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I just switched from Sprint after 20 years as I thought it couldn't get any worse than Tmobile. I was wrong.

To start with I spoke to customer service to get a new phone and an inexpensive 5 G plan. Of course I didn't know I was being lied to but along with being told I would have my phone on 22 and didn't receive it till the 26th, I was also enrolled into a 4 g plan. I spent 3 hours on text with customer service when they couldn't figure out why my son's phone could text me but not call me. Never figured it out.

I ended up fixing it myself. Then I'm told I get a discount for auto payment but when I put in my credit card it says the card isn't eligible for discount. They want me to get a Verizon credit card or my bank card to get the discount.

Never once was this mentioned to me in my numerous conversations with customer service. Is that even legal???

User's recommendation: DEFINITELY DON'T RECOMMEND VERIZON.

Location: Palmetto, Florida

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