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This morning I went to Verizon Wireless Store at 926 YorkRoad, Towson, MD 2104 to get help regarding my iPhone where it became so hot that it melted the cover of my iPhone. Tyrone assisted us, however from the very beginning while waiting for him to upload his computer he had a hiccup and then was talking to one of his office mates.

Never said any excuse. After presenting my problem with my phone, and after ocular inspection he said he did not see any problem, no evidence of damage even if I showed to him the cover of my Iphone that has melted . He said can not replace it right away and even said that probably I placed something pasty on my Iphone cover. It seems that I am making up the problem why the phone cover melted.

This is unacceptable.

I have been with Verizon for decades and this is the first time I encountered an employee like him, who is so arrogant with no empathy at all towards his customer. I left the office with so much remorse.

User's recommendation: Hopefully someone will look into this matter.

Preferred solution: Needs attention regarding his behavior.

Verizon Wireless Pros: Seem to have better coverage than most providers, Usually good service.

Verizon Wireless Cons: Wasted time.

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