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Cindie G

Billing

Top question

Let me start by saying it’s a pain in the butt to get a hold of you guys. I’ve called multiple times about my bill and I am getting ready to drop you after 24 almost 25 years.

Ripping people off for 940 453 in too much time is ridiculous upgrade kit on it only cost $100. So if I don’t get this resolved you can have your phones back and I am leaving your company.

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Karita Idh

Mine and my son's phone services has been disconnected and I'm not supposed to go without a phone and I was told by a worker of y'all's I could set up a promise to pay my bill and go ahead and get it turned back on. Can u helpe with that

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Jeffrey C Xhw
Verified Reviewer

How to get mypukSim unlocked

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Garry Leigh

Telecommunications Expert

According to Verizon FAQs you should:
  • From a web browser, sign in to My Verizon.
  • Navigate: Account > My devices > Device overview.
  • Under the appropriate mobile number, click Manage device.
  • Scroll down to the 'PIN and Personal Unblocking Key' section then click View.

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Linda B Pwm
Verified Reviewer

How do I reset my voice mail

Don't know but can't check my voice mail

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Garry Leigh

Telecommunications Expert


In order to reset your Verizon voice mail you should call Verizon customer service at 1-80*-922-0204 from a landline or *611 from another Verizon phone. Ask them to verify the voicemail feature is on your line and to reset it so you can set it up again.

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Carolyn A Uzo

No cell service in the Newnan GA area. Why

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Garry Leigh

Telecommunications Expert

Unfortunately, Verizon does not provide any information about possible issues with the cell services in the Newnan GA area on the company website. You can submit a repair ticket in your Verizon account at verizon.com.

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William B Wpt

Why has my service gotten so bad in the last three months and what can you do to correct this problem?

my voice is breaking up so badly that almost nobody can understand me, it was very good prior to this poor service.

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William B Wpt

Why has my service gotten so bad in the last three months and what can you do to correct this problem?

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Ron M Lcs

How can I cancel my account?

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Garry Leigh

Telecommunications Expert


According to Verizon cancellation policy in order to cancel your account you should call Verizon customer service Monday – Friday, 8:00 – 5:00pm EST, at 1.844.837.2262. Remember to have your account information handy. Once your service is cancelled, don’t forget to utilize My Verizon to check the status of your final bill, equipment return, and refunds, if applicable.

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Kayla A Vsn

How can I get the actual link to coredocs?

I contacted 1-80*-***-**** for Verizon cause I'm trying to purchase 2 phones on this online store and the lady told me I needed to send a photo of my Id card and electric bill to coredocs@***.com and i can't find that website!!!!

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Garry Leigh

Telecommunications Expert


According to twitter.com the correct info is Coredocs@verizonwireless.com or fax 800-445-8485. DM the Social Media Department to get started.

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Jackie S Ipo

How can a I get a replacement battery for Ellipsis Jetpack

Our Ellipsis Jetpack's battery is swelled up & about ready to explode & needing a replacement battery & we pay a bill on the Ellipsis Jetpack through Verizon & also insurance on it & we have children in the house hold that has to have this for their schooling & homework. The billing name & address it is under Jackie Smith 4043 East State Rd 56 Scottsburg Indiana 47170 plus I am giving two phone #s were you can contact my husband or Me. My phone # is (812)707-**** & my name is Jacqueline & my Husband Is (812)820-**** & his name is Jackie & Thanks

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Garry Leigh

Telecommunications Expert


According to Verizon Wireless help page they don't sell replacement batteries. You will have to by a new one. You should also contact Verizon Wireless customer service and request information about about your warranty. You may reach them by phone at (800) 922-0204.

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Mubarak A Orz
Verified Reviewer

My phone is not showing sim network , why

It doesn't not show my sim card, why

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Garry Leigh

Telecommunications Expert

According to the information provided at the Verizon Community, if your phone is not showing a sim network, you may try the following procedure:
  • power the phone down;
  • remove and reinsert the SIM card;
  • power the phone back on;
  • it may not be making a good connection due to a bump or drop.

If that doesn't work, then you can get a new SIM card at a corporate Verizon store, or have one mailed to you from customer service.

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al p Hhl

how to transfer cell number to another cell phone

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Garry Leigh

Telecommunications Expert


According to Verizon FAQs you can choose to transfer an existing number when you activate your Verizon Wireless prepaid phone. When you purchase a device online, you'll be asked to pick a phone number before or during checkout - you can either transfer your existing number or choose a new one. If you have problems with number transfer contact Verizon customer service by phone at 800-922-0204.

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Laurie A Esk

How do I remove messenger home

I tried to install Zoom wouldn't let me open now I have messenger home which keeps running won't let me remove it

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Garry Leigh

Telecommunications Expert

According to the Verizon Wireless support section, to remove products and services from your Verizon Wireless account, please follow these steps:
  • go to the Products & Apps page in My Verizon;
  • click the Manage Your Products tab at the top of the page;
  • select the line you want to remove the product from;
  • scroll to find the product you want to remove, and then click Remove From Account;
  • review the changes and bill impacts on the confirmation pop-up, and then click Remove Product to confirm the transaction.

To get more information about the Verizon Wireless products, please contact the Verizon Wireless customer care team by phone at (800) 922-0204 (toll-free number) or via the support form on the PissedConsumer website.

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Karessia s
Verified Reviewer

How do I get unlock code for my phone

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Garry Leigh

Telecommunications Expert

According to the 'How to Unlock Your Verizon Phone' article posted at reviews.org, to unlock your Verizon phone you should follow these steps:
  • determine what type of Verizon phone you’re trying to unlock (postpay, prepaid, or global-ready 3G);
  • enter the correct code to unlock your Verizon phone: 000000 or 123456.

Determine what type of Verizon phone you’re trying to unlock:
  • you have a prepaid service device that hasn’t been activated on the network;
  • you have an iPhone 3G World device;
  • otherwise, please reach Verizon customer support at 1-88*-294-6804 or dial *611 on your cell phone.

There are two codes you can enter to unlock your Verizon phone: 000000 or 123456
If you run into any problems, please contact the Verizon service support at *611 and get help unlocking your phone directly.

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Benjamin Imy

How can I speak to a live customer care representative for Verizon I'm tired of going around and aro...

How can I speak to a live customer care representative for Verizon I'm tired of going around and around with the automated system

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Debbie F Mkr
Verified Reviewer

How can I talk to a real person for help

How can I talk to a real person for help? I have been trying to get into my account for months now.

Everything I do does NOT help.

I CAN NOT get through to an agent. Verizon must not want to help.

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Luis M Ete
Verified Reviewer

If I had a Verizon credit in the store how do I use that online to purchase and activate devices tha...

If I had a Verizon credit in the store how do I use that online to purchase and activate devices thank u

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gary m Yfk
Verified Reviewer

I have never had a Verizon acct. Why is it on my credit report

Acct. Opened by someone else,never had Verizon acct, will you remove this from my account so my credit isn't damaged further.

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Destiny A Yua

I need a code to unlock my phone, how do I get that?

I have a different Sim card I'm trying to use. And I have had service for more then 90 days.is that's all that's required?

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Jackie M Jha

How do I pay off my outstanding bill with you guys

I need to pay off my outstanding bill could you please let me know what I need to do to get it paid off

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Tyler I Nhi

Can I have the name or the Google email address the this phone is connected to plz

The phone was factory reset and I don't have the phone number or the Google account info I'm trying to figure out what account is attached to the phone so I can enter the correct information to sign back into the phone

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Andy S Qmu

How do i unlock this phone

I got it off a buddy who got it off someone else and i need to unlock it i got a boost mobile sims card and i would like to use it in this phone please

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