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I did an update on my Samsung phone. After update my camera would close with a message after a black screen saying app stopped.

I noticed when I would try and use the flashlight, I would get a message saying it was in use with another app. Rendering my camera and flashlight unusable. I tried everything I could find on the internet to try and fix the issue, to no avail. I was able to get it working for a small window, but within hours or days it would do it again.

I spent hours and hours on this issue. Made numerous calls to tech support, going to tier 2 and had a lady go into my phone through remote and confirm yes something went wrong and is unable to be fixed.

Called customer service to see about a new phone to be told they could offer a discount on a new one. Went online to look at phones to find out that my monthly bill is higher than a current plan and the phone would be the same as an offer on line available to any customer. Called customer support today to talk to them, was transferred to Tech Support and after a total of 1 and a half hours total the line went dead.

I am beyond frustrated.

I am looking into changing carriers. I have been a Verizon customer for 21 years and think it is time I moved on due to the fact that I have spent so many hours on the phone and on the internet trying to resolve a known issue with updates an camera issues with so little coming from Verizon

User's recommendation: Think twice about doing business with a company that puts their money in marketing, and not customer service to support what they are selling. The next box asks for a photo to support the issue at hand. I would love to do so, but also that is the problem. A phone that cannot take pictures is a hard item to sell in this day and age.

Product or Service Mentioned: Samsung Electronics Cell Phone.

Preferred solution: Deliver product or service ordered.

Verizon Wireless Pros: Best coverage.

Verizon Wireless Cons: Update issues crash camera making it unusable.

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