My husband need a new phone his whats not working good and was a older phone and went to a corporate store and they have all these deals of trade ins which if your phone is old is not part of the deal which being a customer for many years is not taken into consideration.

Then you charge for a activation fee for new phone and you do nothing I have to activate new phone so I should get the $35.00 you charge.

My phone was newer and still was not part of the trade in.

Verizon should really think about their deals and tell you exactly who is eligible on you site and commericals. Stop over charging everyone.

User's recommendation: Be honest.

Location: The Villages, Florida

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