Verizon Wireless - No Customer Service, Warranty Not Honored
I have Blackberry Priv less than 1 year old and not maintaining a charge.I have dealt with the "technical support" department for over a month now and they refuse to honor the warranty on the phone.
They transferred me to Asurion, told them the phone was not charging due to a bad port - a lie; Asurion informed me they could not assist with replacement because it is a warranty issue as it will not hold a charge and not the problem they provided them. Additionally, it would have cost me a deductible to replace the phone. I was last informed 4 days ago someone would contact me from their "leadership" team and still no response.
The latest excuse is I didn't provide a number to be contacted including area code - I have a phone through them!!Do not conduct business with this company, they are seriously going downhill and care nothing about their customers.
Review about: Blackberry Cell Phone.
Reason of review: Warranty issue.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Customer service and warranty guarantee.