. Each chat assured me it was being sent, gave me order numbers, but turns out it has not shipped. This issue has been a total waste of a lot of my time, left me with no phone service and been very discouraging for a company I’ve been doing business with since it was known as Bell Atlantic almost 50 years ago. Seems like it is time to switch to another carrier but are any of them any better?
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Review
#1670924 Review #1670924 is a subjective opinion of poster.
Service
Verizon Wireless Customer Care
Pros
  • Giant company or is that a con
Reason of review
Poor customer service
Loss
$250
Preferred solution
Switch wireless carriers
Tags
  • Chat Service Can t Be Trusted

Contact Verizon Wireless Customer Service

Mailing Address:
Verizon Wireless Correspondence
291089
Columbia , South Carolina 29229
United States
Phone:
(800) 922-0204
All Verizon Wireless Contacts

Verizon Wireless Products and Services Reviews

Compare Verizon Wireless to

ATT
ATT
5771 reviews
1.6
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They sent me a phone because mine was not charging with the pad, I decided not to use and sent back. Well, they charged me over 1500.00 for the phone not being returned and it was. I received a message that the credit would be on my next bill which it was not, so I...
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Review
#1664512 Review #1664512 is a subjective opinion of poster.
Service
Verizon Wireless Family Phone Plan
Reason of review
Poor customer service
Loss
$300
Preferred solution
Price reduction
Tags
  • no customer service
  • Lies