Verizon Wireless Reviews

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I have been trying for 2 months to replace my 4 year old Pixel cell phone. 1st of, I suddenly couldn't access the MyVerizon. App I have been using for 10 years. So I went to the Verizon store (Which is in another city) only to be told it would be a 2 hour wait. So I...
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1 comment
#2081011

Verizon Wireless is the worst cell phone company! I have been a customer with them almost 20 years next month and they are so dishonest and disrespectful and they lie to you. I am switching to a different company ASAP!

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ID
#2698812 Review #2698812 is a subjective opinion of poster.
Location
Florence, Alabama
Pros
  • Good cove
  • Ra ge
Cons
  • Lousy service
Preferred solution
Let the company propose a solution
Most helpful review
Beware, This could happen to you! I have contacted several customer service representatives at Verizon and can't seem to get anyone to fix the ridiculous situation. Here is the story: My smart phone was not working properly, I took it to the local store, they ordered...
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92 comments
#2078164

I ordered a phone before leaving the country for 6 weeks. The phone was supposed to be delivered within 2 days but didn't arrive for 2-3 weeks, long after I left the country.

I cancelled the order before I left. I returned this week and contacted them about a return, which they approved and even sent me a shipping label.

Two days later they are trying to charge me for the phone because it wasn't returned in the first 30 days. I' so done with this company.

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ID
#303386 Review #303386 is a subjective opinion of poster.
Location
Great Bend, Kansas
Loss
$449

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New Reviewer

Acct mgmt

I have no complaint. I am requesting Verizon to transfer our Verizon account from my wife's DISCOVER card Account (Patience Cameron Hoskins, acct: 6011 00** **46 4881 code: 241, valid thru 7/26) to my personal Discover Card account (Lansing C. Hoskins, 6011 01** **43 7211 code 724. valid thru 7/26). Please and thank you, Lansing C. Hoskins
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ID
#3010568 Review #3010568 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Need number transfer pin or porting pin

Call drops or they turf me to another department. Very unprofessional.Dont be loyal to Verizon they are not loyal providers.
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ID
#3010079 Review #3010079 is a subjective opinion of poster.
Pros
  • Excellent area coverage
Cons
  • Extra fees and monthly expence
Preferred solution
My transfer pin and account number so I may join my husband on Consumer Celluler
New Reviewer

About my account

Need to speak with customer service regarding my account and bill of October 2021. My cell phone number is 212-580-****. I received a message that I have not pay October bill.
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ID
#3009836 Review #3009836 is a subjective opinion of poster.
Preferred solution
Speak with some one

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

I can’t get Verizon to quit billing me for 20 months after I cancelled my servic

I cancelled my service with Verizon in January, 2021. They keep billing me for some equipment maintenance agreement which I never asked for and I have talked with 4 people who said they would stop the billing and it keeps coming!! Now I cant get a live person in the phone. I am so pissed!

User's recommendation: Don’t ever need to talk with a live person, it is impossible!

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ID
#3007080 Review #3007080 is a subjective opinion of poster.
Preferred solution
I want my billing to stop and to talk with a supervisor with some authority!!
New Reviewer
I explained that my home and my neighborhood are experiencing no cellular data. Our connection for voice call are fine with no dropped calls but if I/we try to use our browser we get a 1x connection. We were getting 4g LTE and everything worked fine up to 30 days ago....
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ID
#3004536 Review #3004536 is a subjective opinion of poster.
Location
Port Charlotte, Florida
New Reviewer

All 4 of my phones are junk and I have tried canceling service for 2 months.

I got 4 *** phones and I have tried canceling service for going on 2 months now, the first of which was within the 30 days. Three times I tried!! No luck at NOTHING!!! You guys ARE NOT A GOOD COMPANY and I will NEVER refer ANYONE to you anymore. I want this resolved SOON or youll be talking to my lawyers about it.
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ID
#3003191 Review #3003191 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Sim card locked need puk code

A pissed customer service policy?!! Just wow. And now I have to write a min of 100 words?! What am I 12? Heres the rest: djdhfhh DiDi sizi redux DiDi fur sheds Dushanbe d she d silks djsysheir dishs d d d g. Skidded f Sachs shrug hd bdhcyr hdh dnfjfh. I h h h. Dnsowwlw aozgcjr skxhft
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ID
#3000599 Review #3000599 is a subjective opinion of poster.
Location
Fort Myers, Florida

Horrible Verizon peopl

Charging my credit card when I am not the customer anymore I quit Verizon in June but they are still charging my phone

User's recommendation: Have a shame.

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ID
#3000509 Review #3000509 is a subjective opinion of poster.
Location
Tucson, Arizona
New Reviewer

Answer my call

ANSWER MY CALL WHY YALL ANSWER!!!!!!!!!!!! I am PISSED CALL ME 704785**** and I will sue you!!!!!!!!!!

User's recommendation: not recommend to anyone I’ve used Verizon for almost 19 years and I am even talk to or will not ever talk to them and YES AFTER ABOUT 6.

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ID
#3000419 Review #3000419 is a subjective opinion of poster.
Location
Mebane, North Carolina
New Reviewer

Questions

I want to drop mobile protection. My bill also shows $709 on my new phone balance. I brought my phone in for a $30o.00 discount
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ID
#3000392 Review #3000392 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Updates interrupted normal access

An update was issued approx 4 days ago. My device has not worked normally since that time. It reboots at anytime, and this may take up to an hour each time. I'm certainly missing calls.

User's recommendation: Be sure of the origin of your update request.

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ID
#3000143 Review #3000143 is a subjective opinion of poster.
Pros
  • Seem to have better coverage than most providers
Cons
  • Actually contacting a human being
Preferred solution
Let the company propose a solution
New Reviewer

No service

I cant dialed !!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!????????????????!!!!???!!?!!??!!??!!?!??!??!!??!!!??!!?!!!? V. Nbbvvbbbbvbbnvvvvvbnbvvbnvb

User's recommendation: I’m not sure.

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ID
#2999041 Review #2999041 is a subjective opinion of poster.
Location
El Cajon, California
Preferred solution
Let the company propose a solution
New Reviewer

I need help activating my phone

I got a new phone and am trying to activate it. although I am able to send iMessages I am unable to make or receive calls. I forgot my login information and then I try to click the forgot my info button it did not recognize the phone number.
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ID
#2994852 Review #2994852 is a subjective opinion of poster.
Location
Scotts Valley, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want to desconect my service

I have switched carriers and have been trying since last week to confirm that service has been discontinued and to get the amount of my final bill. I have spent hours on hold.

User's recommendation: Don't purchase Verizon Wireless service.

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ID
#2991447 Review #2991447 is a subjective opinion of poster.
Cons
  • Crummy customer service
New Reviewer

Terrible customer service

I have have not received my bill and it is impossible to speak with someone. I am a pissed customer. I have already told you.

User's recommendation: Do not use Verizon.

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ID
#2990875 Review #2990875 is a subjective opinion of poster.
Cons
  • Custotmer service
  • Cant contact company
  • Cantncompany

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