Verizon Wireless Reviews

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Update by user Aug 23, 2021

Still waiting on a rep frm executive care team.

Original review posted by user Aug 23, 2021
My name is Charlie Swindall and I am 62 years old and a person that dearly regrets that born of ignorance, I sat here chained to what ever was the biggest fastest computer that I could build and afford and a land line...
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ID
#2801714 Review #2801714 is a subjective opinion of poster.
Pros
  • Good phones
Cons
  • But never offered any reqal solution to fix the problems
  • Not providing the whole information to the customer
Loss
$200
Preferred solution
Satisfaction and the 199.00 ear buds that Ms Trina said she was sending me and instead she sent some 70 junk and billed them to my sisters account. Also seek sincere appology and retraining for the offending reps and tech.
Most helpful review
Beware, This could happen to you! I have contacted several customer service representatives at Verizon and can't seem to get anyone to fix the ridiculous situation. Here is the story: My smart phone was not working properly, I took it to the local store, they ordered...
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93 comments
#2096892

FILE a FCC, ATTORNEY GENERAL and BBB Complaint

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ID
#303386 Review #303386 is a subjective opinion of poster.
Location
Great Bend, Kansas
Loss
$449

Billing issue

Portal issue 2 lines porting from T Mobil to verizon failed turned off all 4 phones now no service can't call nothing
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ID
#3102310 Review #3102310 is a subjective opinion of poster.
Location
Cordele, Georgia
I have been a customer w verizon for 11 years and consistently use avg. 20gb and signed a contract originally for $109 a month, however this year they began randomly auto-drafting my acct cor $800, $641, $574, $240 and more!!! Way way way over a minimum, i tried...
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ID
#3100002 Review #3100002 is a subjective opinion of poster.
Location
Lufkin, Texas

Veterans discount

Still waiting for confermation of this veterans discounts. They promised 25.00 discount. I've been promised this since the day we signed up for Verizon phones
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ID
#3099073 Review #3099073 is a subjective opinion of poster.
Location
Dallas, Texas

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Charged After Account

I had everything paid off until I went to transfer my account to a better service provider, and then I was charged bogus "promo readjustment fees". Awful customer service.

User's recommendation: Never use Verizon!

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ID
#3094902 Review #3094902 is a subjective opinion of poster.
Cons
  • Verizon lies
Loss
$1300
Preferred solution
Full refund

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A blocked text message

I have spent over an hour getting technical support help. no HUMANS to help as usual. Takes forever to get online chat support. chat support is taking too long to respond. *** customer service. Going to consider changing services as a result. I am so sick of company poor customer supportc

User's recommendation: don't use Verizon.

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ID
#3094404 Review #3094404 is a subjective opinion of poster.
Cons
  • Poor customer support
Preferred solution
Human beings to help with technical support, quit only using computer programs to support customers.
My cell phone stopped working without notice on a new account. My credit card was on file with Verizon but the auto-pay didn't work as expected. It was always my intent to have auto-pay enabled (but it is possible that merely registering a credit card does not...
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ID
#3093693 Review #3093693 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania

Poor customer service ref Mobile device billing

I traded my phone and my spouses phone on the same day for 2 newer upgraded phones per their promotion. They were supposed to bill me for each phone over 24 months and credit me $12.50 per line X 2 for 24 months. When I received my initial bill it only included one $12.50. I've been trying to get a real person on the phone to address my question and it is near impossible to speak to a human. For a company that is a communication company they have the worst customer service and support known to mankind. If you aren't already locked in to this terrible company, run away quick and head to ATT or other provider.
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ID
#3092077 Review #3092077 is a subjective opinion of poster.
Location
Exeter, New Hampshire

Hung up on no call back

45 min on phone nothing resolved and hung up on .. no callback my credit rating gone down for Nothing
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ID
#3091456 Review #3091456 is a subjective opinion of poster.
Location
Tampa, Florida

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Well Im on my moms plan. I understand that the plan is hers and even the phone. But she got the phone set up with restrictions and hooked up on a two SIM card. Mine is not the primary. She has block me out of my own apple account and each time I change it she blocks...
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ID
#3084586 Review #3084586 is a subjective opinion of poster.
Location
Miamisburg, Ohio
Preferred solution
What you think is best.
New Reviewer

I’m going to cancel my service after 25 years If someone does not call me 617285****

Im going to cancel my account after 25 years if someone does not call me Ill gladly go to T-Mobile my name is Steven Mosley my phone number is 617-285-****
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ID
#3083451 Review #3083451 is a subjective opinion of poster.
Location
Naples, Florida
New Reviewer

I'm locked out of my Verizon Account

My son was playing with my phone and he put wrong password in too many times, no im locked out of it
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ID
#3083380 Review #3083380 is a subjective opinion of poster.
Location
Jackson, Tennessee
Preferred solution
Let the company propose a solution

Experience with Verizon - Changing Plan to Prepaid Plan

I was literally on the phone with Verizon wireless representatives from 5:56pm-9:30pm. After changing my plan to a prepaid plan, I could not make or receive phone calls until 9:30pm. It took me calling so many Verizon customer service numbers to resolve the issue of my phone not working. The representatives were all not helpful.The last representative was able to resolve the issue with the same method that the others had told me to do. The problem was my phone was not activated.

User's recommendation: Never do business with Verizon!!!!

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ID
#3082009 Review #3082009 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Verizon Wireless Customer Care
Cons
  • How my issue is being handled
  • Bad customer support

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Verizon Wireless - The treatment from customer service
Verizon Wireless - The treatment from customer service
Verizon Wireless - The treatment from customer service
Verizon Wireless - The treatment from customer service
Purchased two new iPhone 13 pros and had one come defective. Online customer service stated they processed a return and that I would have one sent to me and I would ship back my defective device. After multiple contacts to support saying the order is being processed...
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ID
#3081846 Review #3081846 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Trouble with my phone

I was added to my sons phone plan under Verizon, l tried to register my phone and thought it didn"t work. Today l put a kick on my screen (?). I wrote down my password tried to log in and got the message the password us incorrect. Now I am locked out of my phone. HELP?
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ID
#3078065 Review #3078065 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Access to my phone
New Reviewer

For new service internet amd cable

No good business at all. In fact, you never responded to my call. You continue to play insignificant voice response.

User's recommendation: Brainstorm on how to better service consumers.

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ID
#3077149 Review #3077149 is a subjective opinion of poster.
Pros
  • No pros i the past i have gone to your store but never again
Cons
  • Lack of personal service
Preferred solution
Let the company propose a solution

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